Review History for anonymous

18 East Elm


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anonymous

Resident 2008

9/18/2008

Mixed feelings

I lived in this place for 4 years since 2004. I will say the good things first and then move to the bad things. Very nice and safe area. The building is well maintained. Always clean. Laundry room is ok. Fitness room is ok, even though some equipment can go for months without working. Maintenance staff varied in courtesy and ability to fix things, but in general they were ok. They have free cable which shows some HBO channels (East, West, signature, Family east and Family west). The free internet always worked ok, they block p2p and ftp but I think this is justified. I lived in a studio and payed around $25 Electrical bill. Other tenants are mostly young professionals. Sometimes loud but in general good neighbors. Now, moving on to the complaints: In the beginning, there was still alot of renovations going on, so it was very noisy. I was fine with all the construction noise on weekdays but sometimes they worked on Saturdays and Sundays mornings which really made it hard for a while. On the first day I moved in, I tried to open the window and it came loose in my hands (I am a 120lbs female...not that strong!!) and it fell on my foot. The maintenance came and instead of fixing it, they just put it back in place as it was and instructed me not to try to open it, until they get some parts necessary to fix it. That took 8 months!! This was in Winter, so of course the barely installed Windows were leaking and I had several sessions of complaints and them coming in measuring the temperature and telling me that is the minimum required by law so I have nothing against them legally. I wrote them a letter asking for a discount on the rent since I have been living for months without a window. Their response was that they will not give me a discount, but will be happy to break my lease. No matter who the manager was (Jill, Liz, Violet), they are very rigid people to deal with (Violet being the worst and Liz the best of the worst). I once went to speak to Violet and she was on the phone. I waited for her outside till she finished, and then she came out and those are the exact irritated words she said to me "What do you want"? They only gave me a spot in the bike room 9 months after I asked for one. I used to park my bike outside the building, until one of the staff came to me and very rudely told me that if I don't move it, he will break it and trash it! Violet knew who he was and refused to give me his name as I wanted to complain to her bosses. I spoke to the higher management several times, and they are the rudest people you can talk to and will not try to help you. The toilet flush is very very weak. Towards the end of my stay, it clogged and water would flood on the floor almost weekly. Maintenance do respond but they say that it seems fine to them! It is hot in the summer, and you cannot regulate the heat in the winter but it wasn't too bad. Also, the finishing of the place is very poor (e.g. paint on mirrors) I did have roaches, and when I called them, they didn't bring an exterminator, they just sprayed some chemicals themselves. I didn't see any live ones after that, but I ran into some dead ones. I also saw other insects occasionally, but not very often. As this is an old building, it accumulates alot of dust. There is also alot of mold accumulating on the walls.

    Review 11 out of 22

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    18 East Elm

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