| Number of reviews in the past 365 days | 19 |
| Percentage of reviews responded to | 100% |
| Average time to respond to reviews | 22 days |
Watermark at The Grove
2511 Watermark Terrace, Elgin, IL 60124
2511 Watermark Terrace, Elgin, IL 60124
Floor Plans
- $1,910
- $1,568
- $2,808
CONTACT PROPERTY
Watermark at The Grove
2511 Watermark Terrace
Elgin, IL 60124
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (24 Reviews)
No reviews match your search.
sydneygatrost • Resident • 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/05/2021
I never give reviews, but I've gotta give some credit here. MaryPat made this whole process a million times easier for us not only leasing and moving in, but throughout the entire time we've been living here. She goes above and beyond at her job and… See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
01/10/2021
Sydneygatrost, We're happy to hear you had such a positive experience with our team! Thank you for taking the time to write such kind words about Mary Pat, it is our job to make sure the residents our happy and enjoy living In the community. Thank you for being apart of the Watermark Family Watermark Management Team
Verified Resident • vrp • 2020
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/27/2020
Since the day that we moved in with my girlfriend, we have been very happy with choosing Watermark. Weve had such a great experience and we love our living situation. Mostly because the apartments are super nice! See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
01/10/2021
Hi Verified Resident 840879, Thank you so much for your positive comments about Watermark at the Grove! We are happy to have you as a resident in our community. Thank you Watermark Management Team
Previous Review· 11/07/2020
Verified Resident • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/22/2020
I have had a great experience so far. The grounds are very well kept. The girls in the office are very helpful with everything that I need. I really like the fact that I was the first to live in it. It was nice and new.… See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
12/21/2020
Verified Resident 846100, we really appreciate your feedback! Thank you much for taking the time to let us know about what a great experience you have had so far here at Watermark at the Grove. We are always more than happy to assist you if anything else comes up. Take care and hope you have a great day! Your Team, Watermark at the Grove
Verified Resident 831051 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/11/2020
This is definitely one of the safest communities Ive lived in, and I would recommend it to families and individuals alike. I also appreciate the accessibility to nearby restaurants and stores. The staff have always been extremely helpful, considerate, and knowledgeable! See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
10/15/2020
Hi Verified Resident 831051, we are very happy to have provided you with such a positive experience! We hope you continue to enjoy calling Watermark at the Grove your place to call home! Thank you so much again for your feedback! We hope you have a great day! Your team, Watermark at the Grove
Verified Resident 822211 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/22/2020
The management team at Watermark at the Grove are customer focused and care about the happiness of the resident while being courteous, profession, with safety in mind. I recommend this property to friends when I know people are looking in the area. See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
10/20/2020
Verified Resident, We appreciate your positive review about your recent experience with us! We Hope to exceed your expectations as you continue to live here at Watermark at the Grove! We are always more than happy to assist you if anything else comes up. Take care! Thank you for your kind words and this wonderful review! Your team, Watermark at the Grove
Verified Resident 816966 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/13/2020
Very professional all employees at Watermark at the Grove, knowledgeable and helpful staff in our community. My appartment is in a perfect place, very accessible to my work, stores, gas station, etc... I really feel safety in our community. All the employees are EXCELENT, kind and… See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
09/22/2020
Hi Verified Resident 816966, we are very happy to have provided you with such a positive experience! We also are so glad that you are enjoying our convenient location and the location of your apartment home. Thank you for your kind words about our team and we look forward to having you here with us as a resident for many years to come! Your Team, Watermark at the Grove
Verified Resident 785469 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/09/2020
The apartments are new and beautiful. Everything is brand new so you really cant beat that. It is convenient for shopping and just everyday tasks. The location is great and you can barely hear any road noise (depending on the building you select). However, there are… See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
09/13/2020
Hello Verified Resident 785469, thank you; we appreciate your feedback and so glad you enjoy your new apartment home and the location! Thank you for sharing your thoughts and we want all of our residents to enjoy living here at our community. If you would like to reach out to me on any specifics I can reach out and see if any communication on my end could help resolve some of your concerns. I can be reached at [email protected] Please don't hesitate to reach out if there's anything additional we can do for you. Have a great rest of your day! Your Team, Watermark at the Grove
Verified Resident 768510 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/01/2020
The community is a great place. Very nice and clean. The apartments are brand new, they are modern spacious and very comfortable. They have great community Events. Covid really tore everything apart this year but they still did a great to keep the community clean and… See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
09/01/2020
Verified Resident 768510, we are so happy to read such a great review about Watermark at the Grove! Thank you for taking the time to share your experience and we hope to continue to offer such a wonderful community for you to enjoy as you continue to call us home! We are always more than happy to assist you if anything else comes up. Take care! Best wishes, Watermark at the Grove
Verified Resident 803238 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/13/2020
staff is friendly and tries to address any concerns/issues, the residents they have recently moved in on the other hand treat the property like a frat house it has made the luxury apartment i signed up for into a nightmare of a situation. See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
08/14/2020
Verified Resident 803238, First of all thank you for taking the time to let us know how we are doing, however we're disappointed to hear of some of your less than pleasing experiences. I would love to speak with you and see if we can address directly with some of your concerns/issues you referenced. Kind Regards, Watermark at the Grove Management (224) 535-9433 [email protected]
Verified Resident 793472 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/20/2020
Too many 20 year olds that dont have consideration for their neighbors. Lots of littering and late night partying. Wish I couldnt hear the upstairs neighbors as well and as often as I do. The staff are incredibly nice, friendly and professional. See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
07/21/2020
Verified Resident 793472, We really appreciate your feedback!We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave a great review. Please don't hesitate to contact the office with any issues that you have. Watermark at the Grove Management Team
Verified Resident 792122 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/16/2020
Great overall experience, clean, modern, and packed full of technology. I love the intercom system as well as the key system to unlock doors. Maintenance teams are quick and effective. Keeping things quiet and clean is a top priority. Leasing was easy due to online apps… See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
07/21/2020
Verified Resident 792122, We are so happy to read such a great review about Watermark at the Grove! We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave a great review. Watermark at the Grove Management Team
Verified Resident 789676 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/11/2020
all very well I like it a lot and I am happy. I love being able to call Watermark terrace home my family and I are very happy thank you........................................................ See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
07/21/2020
Hi Verified Resident 789676, We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave a great review. Watermark at the Grove Management Team
Verified Resident 779889 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/15/2020
The property manager has no effective way to deal with non-police related matters. Their response is to always call the police when a tenant has an issue. They do absolutely nothing to address problems here. See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
07/01/2020
Hello Verified Resident 779889, thank you; we appreciate your feedback! We truly do care about our community here at Watermark at the Grove and want to assure you that any issues that can be addressed we do our best to address internally first and foremost. If you would kindly like to schedule an appointment with me I would like the opportunity to address if you have any outstanding concerns. I can be reached at [email protected] Thank you, Watermark at the Grove.
Verified Resident 773679 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/30/2020
My experience was good , until some neighbors moved near me and complain about any and everything that dont fit there style . Once getting a complaint on my door for talking loud as if its not only you guys that pay rent here and should… See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
07/17/2020
Thank you again for taking the time to let us know how we did. We hope you have a great day! Watermark at the Grove
Verified Resident 766505 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/07/2020
I have loved my time here at Watermark at the grove, I have been here since the beginning of October and have had excellent maintenance service since then when necessary and the office staff have always been so helpful and kind to us. I would definitely… See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
06/05/2020
Verified Resident 766505, thank you so much for the positive review! We truly enjoy having the best residents around and hope you continue to enjoy your stay here at Watermark at the Grove! Your Team, Watermark at the Grove
mdeacon15 • Resident • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/23/2020
I was one of the first tenants about a year ago. Almost every amenity that is important to me is here for my son and I to enjoy and take advantage of. A lot of thought went into the complex design, the apartment layouts, and the… See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
07/17/2020
Mdeacon15, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Watermark at the Grove. Watermark at the Grove Management Team
Verified Resident 753215 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/17/2020
Clean , new and quite. Active staff always happy and friendly to help. Free coffee and gym open 24 hrs, its a nice place right live, I have negative comments at this point. I dont hear my neighbors unless they are out side the balcony, Again,… See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
07/17/2020
Verified Resident 753215, your wonderful feedback and rating mean a lot to us. Watermark at the Grove Management Team
Resident • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/22/2020
Living here gets better every month. The apartments have everything... a walking path, a gym, a dog park, a car wash, and the fact that it's walking distance from a Chipotle is a great bonus. Carlos from management is extremely helpful and always shows up on… See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
02/28/2020
Anonymous, We really appreciate your positive review! Thank you for taking the time to share your experiences with us. Customer satisfaction is a key part to our success, thank you for helping us grow. We love having you as a part of our Watermark Family. Watermark at the Grove
Resident • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/17/2020
Helpful staff looking to to make the move in process easy. New modern equipment in apartment and restricted access to building with butterfly system. When needed maintenance get it done whiteout an issue like they weren't there See More
Useful 0
Thanks for voting!
Report
Watermark at The Grove Manager
02/19/2020
Anonymous, Thank you for sharing your positive experience!We are very happy that we could help make this transition an easy one for you. the staff here at Watermark are always here to help with all our residents needs. Please feel free to reach out with anything you may need while your living here with us. I am glad we can have you as a member of the watermark Family.
adomingu • Resident • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/14/2019
Is safety , is segur , is clean , good location for everything, hit way, work , neighborhoods , restaurants and other location and places what we used every day; also very clean around the all complex o building . See More
Useful 0
Thanks for voting!
Report
•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Features & Amenities
Laundry
- Laundry in Units
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Floor Plans & Pricing
Studio, 1 Bathroom
- PricePrice
$1,910
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
Studio
1 Bedrooms, 1 Bathroom
- PricePrice
$1,568
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
1 Bedroom
2 Bedrooms, 2 Bathrooms
- PricePrice
$2,808
- SQ. FT.
N/A
- AvailableAvail.
N/A
- Model
2 Bedrooms
Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.
Leasing:
Questions & Answers
There are no questions yet for this property!
Be the first to ask.
Your question has been submitted!
Please allow up to 24 hours for your answer to be visible to the public.
·
Type your answer:
Your answer has been submitted!
Please allow up to 24 hours for your answer to be visible to the public. Type your answer:
Your answer has been submitted!
Please allow up to 24 hours for your answer to be visible to the public. · Just Now
Frequently Asked
What are noise levels like at Watermark at The Grove?
The community is rated 4.3/5 stars, which is considered having extremely quiet noise levels on average.
The community is rated 4.3/5 stars, which is considered having extremely quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Watermark at The Grove?
The community is rated 4.7/5 stars, signifying extreme satisfaction on average.
The community is rated 4.7/5 stars, signifying extreme satisfaction on average.
How safe is Watermark at The Grove?
The community is rated 4.8/5 stars, which is considered being extremely safe on average.
The community is rated 4.8/5 stars, which is considered being extremely safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.7/5 stars, which is considered being extremely effective on average.
The community is rated 4.7/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.
Managers have responded to 100% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 22 days to their community reviews in the past year.
Managers have replied within 22 days to their community reviews in the past year.
Who manages Watermark at The Grove?
Greystar
Greystar
What is the pet policy at Watermark at The Grove?
No pet policy available
No pet policy available
What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 2 Baths
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 2 Baths
Similar Properties
Springs at Canterfield
West Dundee, IL
Blackhawk Apartments
Elgin, IL
The Villages at Canterfield
West Dundee, IL
Springs at South Elgin
South Elgin, IL
Watermark at The Grove is an apartment in Elgin in zip code 60124. This community has a Studio - 2 bedroom, 1 - 2 bathroom, and is for rent for $1,568 - $2,808. Nearby cities include South Elgin, West Dundee, Dundee, Carpentersville, and Bartlett. 60120, 60123, 60177, 60118, and 60118 are nearby zip codes.
