Resident · 2019 - 2020
Simona, one of the leasing managers, has made my experience here terrible. She is not only incompetent and caused us headache with anything lease-related, but also would lie straight in your face to keep her job. 1) She wrongfully sent a direct email to me and my roommate with a lease cancellation contract including our names and apartment number, as well as the move out date and a $4,300 lease cancellation fee. When I confronted her because we never communicated anything about cancelling our lease, she claimed she already apologized even though she never sent the email and blamed it on us for reading her emails "too personally." 2) As our annual contract is up, she sent us an email saying our renewal rent would only have a 3% increase. However, when I was almost done signing the new contract she sent over, she said my new renewal rate went up to 14% (few thousand dollars difference), and that the 3% was just a generic mass email sent to all everyone to remind them of lease renewal. What a massive bait and switch! I'd be more understanding if she's acts even a tidbit accountable toward her mistakes/false communications which has caused us tons of stress and thousands of dollars on rent. However, what frustrates me the most is that not only is she unapologetic, but also blames us for every mistake she ever makes, which is utterly immature and unprofessional. I might as well say: Simona, this is just a generic review, not to be taken too personally!
Lake Shore Plaza Manager
Thank you for bringing your concerns to our attention. It is disappointing to hear that you have experienced the quality customer service you deserve. We understand how important it is to have an open line of communication between our team and our residents, and we are saddened that we have fallen short. It is important that we have the opportunity to improve your impression of our team, and we hope that you will take the time to reach our to our manager directly about your concerns. When you have a moment, please contact us at [email protected] Your feedback is instrumental to our success, and we hope to connect with you soon.