Number of reviews in the past 365 days | 19 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 22 days |
Watermark at The Grove
2511 Watermark Terrace
Elgin, IL 60124
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 19 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 22 days |
Sydneygatrost, We're happy to hear you had such a positive experience with our team! Thank you for taking the time to write such kind words about Mary Pat, it is our job to make sure the residents our happy and enjoy living In the community. Thank you for being apart of the Watermark Family Watermark Management Team
Hi Verified Resident 840879, Thank you so much for your positive comments about Watermark at the Grove! We are happy to have you as a resident in our community. Thank you Watermark Management Team
Verified Resident 846100, we really appreciate your feedback! Thank you much for taking the time to let us know about what a great experience you have had so far here at Watermark at the Grove. We are always more than happy to assist you if anything else comes up. Take care and hope you have a great day! Your Team, Watermark at the Grove
Hi Verified Resident 831051, we are very happy to have provided you with such a positive experience! We hope you continue to enjoy calling Watermark at the Grove your place to call home! Thank you so much again for your feedback! We hope you have a great day! Your team, Watermark at the Grove
Verified Resident, We appreciate your positive review about your recent experience with us! We Hope to exceed your expectations as you continue to live here at Watermark at the Grove! We are always more than happy to assist you if anything else comes up. Take care! Thank you for your kind words and this wonderful review! Your team, Watermark at the Grove
Hi Verified Resident 816966, we are very happy to have provided you with such a positive experience! We also are so glad that you are enjoying our convenient location and the location of your apartment home. Thank you for your kind words about our team and we look forward to having you here with us as a resident for many years to come! Your Team, Watermark at the Grove
Hello Verified Resident 785469, thank you; we appreciate your feedback and so glad you enjoy your new apartment home and the location! Thank you for sharing your thoughts and we want all of our residents to enjoy living here at our community. If you would like to reach out to me on any specifics I can reach out and see if any communication on my end could help resolve some of your concerns. I can be reached at [email protected] Please don't hesitate to reach out if there's anything additional we can do for you. Have a great rest of your day! Your Team, Watermark at the Grove
Verified Resident 768510, we are so happy to read such a great review about Watermark at the Grove! Thank you for taking the time to share your experience and we hope to continue to offer such a wonderful community for you to enjoy as you continue to call us home! We are always more than happy to assist you if anything else comes up. Take care! Best wishes, Watermark at the Grove
Verified Resident 803238, First of all thank you for taking the time to let us know how we are doing, however we're disappointed to hear of some of your less than pleasing experiences. I would love to speak with you and see if we can address directly with some of your concerns/issues you referenced. Kind Regards, Watermark at the Grove Management (224) 535-9433 [email protected]
Verified Resident 793472, We really appreciate your feedback!We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave a great review. Please don't hesitate to contact the office with any issues that you have. Watermark at the Grove Management Team
Verified Resident 792122, We are so happy to read such a great review about Watermark at the Grove! We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave a great review. Watermark at the Grove Management Team
Hi Verified Resident 789676, We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave a great review. Watermark at the Grove Management Team
Hello Verified Resident 779889, thank you; we appreciate your feedback! We truly do care about our community here at Watermark at the Grove and want to assure you that any issues that can be addressed we do our best to address internally first and foremost. If you would kindly like to schedule an appointment with me I would like the opportunity to address if you have any outstanding concerns. I can be reached at [email protected] Thank you, Watermark at the Grove.
Thank you again for taking the time to let us know how we did. We hope you have a great day! Watermark at the Grove
Verified Resident 766505, thank you so much for the positive review! We truly enjoy having the best residents around and hope you continue to enjoy your stay here at Watermark at the Grove! Your Team, Watermark at the Grove
Mdeacon15, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Watermark at the Grove. Watermark at the Grove Management Team
Verified Resident 753215, your wonderful feedback and rating mean a lot to us. Watermark at the Grove Management Team
Anonymous, We really appreciate your positive review! Thank you for taking the time to share your experiences with us. Customer satisfaction is a key part to our success, thank you for helping us grow. We love having you as a part of our Watermark Family. Watermark at the Grove
Anonymous, Thank you for sharing your positive experience!We are very happy that we could help make this transition an easy one for you. the staff here at Watermark are always here to help with all our residents needs. Please feel free to reach out with anything you may need while your living here with us. I am glad we can have you as a member of the watermark Family.
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
$1,910
N/A
N/A
Studio
$1,568
N/A
N/A
1 Bedroom
$2,808
N/A
N/A
2 Bedrooms
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Watermark at The Grove