It's really frustrating to read these negative reviews. I have lived here for 2 years, and no major problems. Yeah, you hear your neighbors from time to time. Sure, you have to wait a day or two or even a week if it's not urgent for repairs. But guess what... you live in an apartment. NOT A HOUSE! True, the girl in the office is a ------- and doesn't know how to do much, especially drive. Welcome to Chicago. As fow towing, that sucks. But you knew about it when you moved in. I know a woman who has lived here for 10 years, and she said it has always been the same. I was informed of the policies before I signed. If you have such a problem, get your act together and buy a house!