#13,886 #79 #208

What is epIQ?

The Montrose

4334 North Hazel Street, Chicago, IL 60613
(191 Reviews)
$1,570 - $5,025/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

Studio

STUDIO

Studio, 1 Bath | 560 sq. ft.

$1,570 - $2,655

8 Available Units

See Floor Plan Details

STUDIO B

Studio, 1 Bath | 550 sq. ft.

See Floor Plan Details

STUDIO C

Studio, 1 Bath | 556 sq. ft.

See Floor Plan Details

STUDIO A

Studio, 1 Bath | 550 sq. ft.

See Floor Plan Details

1 Bedroom

1 BEDROOM

1 Bed, 1 Bath | 840 sq. ft.

$2,400 - $3,590

6 Available Units

See Floor Plan Details

1 BED 1 DEN

1 Bed, 1 Bath | 817 sq. ft.

$2,545 - $3,770

1 Available Unit

See Floor Plan Details

1 BED 1 BATH

1 Bed, 1 Bath | 714 sq. ft.

See Floor Plan Details

2 Bedrooms

INTERIOR 2 BEDROOM

2 Beds, 2 Baths | 1,025 sq. ft.

$2,895 - $5,025

3 Available Units

See Floor Plan Details

WEST CORNER 2 BEDROOM

2 Beds, 2 Baths | 1,025 sq. ft.

$2,895 - $5,025

1 Available Unit

See Floor Plan Details

TOWNHOME

2 Beds, 1 Bath | 950 sq. ft.

See Floor Plan Details

EAST CORNER 2 BEDROOM

2 Beds, 2 Baths | 1,025 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D+
D+

Renter Ratings

C+

Review Ratings

Noise

3.0

Grounds

2.7

Safety

2.3

Office Staff

2.7

Maintenance

3.7

Neighborhood

2.7

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

3

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

The Montrose Reviews

(187)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident 2022 - 2023

2/5/2024

Skip it

Pros: location is ok. Nice to have a grocery store nearby + close to trains. Cons: Elevators are truly always breaking. 1 may be working at a time. Package room is poorly labeled and overflowing. Door people let everyone in. Units are old and shoddily… See More >
    Review Author Icon

    anonymous

    Resident 2023

    10/26/2023

    The Montrose is IMMACULATE.. That is a BIG PLUS..

    The application process was smooth. Pierrette always said.. "Please feel free to call or send a e- mail if you have any questions". Pierrette has such a bubbly spirit. Staff is professional, and from what I observed their communication is superb.. One word that sums… See More >
      Review Author Icon

      anonymous

      Resident 2023

      7/19/2023

      It has everything you could ever want,

      BUT the gym is filthy, the laundry is half broken half filthy, the building security is easily bypassed, the Elevators are accidents waiting to happen, again... Front office staff cares very little about current residents and they show it through a lack of consistency, curt… See More >
        Review Author Icon

        anonymous

        Resident 2019 - 2022

        12/1/2022

        The worse elevator ever!

        I have lived on this building for more than 3 years, I really loved but has something the tenants hate here… THE ELEVATORS are always broken or in order to repair. Today I lost my Lyft because the elevator took 7 minutes to arrive on… See More >
          Manager

          12/2/2022

          The Montrose
          Hi, thank you for taking the time to give us a review. We sincerely apologize for the issues you experienced, please reach out to 773-528-7000 so we can make this right. Your satisfaction is our priority. Sincerely, The Montrose Management Team
          Review Author Icon

          Jason_B775

          Resident 2020 - 2022

          6/9/2022

          Premium Monies Equates To Premium Services Equally...

          A Montrose Resident Experiences @best, surrounding the below discoveries... First, N foremost they're too many well warranted complaints from residents within this montrose complex surrounding up-keeps of complex which's troubling, high noise ordinance reflecting serious plumbing issues ongoing now for like four months. And this… See More >
            Manager

            6/12/2022

            The Montrose
            Thank you for taking the time to bring your concerns to our attention. Your comfort is important to us and we're sorry to hear you're experiencing excess noise. When you have a moment we'd like the chance to discuss this matter along with the other concerns you've mentioned. Please stop by our office or contact us at TheMontrose@waterton.com. We want you to love where you live and look forward to turning your experience around. Sincerely, The Montrose Management Team

            Updated Review

            Review Author Icon

            anonymous

            Resident 2017 - 2021

            7/25/2021

            Once when I was asked how I liked living at The Montrose I realized living there was like being on vacation. The security and maintenance teams have been working at the building for a long time so you can get to know them. When I'd… See More >
              Manager

              7/26/2021

              The Montrose
              Thank you for your wonderful review of our community! We appreciate you leaving us with such a high rating and sharing how you've felt so comfortable in your home with us. We will miss you, and we wished you all the best in your new home. Sincerely, The Montrose Management Team
              Review Author Icon

              Resident 856778

              Verified Resident 2020

              12/23/2020

              Very clear application process, all paperwork was organized and neatly presented in an online account. The building is clean and quiet with a very friendly and helpful staff. The dog park is a real bonus!

                Manager

                12/28/2020

                The Montrose
                Thank you so much for the high praise. We at The Montroseare honored that you think so well of our community and our team. Sincerely, The Montrose Management Team

                Updated Review

                Review Author Icon

                Resident 744203

                Verified Resident 2018 - 2020

                12/16/2020

                Staff is very friendly and knowledgable. They are happy to help regardless of him simple and complicated the task is. My only issue is noise, there is a lot of new young folks moving in and some floors are turning into party city.

                  Manager

                  12/17/2020

                  The Montrose
                  Hi there, thank you for taking a moment to share your feedback with us. While we're happy to hear you're overall pleased with your stay and that our team has been so helpful to you, we appreciate you sharing your concerns with us. We work hard to provide an enjoyable experience for all, so please feel free to contact us directly at (773) 528-7000 and we'd be happy to discuss your feedback in more detail with you. Thanks again for reaching out, we look forward to continuing to make your experiences here great! Sincerely, The Montrose Management Team
                  Review Author Icon

                  Resident 849894

                  Verified Resident 2020

                  12/4/2020

                  I'm very happy!!! It's beautiful and clean!!! Staff is very nice, location!!! Supermarket right behind the building! Pool, gym , laundry facilities very clean with vending machine! Lots of closet space in the apartment!

                    Manager

                    12/7/2020

                    The Montrose
                    Hi there, thanks so much for taking the time to share your positive experience! It's great to know you're enjoying your stay with us. We look forward to continuing to exceed your expectations and are always available in our office if you need anything! Sincerely, The Montrose Management Team
                    Review Author Icon

                    anonymous

                    Resident 2018 - 2020

                    11/5/2020

                    I contemplated leaving a review for a very long time. I understand every building has its issues and changes will occur I have tried to give the benefit of the doubt multiple times. I would not be leaving if management would actually manage the building.… See More >
                      Manager

                      11/9/2020

                      The Montrose
                      Hello and thank you for reaching out. We aim to provide our residents with attentive and professional service, and we apologize if we've fallen short. We want you to be comfortable in your home and our community, so please contact us directly at (844) 710-1987 so that we can discuss your review in more detail. We look forward to connecting with you and working to make the best of the remainder of your stay. Sincerely, The Montrose Management Team
                      Review Author Icon

                      Resident 832512

                      Verified Resident 2020

                      10/14/2020

                      Great. Good value and nice community.New resident so don't know very much yet . I am sure it will be a good experience.I am hopeful . As of yet cannot tell that much . I will send again after living for 6 month .

                        Manager

                        10/14/2020

                        The Montrose
                        Dear Resident, thanks so much for sharing this feedback with us. We appreciate you choosing us as your place to call "home" and are happy you're enjoying your stay so far. If you need anything, please don't hesitate to reach out, we're always happy and ready to help! Sincerely, The Montrose Management Team
                        Review Author Icon

                        Resident 831189

                        Verified Resident 2020

                        10/11/2020

                        Excelente servicio , nada que criticar la atenci?n la rapidez y la calidad de profesionales es incre?ble . Todo ha sido resuelto inmediatamente y ha quedado perfecto . Muy agradecido con todo el staff

                          Manager

                          10/12/2020

                          The Montrose
                          ¡Hola y gracias por estas 5 estrellas! Estamos encantados de saber que está disfrutando de su estadía y que nuestro equipo le ha proporcionado un gran servicio. ¡Mantendremos el buen trabajo y esperamos seguir superando sus expectativas! Sinceramente, El Equipo Directivo de The Montrose
                          Review Author Icon

                          Resident 812678

                          Verified Resident 2020

                          9/7/2020

                          Friendly and great staff down at the front door and in the office. Very happy with the apartment and the overall move in process. Great value between the shared accommodations, apartment space, and location. Highly recommend!

                            Manager

                            9/8/2020

                            The Montrose
                            Hello, thank you for the high rating! It's great to hear you're enjoying your stay and that our team has made such a positive impression so far. We're happy to have you as a resident and look forward to continuing to make your experiences here great! Sincerely, The Montrose Management Team
                            Review Author Icon

                            Resident 808068

                            Verified Resident 2010 - 2020

                            8/26/2020

                            It started great but now the common areas are worn out and dirty and cleanliness suffering badly recently throughout the building and on the outside deck. Also, lots of broken items constantly that go without repair and weak security for package room as well as… See More >
                              Manager

                              8/27/2020

                              The Montrose
                              Dear Resident, we appreciate your feedback. We strive to provide our residents with a great living experience and are disappointed to hear the quality of your stay has recently declined. We want you to be happy to call our community "home" and have noted the areas you've shared we can improve in. If you have any additional feedback or concerns to share, please feel free to contact us directly at (773) 528-7000. Thanks again for reaching out, we look forward to making your stay better! Sincerely, The Montrose Management Team
                              Review Author Icon

                              Resident 805561

                              Verified Resident 2020

                              8/19/2020

                              And as such, my experience has been decent thus far, however, improvements is needed in otherly areas to sure-up everything seamlessly speaking etc. Moreover, this place is worth moving into without any underlying reservations.

                                Manager

                                8/19/2020

                                The Montrose
                                Dear Resident, thank you for sharing your feedback with us. We're happy to hear you're overall pleased with your experience so far. We're always looking for ways to improve and would like to discuss your review in greater detail to learn more about the areas we can work on. When you have a moment, please contact our front office directly. We look forward to speaking with you and working to add one more star to your rating! Sincerely, The Montrose Management Team
                                Review Author Icon

                                anonymous

                                Resident 2020

                                8/3/2020

                                I've lived at the Montrose for 3 years now. With the exception of the maintenance team, everything is worse now. The community has really suffered due to a lack of leadership and accountability. Since Nina has been here I feel like resident appreciation has been… See More >
                                  Manager

                                  8/5/2020

                                  The Montrose
                                  Hello and thank you for taking the time to share your feedback with us. We aim to provide our residents with a great living experience and are disappointed to hear this is not what you have experienced. We want you to be happy here and would appreciate a moment of your time to personally discuss your concerns in more detail. Please reach out to us directly at (773) 528-7000. We look forward to speaking with you and working to improve the quality of your stay. Sincerely, The Montrose Management Team
                                  Review Author Icon

                                  Resident 797782

                                  Verified Resident 2019 - 2020

                                  7/29/2020

                                  The Montrose is a decent building, upkeep isn't horrible, not all that great either. Elevator service needs upgrade, echo throughout appts & lobby, electricity bill is ridiculously high. Pros: excellent transportation hub, close to lakefront, plenty of things to do outdoors, mid rooftop with activities… See More >
                                    Manager

                                    7/30/2020

                                    The Montrose
                                    Hello and thank you for taking a moment to share your feedback with us. Our team works hard to provide our residents with a community they are happy to call "home" and we always appreciate any feedback we receive. We will be sure to use your feedback as we continue working to make our community the best possible, but please don't hesitate to reach out if you have any other comments or concerns to share. We value your residency and look forward to having you for years to come! Sincerely, The Montrose Management Team
                                    Review Author Icon

                                    anonymous

                                    Resident 2020

                                    7/9/2020

                                    The absolute worst management ever! Ever since ---- became the property manager, everything went downhill the maintenance people are amazing! The manager is a complete unethical racist against ---------'s . ---- will not stop until all the ----- folks are removed from the building she… See More >
                                      Manager

                                      7/16/2020

                                      The Montrose
                                      Thank you for reaching out. Please know that The Montrose does not tolerate discrimination and we pride ourselves on treating all residents and guests - past, current, and prospective - with respect and dignity. We're committed to full compliance with the Fair Housing Act and adhere to this in every level of our operations. With that said, we're concerned by your overall impression and would like to connect with you regarding your concerns. Please reach out to us at steven.ruff@waterton.com. We appreciate your time and look forward to clearing up any misunderstanding and ensuring that you have a more positive experience moving forward. Sincerely, The Montrose Management Team
                                      Review Author Icon

                                      anonymous

                                      Resident 2020

                                      6/29/2020

                                      I have only been here a short amount of time. I have found that the Montrose lacks any kind of security. Last week Tuesday there was such a commotion by the pool area..... young people were gathered and drinking alcohol and smoking. Note none of… See More >
                                        Manager

                                        7/2/2020

                                        The Montrose
                                        Hello, we appreciate you reaching out. Your comfort and well-being are extremely important to us and we're disappointed to hear that this caused you to feel any undue frustration. We want you to be happy in your own home, so please give us a call at (773) 528-7000. We'd love the opportunity to discuss and work through these concerns together. We apologize for any inconvenience and look forward to improving the quality of your stay. Sincerely, The Montrose Management Team
                                        Review Author Icon

                                        Resident 449122

                                        Verified Resident 2013 - 2020

                                        6/21/2020

                                        Good, the people when in hall can be loud as well as dog barking and running up and down the hall are the only problem we have. The office and the front desk are always very helpful and responds promptly

                                          Manager

                                          6/23/2020

                                          The Montrose
                                          Hi there, thank you for your review. While we're thrilled that you're enjoying your stay and the helpful service from our team, we're disappointed to read that noise has been a bit disruptive. We want to apologize for this and let you know that we understand your frustration. If you would like to discuss this matter further, please reach out to our team at (773) 528-7000. We're happy to have you as a resident and look forward to making your stay here even better! Sincerely, The Montrose Management Team
                                          Review Author Icon

                                          Resident 769667

                                          Verified Resident 2019 - 2020

                                          5/17/2020

                                          Office staff and front desk staff is good. Maintenance staff is good however the maintenance supervisor Dennis has a the absolute worst. Also they need improvements to the dog park and they need to lower the rent. I have been here about 6 moths and… See More >
                                            Manager

                                            5/18/2020

                                            The Montrose
                                            Dear Resident, thank you for reaching out. We strive to provide our residents with the best in apartment living and we want you to be completely satisfied with your experience. When you have a moment, please give us a call at (773) 528-7000 so that we can discuss your review in more detail and personally address your concerns. We look forward to speaking with you soon and working to turn your stay into the 5-star experience you deserve. Sincerely, The Montrose Management Team
                                            Review Author Icon

                                            Resident 766409

                                            Verified Resident 2020

                                            5/6/2020

                                            I have just moved into this building, but from the start I have been welcomed with smiling faces. Doug at the desk was so helpful from day 1, and I can't say enough nice things. The apartment building is clean and well-kept and… See More >
                                              Manager

                                              5/7/2020

                                              The Montrose
                                              Dear Resident, welcome home to The Montrose! We appreciate you choosing us as your place to call "home" and are thrilled to hear you're enjoying your stay. Please feel free to reach out if you need anything, we're always happy to help. Thank you for this lovely review, we look forward to continuing to exceed your expectations! Sincerely, The Montrose Management Team
                                              Review Author Icon

                                              anonymous

                                              Resident 2020

                                              4/4/2020

                                              This building is terrible!!!! Other than location and front desk it has nothing to offer. I moved in June last year and I will NOT renew my lease! Nina is a piss poor excuse of a manager. She never follows up, she never, keeps her… See More >
                                                Manager

                                                4/7/2020

                                                The Montrose
                                                Hello, we appreciate you taking a moment to share your feedback. Your comfort is our top priority, and we're disappointed that we have not made the best impression. We want our residents to enjoy living at our community and we'd like to discuss your review in more detail. When you have a moment, please give us a call at (773) 528-7000. We look forward to connecting and working toward improving the quality of your stay. Sincerely, The Montrose Management Team
                                                Review Author Icon

                                                anonymous

                                                Resident 2020

                                                3/28/2020

                                                Current resident at the Montrose but be leaving soon. Only stayed this long because of the leasing agent Jasmine. Welp! She's gone! I'm certain it because she got tired of working like a slave and answering to stupid 1 and stupid 2 as her managers.… See More >
                                                  Manager

                                                  3/30/2020

                                                  The Montrose
                                                  Hello, we appreciate you taking the time to share your feedback with us and are disappointed to hear your experience has been anything less than the outstanding experience we aim to deliver. We take your feedback very seriously and understand your frustration after reading your experience. Please know that we're committed to improving your stay with us and, if you'd give us a chance to discuss these issues, we think a one-on-one conversation addressing these concerns is an excellent way to start. When you have a moment, please give us a call at (773) 528-7000. We look forward to speaking with you and hope you will give us the chance to turn your experience around. Sincerely, The Montrose Management Team
                                                  Review Author Icon

                                                  Resident 748629

                                                  Verified Resident 2019 - 2020

                                                  3/1/2020

                                                  It's a nice looking space on the surface, big windows, clean halls and entrance. But the apartments themselves are a mixed bag. Paint scuffs easily, the walls are very thin, hardware is low quality, and feels like it falls apart. So sometimes things feel cheap… See More >
                                                    Manager

                                                    3/2/2020

                                                    The Montrose
                                                    Thank you for the high rating of The Montrose! Our team is happy to know that you are impressed by our well-kept grounds and amenities. We appreciate your feedback, too, as we are always looking for ways to improve. We want you to know that we are so happy to have you as a resident and welcome you to our office if you'd like to chat more! Best, The Montrose Management Team

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer and Dryers
                                                    • Laundry On-Site
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $400. Rent: $25. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $500. Rent: $35. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 2020 Resident Satisfaction Award
                                                    • 9' or 10' Ceilings
                                                    • Auto Payment Available
                                                    • Balcony
                                                    • Billiards Room
                                                    • City and Lake Views
                                                    • Clubhouse
                                                    • Door Attendant
                                                    • Faux Wood Flooring
                                                    • Fitness Center
                                                    • Floor to Ceiling Windows
                                                    • Granite or Quartz Countertops
                                                    • High-Speed Internet
                                                    • Modern Flats
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • On-site Convenience Store
                                                    • Online Payments Accepted and Resident Portal
                                                    • Pool
                                                    • Private Patio
                                                    • Public Transportation
                                                    • Smart Apartment-Nest
                                                    • Spacious Bedrooms
                                                    • Thoughtfully Designed Spaces
                                                    • Two Story Townhomes Available
                                                    • Walk In Closets
                                                    • Work From Home Lounge
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Choosing The Montrose means choosing a life of adventure. This stand-out apartment community in Chicago s historic Uptown neighborhood has been given fresh energy over the last year, with the addition of brand new studio and one bedroom apartments that we call the Modern Flats. The Montrose Modern Flats feature chic euro style cabinets, slate black stainless steel appliances, under-mount sink, vinyl wood floors, floor-to-ceiling windows, Nest thermostat home technology, in-unit washer and dryer, and plenty of space! Of course, we also offer fully renovated studio, one and two bedroom apartments with outstanding views of Chicago and Lake Michigan. Two new resident lounges with high speed internet, a 24-Hour electronic package room, outdoor pool and sundeck, 1,800 sq. ft. fitness center with the latest in workout technology, and a sense of community makes you feel like you have found your forever home.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Waterton

                                                    C-
                                                    C-
                                                    Communities
                                                    64

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is The Montrose Rated?
                                                    Based on 191 number of votes by renters, The Montrose is currently rated 3.8 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at The Montrose ?
                                                    The Montrose is rated 2.7/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    How effective was the maintenance team when resolving your problem?
                                                    The Montrose is rated 3.7/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    What are noise levels like at The Montrose ?
                                                    The Montrose is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    How safe is The Montrose ?
                                                    The Montrose is rated 2.3/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    How satisfied are residents with the neighborhood?
                                                    The Montrose is rated 2.7/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    How satisfied are residents with the staff at The Montrose ?
                                                    The Montrose is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Who manages The Montrose ?
                                                    Waterton
                                                    What is the pet policy at The Montrose ?
                                                    Cats Allowed
                                                    Fee: $400
                                                    Rent: $25
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Fee: $500
                                                    Rent: $35
                                                    Pet Limit: 2
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    The Montrose

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    The Montrose is a 550 - 1,025 sq. ft. apartment in Chicago in zip code 60613. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,570 - $5,025. Nearby cities include Hines, Cicero, Oak Park, Elmwood Park, and River Forest.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.