1313 Randolph Street Lofts
#6,968 #34 #91

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1313 Randolph Street Lofts

1313 Randolph Street, Chicago, IL 60607
(10 Reviews)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

B+

Review Ratings

Noise

4.0

Grounds

3.0

Safety

3.5

Office Staff

4.5

Maintenance

4.5

Neighborhood

3.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

2

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

D-

Average time to respond to reviews

74.5 days

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1313 Randolph Street Lofts Reviews

(10)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1206218

Verified Resident 2018 - 2023

12/8/2023

kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkMy daughter and I relocated here in August, 2018, and moved in on September 1, 2018. Honestly, the rooftop 'sold' the complex for both of us. We have never regretted our choice.

    Manager

    12/9/2023

    1313 Randolph Street Lofts
    Hi, thank you so much for your positive comments about 1313 Randolph Street Lofts. Enjoy the rest of your week! Thank you, 1313 Randolph Team
    Review Author Icon

    Resident 1152530

    Verified Resident 2022 - 2023

    6/22/2023

    Good, however noise levels are very loud from both outside and inside the building. There is also a dead tree that has not been taken care of right outside my widow. I have asked the building and the city to remove the tree. Other than… See More >
      Manager

      11/17/2023

      1313 Randolph Street Lofts
      Hi, thank you again for taking the time to submit the review. Please contact us in the leasing office at (312) 226-0005 so we can discuss further. Enjoy the rest of your week! 1313 Randolph Team
      Review Author Icon

      Resident 1100904

      Verified Resident 2022

      1/8/2023

      1313 Randolph St Lofts is cozy, quiet, and homey right in the prime location of West Loop. The units have updated finishes and are spacious. The amenities are just enough to create a well-rounded living experience with a gym and stunning rooftop.

        Manager

        11/17/2023

        1313 Randolph Street Lofts
        Hi, we're glad you had such a wonderful experience with us! Thank you, for the review. Enjoy the rest of your week! 1313 Randolph
        Review Author Icon

        Resident 1063527

        Verified Resident 2022

        9/7/2022

        It’s been good but the paying for rent and utilities has been a struggle. I set it all up just fine but now my logins are being problematic and I wish you guys had a portal of it all in one place. Also more community… See More >
          Manager

          9/15/2022

          1313 Randolph Street Lofts
          Hi, thank you so much for your positive comments about 1313 Randolph Street Lofts! I believe your concerns with the online portal have been resolved. Please do not hesitate to reach out with any other questions. We are always happy to help!
          Review Author Icon

          Resident 1055263

          Verified Resident 2022

          8/16/2022

          Everyone I have met is extremely kind and welcoming! It is lovely being far enough from the hustle of west loop that it is quiet, but close enough to enjoy the restaurants and experiences by just doing a short walk down the road. Amazing experience… See More >
            Manager

            9/15/2022

            1313 Randolph Street Lofts
            We appreciate your positive review about your recent experience with us!
            Review Author Icon

            Resident 1002372

            Verified Resident 2015 - 2021

            2/28/2022

            It’s a beautiful building in a fantastic location. Unfortunately the condition of the building continues to decline. My unit has experienced a substantial number of water leaks and incidents over the years that I’ve been here. So much so that I can’t use… See More >
              Manager

              3/1/2022

              1313 Randolph Street Lofts
              Verified Resident 1002372, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding of your experience. Please reach out to us at (312) 226-0005 at your earliest convenience and we will do our best to resolve this with you.
              Review Author Icon

              Resident 906022

              Verified Resident 2021

              5/19/2021

              The faculties are clean and top notch, but the communication of building events and how to address online payments for rent and amenities has been less than ideal. Would recommend more hand holding to start for new residents on this front.

                Manager

                7/8/2021

                1313 Randolph Street Lofts
                Hello, Thank you for submitting a review based on your experience thus far. I am sorry to hear communications have not met your needs. We constantly work on improving our operations and hope your experiences have improved since move-in. If there is ever anything needed, please do not hesitate to reach out to us. We are always happy to assist where needed. Sincerely, 1313 Management.
                Review Author Icon

                Resident 865005

                Verified Resident 2020

                1/19/2021

                I would not recommend moving into 1313 Randolph unless you want to live in a quiet retirement community that has poor cell phone reception and intermittent WiFi internet throughout the apartment. The concrete floors and ceilings look cool, but they reverberate all sound for… See More >
                  Manager

                  7/8/2021

                  1313 Randolph Street Lofts
                  Hello, I am sorry to hear you are having troubles with your technology in your home. I would appreciate the opportunity to help rectify any difficulties you may be having. Please reach out to management so we may assist you. I sincerely hope we can work together to turn around your experience. Sincerely, 1313 Management
                  Review Author Icon

                  Resident 820865

                  Verified Resident 2016 - 2020

                  9/20/2020

                  Ever since Greystar took over the building is awful. Staff is unprofessional and maintenance does not know when to call a professional for things like plumbing. I have been a resident for over 4 years and Will be moving out asap.

                    Manager

                    10/11/2020

                    1313 Randolph Street Lofts
                    Hello Valued Resident, I am not sure that we have had the opportunity to meet. But I am the new manager here at 1313 Lofts, Lucas Ripley. I am sorry to hear that your experience thus far hasn't been the best. Please be sure to reach out to me with anything I could assist you with. We now have a new in-house maintenance supervisor, if there are any work requests needed for your home, I am sure he could get it resolved for you. I look forward to hearing from you. Best Regards, Lucas Ripley Community Manager
                    Review Author Icon

                    Resident 738460

                    Verified Resident 2019 - 2020

                    1/23/2020

                    The apartment has been an excellent experience. Clean, safe, and very good apartment features. The price is very fair for the excellent location. Walking distance from all bars and restaurants in the West Loop area.

                      Manager

                      12/8/2020

                      1313 Randolph Street Lofts
                      Thank you so much for your kind review! Please do not hesitate to reach out if any assistance is ever needed. Best Regards, Lucas Ripley Community Manager
                      This community is managed by

                      Greystar

                      B+
                      B+
                      Communities
                      3165

                      Questions & Answers (0)

                      Frequently Asked

                      How is 1313 Randolph Street Lofts Rated?
                      Based on 10 number of votes by renters, 1313 Randolph Street Lofts is currently rated 4 out of 5 stars.
                      How satisfied are residents with the upkeep and overall appearance of the grounds at 1313 Randolph Street Lofts?
                      1313 Randolph Street Lofts is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                      How effective was the maintenance team when resolving your problem?
                      1313 Randolph Street Lofts is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                      What are noise levels like at 1313 Randolph Street Lofts?
                      1313 Randolph Street Lofts is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                      How safe is 1313 Randolph Street Lofts?
                      1313 Randolph Street Lofts is rated 3.5/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                      How satisfied are residents with the neighborhood?
                      1313 Randolph Street Lofts is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                      How satisfied are residents with the staff at 1313 Randolph Street Lofts?
                      1313 Randolph Street Lofts is rated 4.5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                      How often does management engage with reviews?
                      Managers have responded to 100% of their community reviews in the past year.
                      How quickly does management engage with reviews?
                      Managers have replied within 74.5 days to their community reviews in the past year.
                      Who manages 1313 Randolph Street Lofts?
                      Greystar
                      What is the pet policy at 1313 Randolph Street Lofts?
                      No pet policy available

                      Check Availability

                      1313 Randolph Street Lofts

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                      Beds

                      0

                      Baths

                      0

                      1313 Randolph Street Lofts is an apartment in Chicago in zip code 60607. This community has a 0 Bed, 0 Bath Nearby cities include Hines, Cicero, Oak Park, Elmwood Park, and River Forest.

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