What are noise levels like at Luxe on Madison Apartments?

The community is rated 4.6/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Luxe on Madison Apartments?

The community is rated 4.6/5 stars, signifying extreme satisfaction on average.

How safe is Luxe on Madison Apartments?

The community is rated 4.4/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.7/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.4/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 58 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 2 Baths

Ratings & Prices for Luxe on Madison Apartments, Chicago, IL

Renter Ratings

Noise	N/A
Grounds	4.6
Safety	4.4
Office Staff	4.6
Maintenance	4.4
Neighborhood	4.7
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	6

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	58 days

Ratings & Reviews (23 Reviews)

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Verified Resident 849507 • vrp • 2020

12/03/2020

Luxe is a great building and the price for the area is pretty unbeatable. It is close enough to local restaurants and entertainment but far enough away that the foot traffic is still light on the street. The amenities are nice, there is no pool but… See More

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Luxe on Madison Apartments Manager

12/08/2020

Thank you so much for the kind words! We are glad you are enjoying the building and your new home! Thank you so much again for your feedback! We hope you have a great day!

Verified Resident 844055 • vrp • 2020

11/16/2020

Luxe on Madison is a great apartment complex in a great location near all of the awesome bar and restaurant scene in West Loop. Luxe is very up to date when it comes to technology and has a great staff that is very personable. I definitely… See More

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Luxe on Madison Apartments Manager

11/16/2020

We are happy you call Luxe on Madison home! Thank you for the comments and the review. If you ever need anything , please contact the office 312-226-9201. Thank you and have a great holiday season!

Verified Resident 830536 • vrp • 2020

11/15/2020

The Luxe on Madison is well maintained, has a very professional staff. The staff are also very kind and helpful in all matters. My neighbors seem very kind and considerate. I could not be happier living here. Also, location, location, location!

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Luxe on Madison Apartments Manager

11/15/2020

Thank you for this amazing review. We appreciate you calling Luxe on Madison home and all kind comments. If you ever need anything, the office team is here. Enjoy your holiday season and be well!

Verified Resident 799008 • vrp • 2018 - 2020

08/02/2020

It is difficult to get repairs made in a timely fashion. Often I do not receive a call back from the property managers.And if I receive a call back it is usually not in a timely manner. Very disappointed with how this property is maintained. However… See More

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Luxe on Madison Apartments Manager

11/16/2020

We are sorry to hear this. We now have a new team in place and hope we can change your mind, so you love where you live again. If you would like to discuss further, I'd love to have a chance to talk. Please contact me at (312) 226-9201. I look forward to hearing from you!

Verified Resident 791414 • vrp • 2020

07/15/2020

Maintenance is terrific. Grounds are poor. The lobby always smells like trash and the windows have never been washed. Ive emailed management and they keep saying they dont have the right materials and do not provide a timeline to when they will

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Luxe on Madison Apartments Manager

11/16/2020

We are sorry to hear this. We now have a new team in place and hope we can change your mind, so you love where you live again. Our new team has come up with a window washing solution and window washing will now be completed in 2021. We appreciate your patience. If you would like to discuss further, I'd love to have a chance to talk. Please contact me at (312) 226-9201. I look forward to hearing from you!

Verified Resident 748542 • vrp • 2016 - 2020

03/01/2020

I've lived here on and off for almost 4 years. A super friendly building, during summer there is usually an impromptu happy hour in the dog park on the roof. The community is definitely 30+ and everyone is very respectful, I've never had to deal with… See More

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Luxe on Madison Apartments Manager

06/22/2020

Thank you for taking time to leave your feedback and for calling Luxe on Madison "home" for the past 4 years! Please continue to reach out and let us know if we can be of assistance with anything! Best, Tara Jacob Community Manager

Verified Resident 729024 • vrp • 2019

12/18/2019

Security door to the garage routinely left open, my requests to address this serious security deficiency. There is a door stop on the door that is used by people using that garage. Ive been told it is for moving but my sense is that a temporary… See More

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Luxe on Madison Apartments Manager

11/16/2020

We are so happy that you are calling Luxe on Madison home and enjoy where you live. We hope to continue go beyond your expectations and please let the office know if you need anything. If you would like to discuss your security concerns further, I would like to speak with you (312) 226-9201. Thank you!

Verified Resident 690700 • vrp • 2019

09/06/2019

Great location. Close to Skinner West Elementary School, Target, Whole Foods and Randolph Street. The management office staff are friendly and helpful. It could be better if the management office staff can respond to emails faster.

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Luxe on Madison Apartments Manager

10/23/2019

We appreciate your positive review about your experiences with us! Tara Jacob LUXE on Madison ' Community Manager

Verified Resident 655569 • vrp • 2017 - 2019

06/22/2019

I wish there was more security at the front door (door person? Or strictly enforcing not letting others people into the building behind you). Other than this, Ive has no issues with the management or staff. Theyre all wonderful people! See More

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Luxe on Madison Apartments Manager

08/17/2019

We appreciate your positive review about your experience with us! Best. Tara Jacob LUXE on Madison ' Community Manager

Verified Resident 634830 • vrp • 2019

05/03/2019

Very good experience overall. Rob was informative and friendly throughout the leasing process. The only set-backs so far were a couple of small items in the apartment and so far unable to pay rent through the app. See More

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Luxe on Madison Apartments Manager

08/17/2019

Thank you for sharing your positive experience! Best, Tara Jacob LUXE on Madison ' Community Manager

Verified Resident 630707 • vrp • 2018 - 2019

04/24/2019

we love this area, it is beautiful and convenient. the stuff in manage office are friendly however, if the following problems can be fixed will be perfect: water in winter in bathroom is not warm snow or ice or water will leak from windows even they… See More

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Luxe on Madison Apartments Manager

08/17/2019

Thank you again for taking the time to let us know about your experience! Best, Tara Jacob LUXE on Madison ' Community Manager

Verified Resident 617241 • vrp • 2019

03/19/2019

The Luxe building is very nice. Many tenants have dogs and everyone is very friendly. The rooftop dog run has been a wonderful place for us to take the dog out in a city environment where he can feel safe and comfortable. The building is kept… See More

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Luxe on Madison Apartments Manager

11/16/2020

We are happy you call Luxe on Madison home! Thank you for the comments and the review. If you ever need anything , please contact the office 312-226-9201. We appreciate your feedback.

Verified Resident 574288 • vrp • 2018

11/22/2018

I love the building and the price for the neighborhood. The staff is courteous and helpful. I would recommend the building to anyone looking for a West Loop apartment. The only downside is a lack of storage in the unit.

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Luxe on Madison Apartments Manager

11/16/2020

We are happy you call Luxe on Madison home! Thank you for the comments and the review. If you ever need anything , please contact the office 312-226-9201. We appreciate your feedback.

Verified Resident 566115 • vrp • 2016 - 2018

11/03/2018

I have really appreciated living here so far, has made being in the West Loop an enjoyable experience that I want all my friends and family to be a part of and to never end. Luxe on Madison has excellent staff, great neighbors with plenty of… See More

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Luxe on Madison Apartments Manager

11/16/2020

We are happy you call Luxe on Madison home! Thank you for the comments and the review. If you ever need anything , please contact the office 312-226-9201. We appreciate your feedback.

Verified Resident 560238 • vrp • 2018

10/22/2018

Located in the heart of the West Loop, just minutes from Target, exercise studios, shops and restaurants. The community is very quiet. The only minor noise issue is when someone is walking above you, you can hear their footsteps. Management and maintenance staff are wonderful to… See More

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Luxe on Madison Apartments Manager

11/16/2020

We are happy you call Luxe on Madison home! Thank you for the comments and the review. If you ever need anything , please contact the office 312-226-9201. We appreciate your feedback.

Verified Resident 484161 • vrp • 2017 - 2018

05/07/2018

Excellent management, apartment and location. Lobby is great to hang out in or work. Roof top is excellent. The building never seems crowded and is always spotless. Some apartment layouts aren't the best and the gym is small, but those are minor complaints for a great… See More

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Luxe on Madison Apartments Manager

08/14/2018

Thank you for taking time to write a review! We are happy to hear you had such a positive experience with our team! Best, Tara Jacob Community Manager Luxe on Madison

Verified Resident 472905 • vrp • 2014 - 2018

04/06/2018

The building was excellent for the first two years and management hours and being attentive has declined. Rent has continue to rise as well. The front door has been broke over the winter for the last couple years. See More

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Luxe on Madison Apartments Manager

08/14/2018

Thank you for taking time to review! We appreciate your feedback! Please reach out to us at 312-226-9201 or by email at [email protected] if we can be of any assistance, and we are happy to help! Best, Tara Jacob Community Manager Luxe on Madison

Verified Resident 444285 • vrp • 2017 - 2018

01/23/2018

Overall experience has been great. With exception to a few minor issues. I feel safe and fairly comfortable in my apartment. The walls are a little thin, and noise from surrounding apartments can be heard from my apartment. It's not as bad as other places I've… See More

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Luxe on Madison Apartments Manager

01/24/2018

Hello, Thank you so much for the feedback! I'm glad to hear you are enjoying your experience here at Luxe on Madison! Please feel free to reach out to us at any time if you need anything! Best, Tara Jacob Community Manager Luxe on Madison

Katie_B163 • Resident • 2017 - 2018

01/13/2018

I live in a one-bedroom unit at Luxe. The units at this building are much larger than a lot of competing properties. Finishes are beautiful, the staff is super friendly and the common areas are kept in tip-top shape. The maintenance staff is quick to respond… See More

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Luxe on Madison Apartments Manager

01/17/2018

Hi Katie, We appreciate you taking the time to leave us this feedback! Thank you so much for your high rating! Please continue to let us know how we can make your stay here enjoyable! Best, Tara Jacob Community Manager Luxe on Madison

Resident • 2014 - 2017

07/19/2017

I lived here. Management was super nice but the building literally smells like ---- all the time. Frequent sewage back ups all the time which call for humongous plumbing trucks to come in to unplug fecal matter out if the garage which pours through the parking… See More

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Luxe on Madison Apartments Manager

07/28/2017

Thank you for your feedback. We regret that you had a less than perfect experience as a resident here, and will use this as an opportunity to improve. Sincerely, Tara Jacob Community Manager Luxe on Madison

Verified Resident 352483 • vrp • 2017

06/05/2017

Luxe is a wonderful community in a great location. The rent is in the middle of the range for apartments on the far west side of the West Loop, but the location is great. Madison St. has plenty of amenities, and basic necessities are only four… See More

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Luxe on Madison Apartments Manager

06/05/2017

Thank you for your feedback! We appreciate you taking the time to explain what you love about your experiences here at Luxe on Madison so that we can continue serving you and the rest of the community well! Best, Tara Jacob Community Manager Luxe on Madison

Verified Resident 324742 • vrp • 2016 - 2017

03/25/2017

My husband and I have loved our experience at Luxe. We love how pet friendly the building is, and the dog run has been such a great thing for our dog, Lucy. She loves going up there to run around and play with her friends. The… See More

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Luxe on Madison Apartments Manager

03/25/2017

Thank you for your valued feedback! We strive to deliver the overall best customer service and look forward to continue providing you with a community that you are thrilled to call "home"! Tara Jacob Community Manager Luxe on Madison

•

Updated Review

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Manager

Features & Amenities

Parking

Covered Parking

Garage

General

BBQ Grills

Breakfast Bar

Business Center

Central Heat and Air

Clubroom/Party Room

Disability Access

Dishwasher

Disposal

Dog Park

Door Attendant

Elevator

Fitness Center

Granite Countertops

High-Speed Internet

In-Unit Washer and Dryers

Kitchen Pantries

Large Closets

Microwave

One and Two Bedroom Apartments

Onsite Bike Storage

Pet Walk Areas

Pets Allowed

Premium Cabinetry

Private Balcony

Range

Refrigerator

Separate Informal Dining Area

Spacious Bedrooms

Storage Space

TV Lounge

Vaulted Ceilings

View

Vinyl Flooring

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$1,720 - $1,745
SQ. FT.
541
Available
Avail.
N/A
Model
S2

View Floor Plan

Price
Price
$1,795 - $2,000
SQ. FT.
522 - 540
Available
Avail.
N/A
Model
S1

View Floor Plan

1 Bedrooms, 1 Bathroom

Price
Price
$1,825 - $1,980
SQ. FT.
650
Available
Avail.
N/A
Model
1A

View Floor Plan

Price
Price
$2,175 - $2,475
SQ. FT.
691 - 708
Available
Avail.
N/A
Model
1B

View Floor Plan

Price
Price
$2,185 - $2,395
SQ. FT.
770
Available
Avail.
N/A
Model
1D

View Floor Plan

Price
Price
$2,215 - $2,265
SQ. FT.
712
Available
Avail.
N/A
Model
1C

View Floor Plan

Price
Price
$2,215 - $2,395
SQ. FT.
820
Available
Avail.
N/A
Model
1G

View Floor Plan

Price
Price
$2,285 - $2,415
SQ. FT.
778
Available
Avail.
N/A
Model
1E

View Floor Plan

Price
Price
$2,295 - $2,535
SQ. FT.
820
Available
Avail.
N/A
Model
1F

View Floor Plan

Price
Price
$2,390 - $2,570
SQ. FT.
840
Available
Avail.
N/A
Model
1H

View Floor Plan

Price
Price
$2,570 - $2,630
SQ. FT.
867
Available
Avail.
N/A
Model
1I

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$2,895
SQ. FT.
1,085
Available
Avail.
1 Units
Model
2A

View Floor Plan

Price
Price
$2,965 - $3,070
SQ. FT.
1,085
Available
Avail.
N/A
Model
2B

View Floor Plan

Price
Price
$3,495
SQ. FT.
1,410
Available
Avail.
1 Units
Model
2C

View Floor Plan

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.