Review History for Verified Resident 677530

Prairie Shores Apartments


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Resident 677530

Verified Resident ā€¢ 2019

8/12/2019

We reserved the service elevator as we were instructed. Our time was 10:30am -12:30 on 08/10. When we arrived, there was already a Uhaul truck on the dock for a family moving out. We were very concerned as we hired professional movers that we were paying by the hour. We explained to the engineer, Willie, that we had reserved the elevator. Willie was very unprofessional. He told us that it didn't matter and that we had to wait because the other family was there first. I then went to the leasing office and the young lady there called Willie and explained that we had the elevator reserved and Willie still responded that we had to wait. If the elevator is first come, first serve what is the point of reserving it? My husband suggested that they move the vendor vehicles that were also on the dock, so that we can make room for both the Uhaul and the moving truck. The young lady in the leasing office mentioned this to Willie and he agreed. However, we question why we had to be the ones to come up with a resolve and why was Willie so unaccomodating. Willie even went so far as to ask the PRIOR tenants how much longer they would be. They said they only had a few more items, which was a lie because they didn't leave until we were almost done moving in. Debating with Willie and having to take the time to go speak to the leading office added about 40 minutes to our clock. AND we explained to Willie that the movers had another job to do! Had we waited for the other family to completely finish, it would have been close to 2 hours. The other family never said they reserved the elevator and when I checked online, we were the first to reserve and then someone else reserved it from 12:30-2:30pm. When I expressed my concern about possibly cutting into the next time slot, Willie's response was"Oh well, they will just have to wait as well". I was appalled. There is nothing orderly about the way Willie operates. We had the consideration of reserving our move-in, and coordinating our move so that I was at the office at 10am ahead of the movers so that I could pick up the keys. My movers arrived on time at 10:30. This was all very deliberate and timely because we have consideration for others. We expected Willie would have told the family who did not reserve the elevator and who was moving themselves to either go reserve a later time or to wait so that we can move. But, no, he did not. He was unwelcoming and unaccomodating and never took your policy into consideration. And that was our experience on day one.
    Manager

    8/13/2019

    Prairie Shores Apartments
    Dear Resident, Thank you for your feedback. We are sorry to hear about your experience and would like to understand the situation further. Please contact the Management Office at 312.567.7565.

    Review 39 out of 978

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    Prairie Shores Apartments

    March 2024

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