| Number of reviews in the past 365 days | 12 |
| Percentage of reviews responded to | 75% |
| Average time to respond to reviews | 94.33 days |
Ellison
1555 Ellinwood Ave, Des Plaines, Des Plaines, IL 60016
1555 Ellinwood Ave, Des Plaines, Des Plaines, IL 60016
Floor Plans
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (16 Reviews)
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Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/30/2021
Flogert, your property manager did an excellent job and made the moving experience very comfortable. Thank you. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx See More
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Ellison Manager
01/31/2021
Hi there, this review really made our day! Thank you for taking the time to share with us about your lovely experiences at Ellison Apartments and for the incredible 5-star rating. We are truly humbled and excited to keep on doing what we do best--making our residents feel right at home!
Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/06/2021
The building is very clean and the staff is exceptional. I moved in but was delayed getting to Chicago. Flo and Demaria were there for me when I needed some help with getting house hold goods moved while I was out of town. Exceptional staff and… See More
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Ellison Manager
01/06/2021
Your 5 stars make our day! Thanks for letting us know you can count on our team to help with whatever you need. We appreciate the feedback and are so happy to have you as a resident here at Ellison Apartments. We're honored!
Verified Resident 811429 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/15/2020
We love living at Ellison! Beautiful apartments and a wonderful community staff. The people that live here are very friendly and the community is in the perfect location to get to everything quickly. The Metra out front is super convenient. See More
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Ellison Manager
12/15/2020
Hi there, this review really made our day! Thank you for taking the time to share with us about your lovely experiences at Ellison and for the incredible 5-star rating. We are truly humbled and excited to keep on doing what we do best--making our residents feel right at home!
Verified Resident 853731 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/15/2020
Ellison is a lovely property and the management team Flo and Demaria are what really makes this place great. Most people who have come to see it, say it is like a fancy hotel. The pool is tiny but overall an amazing place to live. See More
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Ellison Manager
12/15/2020
Hi there, thanks for your 5-star review! We're delighted to see you loved living here and enjoyed our comfortable environment with its great amenities. We will continue to provide dedicated service and a peaceful atmosphere to our residents for a long time to come.
Verified Resident 838117 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/31/2020
We just moved in and our move was very smooth. Demaria and Flo helped us to be organized. Justin was very helpful too. Everyone were accommodating. The building is so well maintained. Not only it is always clean but it also smells clean too. I always… See More
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Ellison Manager
10/31/2020
Thank you for your 5-star rating! We appreciate your feedback and are pleased to read that you loving your living experience at Ellison.
Verified Resident 771661 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/23/2020
Ellison is a beautiful residency with helpful and friendly staff. The location is ideal next to the grocery store and the Des Plaines river trail. I enjoy the building amenities. The community is pleasant and quiet. See More
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Ellison Manager
10/23/2020
Your review makes our day! Thank you so much for sharing with us. We're always here to help, so please don't ever hesitate to let us know what we can do for you!
Verified Resident 812084 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/05/2020
The staff, Flo, DeMaria, housekeepers, maintenance have been great. Neighbors are courteous and welcoming. Great neighborhood for walking. Excellent proximity to restaurants, grocery stores and shopping. Des Plaines Amtrak station is right across from the property. See More
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Ellison Manager
10/07/2020
Thank you for highlighting Ellison! We're delighted to know that we're exceeding your expectations and look forward to keeping up the great work.
Verified Resident 801437 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/08/2020
very good location, comfortable apartment, good amenities, excellent transportation links and lots of nice walking opportunities. The staff are wonderful - knowledgeable, friendly and very helpful. The best place easily out of 20 I've seen before I moved here. See More
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Ellison Manager
09/23/2020
Thank you for this awesome 5-star review and kind comments., We love to hear that you are enjoying the amazing location so convenient to Metra and downtown Des Plaines. We hope to continue to earn your 5-star review for many years to come. –Flogert Kola, Property Manager, Ellison Apartments.
Verified Resident 760470 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/11/2020
"After a year under our belts as residents of Ellison, my wife and I can't say enough good things about living here. Even amidst the pandemic, with everything shut down, it's been our safe haven and a very welcome place to be "shut in." I look… See More
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Verified Resident 773893 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/31/2020
Demaria and Flo are two of the best property managers this place could have asked for. They are attentive, professional and will help resolve any issues in a timely manner. I would definitely recommend Ellison to friends. See More
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Ellison Manager
10/13/2020
Your recommendation means so much to us and we're proud to have earned it! Thank you for highlighting Demaria and Flo. We have a great team here and it's feedback like yours that motivate us to continue exceeding the expectations of our residents.
Resident • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/02/2020
We love our home but the noise is a constant distraction. It would honestly be perfect if it wasn't for the thin walls and floors. My husband and I may move if we decide to have a baby, I don't think it would be able to… See More
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Verified Resident 752788 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/17/2020
Absolutely at home already! Super wonderful staff, especially Demaria and Flo :) They were honest during the tour and open to all questions I had. Everything during move in went peachy keen and I am loving my new apartment so much! The amenities are terrific, with… See More
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Verified Resident 711667 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/30/2019
Great Location thats right next to Metra. Great Staff that have amazing professionalism. Great Amenities that make the place feel very modern with a leaning towards retro. Great Living Experience. Definitely makes you feel like youre at home. See More
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Ellison Manager
10/30/2019
Thank you for the positive feedback! We appreciate the wonderful review.- Ellison Team
Verified Resident 707218 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/16/2019
The entire staff are friendly and helpful. Always smiling!! Proud of their community, company and product. Fun community events and gorgeous property. Love the location to downtown, airport, shops and restaurants. See More
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Ellison Manager
10/30/2019
Thank you for the awesome review! We appreciate the feedback!- Ellison Team
•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Features & Amenities
Laundry
- In-Unit Washer/Dryer
Parking
- Attached Parking
- Controlled Access Garage
- Controlled Access Garage With Remotes
- Covered & Uncovered Bike Parking
- Covered Parking with Elevators
- Garage
- Garage And Storage
General
- Business Center
- Elevator
- Fitness Center
- High-Speed Internet
- On-Site Maintenance
- On-Site Management
- Pool
- Public Transportation
- Sundeck
Pets
- Cats Allowed
Fee: $300
Rent: $35
Pet Limit: 2 - Dogs Allowed
Fee: $300
Rent: $35
Restrictions: Breed restriction.
Pet Limit: 2
Leasing:
The newest apartment community to hit downtown Des Plaines.
Office Hours
- Sunday: 01:00 PM - 05:00 PM
- Monday - Friday: 09:00 AM - 06:00 PM
- Saturday: 10:00 AM - 05:00 PM
Questions & Answers
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Frequently Asked
What are noise levels like at Ellison?
The community is rated 4.2/5 stars, which is considered having extremely quiet noise levels on average.
The community is rated 4.2/5 stars, which is considered having extremely quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Ellison?
The community is rated 4.9/5 stars, signifying extreme satisfaction on average.
The community is rated 4.9/5 stars, signifying extreme satisfaction on average.
How safe is Ellison?
The community is rated 5/5 stars, which is considered being extremely safe on average.
The community is rated 5/5 stars, which is considered being extremely safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.9/5 stars, signifying extreme satisfaction on average.
The community is rated 4.9/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.9/5 stars, which is considered being extremely effective on average.
The community is rated 4.9/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 75% of their community reviews in the past year.
Managers have responded to 75% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 94.33 days to their community reviews in the past year.
Managers have replied within 94.33 days to their community reviews in the past year.
Who manages Ellison?
Berkshire Property Advisors, Inc.
Berkshire Property Advisors, Inc.
What is the pet policy at Ellison?
Cats Allowed
Fee: $300
Rent: $35
Pet Limit: 2
Dogs Allowed
Fee: $300
Rent: $35
Restrictions: Breed restriction.
Pet Limit: 2
Cats Allowed
Fee: $300
Rent: $35
Pet Limit: 2
Dogs Allowed
Fee: $300
Rent: $35
Restrictions: Breed restriction.
Pet Limit: 2
Ellison Gallery
Manager Uploaded Photos
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Ellison is an apartment in Des Plaines in zip code 60016. Nearby cities include Rosemont, Niles, Park Ridge, Mount Prospect, and Prospect Heights. 60018, 60714, 60018, 60056, and 60068 are nearby zip codes.
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