Resident • 2013 - 2014 Recommended
While I love the building and Village Green seems to be trying to take it in the right direction, I have to say I am very displeased with the constant staff changes. It is very uncomfortable as a resident to have a revolving door in the office. They took over like 6 months ago and theyve had 4 different people work in the office other than the manager. And that's not counting the 2 previous management companies. I really liked the person they had brought in after summer. His name was John and he seemed to truly care about the residents. He was always friendly and greeted me with a smile every single day. It was a fresh update to the staff who was not as inviting or efficient previously. Whenever I called or emailed him, I was confident whatever I told him would be taken care of. When I was speaking to him, it felt that I was talking with a friend, not a staff member. Now again, we have a new staff member. No knock on him, as I'm sure he is great but it is not ideal to constantly have changes in staff and have to meet/trust new people with your home. I don't know where John is, they said he was transferred, but I know he will be missed by myself and many other residents. Overall the apartments are nice and better than any I had viewed in the area. Maintenance is pretty good, but they don't work weekends, which can be frustrating if you have an issue that is not necessarily an emergency. But again, the apartments are great and fairly new so issues are few and far between. Granite countertops, washer and dryer in unit and a cozy balcony are some are my favorite features in my apartment. The current security team is sort of shady, but word going around is they will be replaced soon. I know Village has concierges usually and I hope they bring that to The Shelby. I would recommend The Shelby to a friend and hope that Village Green fulfills the promises it has been making about this building, because it truly is a hidden gem and I plan to stay for years to come. Oh and I'm getting a puppy soon so I hope they add dog areas:) it is great to have a pet friendly building but it needs more pet friendly areas.
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