Hello, we are sorry to hear that you have had an unpleasant experience with our team. We pride ourselves in providing exceptional service to all of our residents and I am concerned to hear that we have fell short in your eyes. I would love the opportunity to meet with you personally to discuss your concerns. Please email me directly at [email protected] to set up a time that works for you. We want you to love living here, so let's work together to make it better! Sincerely, Jackie Pingel, Property Manager (312) 471-1177