Timber Cove Apartments

Hi Justin, thanks so much for your review! Thank you for taking the time to share these thoughts with others who might be considering making their home here. Please let us know if we can improve your stay here.

Thank you for your feedback! Please let us know if there is anything else we can do to make your stay here more enjoyable.

Thanks so much for your review! Thank you for taking the time to share these thoughts with others who might be considering making their home here. Please let us know if we can improve your stay here.

Thank you for your feedback! Please let us know if there is anything else we can do to make your stay here more enjoyable.

Dear Anonymous201462, We're sorry to hear that you were unhappy with your experience here at Timber Cove. Out on-site management team has been in place for over 10-years and works hard to ensure that all of our residents are happy and their apartment needs taken care of. We're very proud that 80% of our residents have renewed their lease, year after year. We employ a very sophisticated property management software system that tracks all service request throughout the process to ensure that service request do not "fall through the cracks". We even have a system in place so residents can enter their service request online from our company website. The laundry rooms do get a lot of use, but we have been updating them with new tile, paint and the like; however, the laundry equipment is owned and maintained by an outside company called MAC Grey. If the machines are malfunctioning, you can either call the number on the machine to report it or call us and give us the machine number and we'll report it for you. We can also request a refund of any money you lost in the machine and Mac-Grey will reimburse you on their next visit to the site. Timber Cove absolutely prohibits smoking in the common area of any building. When we identify a smoker who has violated the rules we take the appropriate steps to prevent the undesirable behavior from happening again; however, we cannot police every building all the time. Timber Cove's staff works very hard to keep the hallways clean and with a pleasant scent. One will occasionally hear their neighbor, but on-going loud disturbances are not common place at Timber Cove. If a resident is disturbing your quiet enjoyment of your home, simply notify us and we're happy to address the issue. It's true that the controlled access doors can provide a layer of security, they only work when residents use them as indented. Residents are permitted to prop the doors open during move-in/out but we have not found wide spread