Review History for anonymous201462

Timber Cove Apartments


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anonymous201462

Resident 2011 - 2012

8/4/2014

We hated living here. Pros: The maintenance crew was extremely friendly and helpful. The parking wasn't terrible. Living next to the zoo is great if you have children. Cons: The management personnel are terrible to work with. They will disregard you the moment you walk out the door. Have a concern you want to express, you can try, but don't expect much follow through. The train whistle from the zoo can be irritating, but you can ignore it after time. Laundry rooms are always broken in some aspect. Smoking is allowed in the building (What year is it again? The smell and damage to the apartments is unreal because of this fact). We had some people down the hall that would constantly yell at each other. I know they would yell at each other because I could hear them all the time. We also had neighbors that would blast music at 2am. They advertise the security system as a selling point, but it would naive to think that people do not prop those doors open all the time. Again, to emphasize, the management personnel are terrible to work with.
    Manager

    8/6/2014

    Timber Cove Apartments
    Dear Anonymous201462, We're sorry to hear that you were unhappy with your experience here at Timber Cove. Out on-site management team has been in place for over 10-years and works hard to ensure that all of our residents are happy and their apartment needs taken care of. We're very proud that 80% of our residents have renewed their lease, year after year. We employ a very sophisticated property management software system that tracks all service request throughout the process to ensure that service request do not "fall through the cracks". We even have a system in place so residents can enter their service request online from our company website. The laundry rooms do get a lot of use, but we have been updating them with new tile, paint and the like; however, the laundry equipment is owned and maintained by an outside company called MAC Grey. If the machines are malfunctioning, you can either call the number on the machine to report it or call us and give us the machine number and we'll report it for you. We can also request a refund of any money you lost in the machine and Mac-Grey will reimburse you on their next visit to the site. Timber Cove absolutely prohibits smoking in the common area of any building. When we identify a smoker who has violated the rules we take the appropriate steps to prevent the undesirable behavior from happening again; however, we cannot police every building all the time. Timber Cove's staff works very hard to keep the hallways clean and with a pleasant scent. One will occasionally hear their neighbor, but on-going loud disturbances are not common place at Timber Cove. If a resident is disturbing your quiet enjoyment of your home, simply notify us and we're happy to address the issue. It's true that the controlled access doors can provide a layer of security, they only work when residents use them as indented. Residents are permitted to prop the doors open during move-in/out but we have not found wide spread

    Review 13 out of 70

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    Timber Cove Apartments

    May 2024

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