Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Contact Property
One East Delaware
1 E Delaware Place
Chicago, IL 60611
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Thank you for taking the time to leave a review. There are many factors that go into approval decision, including rental history, income, credit, background check, liens, etc. On-site staff is not privy to any confidential information regarding reasons for a decline. You may contact the company who performed the screening for specific details regarding your application. I apologize that you were unhappy with the refund process.
Thank you for reaching out and making us aware of your experience. I am sorry to hear that you feel this way and I'd like to discuss this further with you. Please contact me at anytime at 312-649-6670 to talk about how we can make this better. Sincerely, Rebecca, Property Manager at One East Delaware.
Hi Randy - We understand your frustration with the construction related to upgrading One East Delaware. There have been a lot of changes recently, and we encourage residents to continue sharing their feedback and concerns. We are doing our best to anticipate how these changes will affect residents and to find solutions proactively, but getting feedback from you is especially helpful as we work closely with the construction crews to ensure smooth transitions. I'm happy to address all your concerns further in person, by phone, or by e-mail. Please feel free to visit me in the management office or contact me at 312-649-6670. Rebecca, Property Manager at One East Delaware
Hello - Thank you for sharing your feedback. While the changes we're making to the elevators, hallways, and units will benefit our community in the long run, we understand that the process can be frustrating. We are doing our best to make this transitional time as comfortable as possible for all our residents, and I would love the opportunity to address the concerns with you right away. Please contact me at 312-649-6670, [email protected], or in person in the management office. Rebecca, One East Delaware Property Manager
Hello - Thank you for sharing your feedback. While the changes we're making will benefit our community in the long run, we understand that the process can be frustrating. We are doing our best to make this transitional time as comfortable as possible for all our residents, and I would love the opportunity to address the concerns with you right away. Please contact me at 312-649-6670, [email protected], or in person in the management office.
Hello - I'm the new manager at One East Delaware. I'm sorry to hear about your negative experience with the previous manager, and I'm happy to discuss the concerns you have with the changes at One East. We have made some changes to our pet polices, but I want to reassure you that we will still have a limitation on the number of pets per household as well as breed restrictions. We also have 3 non-pet friendly floors to accommodate those that prefer to be a on pet-free floor. Please feel free to contact me at 312.649.6670 or to stop by the management office to talk more in person.
Dear Valued Resident, Thank you for your 5 star review and recommendation. We are thrilled that you are enjoying your new apartment home at our community and we look forward to providing a great place to live and outstanding customer service for years to come! We agree that one of the best things about our community is the location, it is so easy to walk to almost everything you need! We appreciate your residency and please do not hesitate to reach out to the office should you need anything in the future. Thanks again, Community Manager
Dear Valued Resident, Thank you for taking the time to post a review and recommendation for our community. We are thrilled that you are enjoying the neighborhood as much as we do, it is so convenient to have everything you need within walking distance!!! Thanks for your kind words about our staff as well, we strive to provide the best customer service possible every day. Thanks again, Community Manager
Dear Valued Resident, Thank you for your 5 star review and recommendation! We are thrilled that you find One East Delaware to be easy and convenient, we totally agree (plus the neighborhood is amazing)! Please do not hesitate to reach out to the office if you have any questions or need assistance in the future. Thanks again, One East Delaware
Dear Valued Resident, Thank you for your review and 5 star recommendation! We are thrilled that you have enjoyed the community thus far, and your kind words about the on-site staff and manager! We work hard every day to make our community a place you're proud to call home. Please do not hesitate to reach out in the future if you have any questions. Thanks, One East Delaware Management
Dear Resident, Thank you for your kind comments - we highly recommend One East Delaware too! It's great to hear that we exceed your expectations and will strive to continue to do so. Feel free to share your experience with friends - we offer a handsome bonus for resident referrals! Thanks again! Jillian Cross, Assistant Community Manager
Dear Resident, Thank you for taking the time comment. It is great to hear that you have had such a positive experience in One East Delaware. We are thrilled we could meet your needs and provide such a great residence with shopping and dining right outside the door. We appreciate your residency at One East Delware. Please stop by our office if you need anything! Thank you, Community Manager, One East Delaware
Dear Valued Resident, Thank you so much for your 5 star review and recommendation! We work hard every day to make sure our community is well maintained and clean for our residents. Please do not hesitate to reach out to the office if you have any questions or concerns moving forward. Thanks, The Management Team at One East Delaware
Dear fbernacke, Thank you for taking the time to provide your review. We appreciate knowing what you like about our community but are sorry to read about your negative experiences. We ask that you contact us directly in our office so that we can personally address your concerns and work to improve your overall living experience. Thank you.
We are so happy to hear that you love your new place and the conveniences it brings. The balcony truly is great, spanning the whole width of the apartment. Enjoy. Regards, Neil Trifunovski Community Manager
Tthebert, Thank you for the wonderful review! We always love to hear from former residents that they thoroughly enjoyed their time living at One East Delaware. As you know, we strive to offer the best living experience in the Gold Coast and are overjoyed that we exceeded your expectations. If you find yourself back in the Chicago market; please know that we'll be happy to welcome you home. Thanks again! Jillian Assistant Community Manager
It is truly heartwarming to hear great things said about our staff especially from someone who has been here for 15 years! We are so honored that you feel so strongly about Waterton Residential and the team we have formed, including the helpful and professional doorman staff and the best maintenance team! We hope you continue to enjoy One East Delaware as your home for many more years!
Thank you for the post and all the 5 Stars you gave us. We always value what our residents have to say and we look forward to renewing your lease. Regards, Neil Trifunovski Community Manager
Dear Verified Resident, Thank you for your nice comments. We appreciate hearing how responsive our staff is and that you are enjoying the community. Best Regards, Neil Trifunovski Community Manager
Dr. Ashira Johnson, We are so very grateful for your review and for you being a loyal resident of One East Delaware's. We appreciate your feedback and knowing all that you love about our community, from the neighborhood attractions to the building amenities and our services. We are delighted to know that our doormen, office & maintenance teams have always provided you with friendly, prompt, helpful service. We hope that you continue to enjoy the 24/7 gym, onsite Potash, Starbucks, and all the other neighborhood restaurants and shops for many more years as our resident!
Dear Resident, Thanks so much for the positive review. It is always rewarding to hear from a happy resident. I agree, the maintenance and doorman team take pride in what they do and are always striving to give our residents great service. Please stop by our office, or give us a call if you need anything further. Thank you, Neil, Community Manager
Thank you so much for coming back to One East Delaware! That's the biggest compliment we could receive when a resident decides to return home to us!
$1,549 - $1,742
540
5 Units
Studio AF
$1,995 - $2,191
700
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Convertible EK
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735
4 Units
1 Bed 1 Bath CH
$2,128 - $2,194
820
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1 Bed 1 Bath DJ
$3,099 - $3,361
1,040
5 Units
2 Bed 2 Bath BG
One East Delaware fuses chic new finishes with timeless design to capture the distinctive spirit of the Gold Coast. Newly-renovated apartments include private balconies, designer inspired kitchens and baths, in-unit washers and dryers, and attractive wide-plank flooring. Brand new amenities include a sprawling, boutique hotel-style outdoor terrace, a sophisticated resident lounge and event space, a fully-equipped fitness center featuring a Peloton bike, a business lounge and private conference room and much more. With easy access to appealing local landmarks and onsite businesses, culture and convenience abound. Even in a neighborhood known for its excellence, One East Delaware is one unique location!
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Contact Property
One East Delaware
1 E Delaware Place
Chicago, IL 60611