Review History for anonymous

Eugenie Terrace


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anonymous

Resident ā€¢ 2012 - 2013

4/17/2013

First, note that there is a bizarrely large number of positive reviews in a 4 day period from 1/9/12 - 1/13/12. The shady management office coerced people into writing these - or they wrote some themselves (and they only got 27 out of 1000 people who live here to say they liked it...surprise). This building had a 30% positive rating before all of these reviews appeared. Obviously, it's not normal to have so many reviews in 4 days. I do not know why this website hasn't invalidated these reviews since it is strictly against the TOS. As far as the building goes, there is nothing great about this place. The ceilings are so low you feel like you are in a cave. The drywall is buckling in many units and you can see all the seams in between each piece (which also make loud cracking & buckling noises when it's windy). Kitchens in most units are tiny. Bathrooms are laid out weird & small. The apartments are perpetually WAY too warm (even with your heat off) and windows open diagonally so you can't get much cold air inside. If you want to wake up covered in your own sweat from October to May (when the whole building is "converted to heat" and AC is unavailable), then come on in! They are putting in hard wood floors in units now (well, fake pergo floors) which makes one of the redeeming qualities of this place moot (now you can hear the noise above you - when it used to be a quiet building). And if your neighbors play music, you'll be listening too. I never had a problem w/ the package room like the prior reviewer, and maintenance has been fine when they can be - they can't fix some of the underlying problems with the building that can get very annoying. Eugenie has no interest to invest in actually solving these problems because the rental market that is absolutely crazy right now...and there are no other high rise apts in old town, so they get their money either way.
    Manager

    9/19/2013

    Eugenie Terrace
    Hi excellent_10ant, Thank you for your post. The building does conduct an annual resident satisfaction survey each October, and we are proud to say that for the past three years, Eugenie Terrace has been awarded the "A List" award for customer service! While this survey is a wonderful tool, it is only offered once a year, and for that reason, we look to social media to find out how we are doing. Regarding the posts, it is true that if a resident comes to us with praise for the building, we ask that they share their experience on the varying social media forums. With the highly digital and social world we live it, it is imperative for any business to have a strong presence on these sites. I welcome the opportunity to speak with you further regarding your comments. Please feel free to contact me at 312-787-3335 or via email at eugpropmgr@villagegreen.com. I look forward to speaking with you soon. Sincerely, Sara Roseberry Property Manager
    1.0(2 ratings)

    Review 13 out of 78

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    Eugenie Terrace

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