Ellyn Crossing Apartments
#11,517 #2 #148

What is epIQ?

Ellyn Crossing Apartments

440 Gregory Avenue, Glendale Heights, IL 60139
(177 Reviews & Surveys)
$1,199 - $1,499/mo

Floor Plans & Pricing

1 Bedroom

Addison

1 Bed, 1 Bath | 579 sq. ft.

$1,199 - $1,290

6 Available Units

See Floor Plan Details

2 Bedrooms

Belmont

2 Beds, 1 Bath | 681 sq. ft.

$1,495 - $1,499

4 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

B

Review Ratings

Noise

2.7

Grounds

2.0

Safety

4.3

Office Staff

2.3

Maintenance

3.7

Neighborhood

3.7

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

3

Manager’s Review Engagement

B

Percentage of reviews responded to

66.67%

Manager’s Review Reply Time

C+

Average time to respond to reviews

32.67 days

View Community Timeline
View Community Timeline

Ellyn Crossing Apartments Reviews

(135)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2020 - 2021

7/1/2021

We have been having some drain issues and submitted a maintenance request. Ricki came by within a day and fixed our sink within an hour. Excellent, prompt service is something I have the pleasure of expecting while living here. Thanks Ricki

    Manager

    7/8/2021

    Ellyn Crossing Apartments
    Dear Resident, Thank you so much for taking the time to submit a stellar review of Rickey's service. Rickey along with the rest of your maintenance team truly strive to provide the best possible service to each of our residents! Thank you again for the wonderful review and we look forward to serving you for many more wonderful years to come! Ellyn Crossing Management
    Review Author Icon

    Resident 922805

    Verified Resident 2020 - 2021

    7/1/2021

    I chose Ellyn Crossing because it was warm, inviting, diverse, beautiful, clean & quiet. Lots of that has changed as newer residents have no respect for our beautiful grounds by LITTERING all over the place, BLASTING their music as the drive through, park or hang… See More>
      Manager

      7/8/2021

      Ellyn Crossing Apartments
      Dear Resident, Your review truly gives mixed feelings. While we love to hear how much you enjoy your home and the community. It truly is disheartening to learn of your concerns. We would like to learn more of your concerns and how we can work together to help resolve them. Please contact the management office at your earliest convenience at: ellyncrossing@greystar.com or by phone at: 630-387-7400. We look forward to speaking with you soon, Ellyn Crossing Management
      Review Author Icon

      Resident 922793

      Verified Resident 2017 - 2021

      7/1/2021

      The property is not kept up to standard by tenants. Parking is always a problem. There is a lot of work that needs to be done. The rent is continuously being raised without any insentives to stay. I have been contacted by management in regards… See More>
        Manager

        7/8/2021

        Ellyn Crossing Apartments
        Dear Resident, Thank you for your candid review. As you may have noticed there is a lot of wonderful upgrades, renovations and improvements happening in the community as we speak. Please monitor your emails and the resident portal for continuous, up to date information. As a newer management company, we are proud to say that even through last year presented it's immense challenges, we have been able to steadily keep the improvements rolling! We appreciate your loyalty to Ellyn Crossing and your patience while we work on all of these wonderful upgrades and renovations! Ellyn Crossing Management
        Review Author Icon

        Resident 920596

        Verified Resident 2019 - 2021

        6/24/2021

        My overall experience is okay. Could use better security around the apartment especially around the laundry room. I feel noise level doesnt really get resolved. I dont plan on recommending these apartments to anyone if this doesnt get solved.

          Manager

          6/26/2021

          Ellyn Crossing Apartments
          Dear Reviewer, Thank you for taking the time to submit a review. Your concerns are extremely important to us and we appreciate your suggestion. We would like to learn more of your concerns and experiences, please contact the management office as soon as possible so that we may work together to find a resolution. We look forward to hearing from you soon, Ellyn Crossing Management
          Review Author Icon

          Resident 919424

          Verified Resident 2018 - 2021

          6/21/2021

          No comment no comment no comment no comment no comment no comments no comment no comment no comments no comments no comment no comments no comment no comment no comments no comment no comments no comment

            Manager

            6/26/2021

            Ellyn Crossing Apartments
            Dear Resident, Thank you for the stellar review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Ellyn Crossing Management

            Updated Review

            Review Author Icon

            Resident 827497

            Verified Resident 2019 - 2021

            6/21/2021

            Don't address concerns and some of your staff are rude, I'm sick of calling the office with the things that are going on and being told to call security, no I pay you my rent, I think management needs to be more productive

              Manager

              6/26/2021

              Ellyn Crossing Apartments
              Dear Reviewer, It's upsetting to hear that you did not receive the top-notch service we strive to provide. We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to delve deeper into your concerns and invite you to please contact the management office to discuss a way to resolve your concerns. Please contact us by phone at: 630-387-7400 or by email at : ellyncrossing@greystar.com We look forward to hearing from you soon, Ellyn Crossing Management
              Review Author Icon

              anonymous

              Resident 2020 - 2021

              6/16/2021

              My wife ended up losing the key to our front door it's a $25 fee not too bad they gave me the key the key didn't work because my lock was faulty Ricky from the maintenance team immediately came down and changed out the lock… See More>
                Manager

                6/22/2021

                Ellyn Crossing Apartments
                Dear Resident, Thank you for taking the time to submit your review. We are so happy to hear that we were able to help resolve the issue with your keys. Rickey along with the entire team here at Ellyn Crossing, truly strive to provide the best service possible to each and every one of our residents and prospects. Thank you again for your great review and we look forward to serving you for many more happy years to come! Ellyn Crossing Management
                Review Author Icon

                Resident 917172

                Verified Resident 2019 - 2021

                6/15/2021

                My experience started good but has changed as time goes by. The issues I would complain about are the laundry room and increased crime rate. Also, a mistake was made on my lease renewal last year, but I didnt catch it and management didnt accept… See More>
                  Manager

                  6/18/2021

                  Ellyn Crossing Apartments
                  Dear Resident, Your satisfaction is our top priority. We appreciate you taking the time to leave us this feedback. We would appreciate the opportunity to turn that 3.5 star into a 5. As you've probably already noticed, there are a lot of wonderful upgrades and renovations occurring in and around the community. As a newer management company it is our goal to bring you as many new wonderful experiences as possible. 2021 is just getting started! If you would like to further discuss the concerns revolving around your renewal, please feel free to contact us at: ellyncrossing@greystar.com or phone us at: 630-374-7400. Thank you for renewing with us and we look forward to serving you for many more happy years to come. Ellyn Crossing Management
                  Review Author Icon

                  Resident 914108

                  Verified Resident 2019 - 2021

                  6/9/2021

                  My experience could be alot better than it is currently. taking away balcony has made it alot worst but ill just hang on the front area. carpets are a big problem of mines and washer and dryers are also broken.

                    Manager

                    6/10/2021

                    Ellyn Crossing Apartments
                    Dear Reviewer, Thank you for leaving us a review. We are sorry to hear of your discontent with some of the aspects of the community at this time. We appreciate your patience and understanding as renovations and upgrades are never easy, however, we are working as quickly and diligently as possible so as to minimize the inconvenience. Please monitor your resident portal and your emails for updates on many of the wonderful projects taking place in the community! Ellyn Crossing Management
                    Review Author Icon

                    Resident 913656

                    Verified Resident 2017 - 2021

                    6/8/2021

                    So fore it has been pleasant, but it has change over the years. Some people that coming in to the community just dont care. But I gust that very where now. But the apartments are too small for the money.

                      Manager

                      6/8/2021

                      Ellyn Crossing Apartments
                      Dear Reviewer, Thanks for taking the time to leave a review. Your satisfaction is our top priority and would like to discuss the ways we can improve. Please contact the office to further discuss how we can make help to make your Ellyn Crossing experience even better! Ellyn Crossing
                      Review Author Icon

                      Resident 913586

                      Verified Resident 2019 - 2021

                      6/8/2021

                      Overall love where I am at...but the parking lots...and the outside lighting is horrible...and really hoping our balconies will back on soon. The time frames for the pool and workout room are not good for those who work 9 to 5

                        Manager

                        6/8/2021

                        Ellyn Crossing Apartments
                        Dear Resident, We are so happy to hear that you are loving your home! Regarding the parking lots and the outside lighting, please hang in there with us as we are working on a lot of improvements that are soon to be seen around the community. Regarding the pool and work out room hours, those will be revealed soon. Following the opening guidelines, the pool hours will be announced through the resident portal and email. Please continue to monitor both as wonderful news is coming your way! Your friendly team at Ellyn Crossing
                        Review Author Icon

                        Resident 911810

                        Verified Resident 2021

                        6/4/2021

                        I have always wanted to move into the Ellyn Crossing apartments, and now that I am Here I love everything from start to now Ms.Arielle Uray was very helpful and still is so very helpful. Everyone here from staffing and tenants are super helpful and… See More>
                          Manager

                          6/5/2021

                          Ellyn Crossing Apartments
                          Dear Resident, Thank you so much for taking the time to submit a wonderfully stellar review of your new home and Arielle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Your Friendly Staff at Ellyn Crossing

                          Updated Review

                          Review Author Icon

                          Resident 789373

                          Verified Resident 2020 - 2021

                          5/31/2021

                          The experience has been good for the most part. Some issues here and there. Some important communications are vague. Over all its been fine. Management needs some better process with certain items which affect the living situation.

                            Manager

                            6/1/2021

                            Ellyn Crossing Apartments
                            Dear Reviewer, Thank you for taking the time to submit a review. We are happy to hear that you are pleased with the service you are receiving as we strive for excellence in customer service. You mention that we need to better our process with certain items, we would like to learn more on how we can improve. Please contact our office directly with your suggestions as they truly are valuable to us. Please contact us at : ellyncrossing@ greystar.com or by phone at 630-387-7400. We look forward to hearing from you soon, Ellyn Crossing Management

                            Updated Review

                            Review Author Icon

                            Resident 816974

                            Verified Resident 2015 - 2021

                            5/27/2021

                            ...........................................................

                              Manager

                              5/28/2021

                              Ellyn Crossing Apartments
                              Dear Reviewer, Thank you; we appreciate your feedback! Reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Ellyn Crossing
                              Review Author Icon

                              Resident 906683

                              Verified Resident 2020 - 2021

                              5/21/2021

                              I rated the complex as a 1 because I have not stayed in an apartment in over 20 years so I have nothing really to compare it to. I didn't think it would be fair to compare it to something that happened so long ago.

                                Manager

                                5/25/2021

                                Ellyn Crossing Apartments
                                Dear Resident, Thank you for taking the time to write a review. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ellyn Crossing! Thank you, and have a fantastic day! Your Friendly Team at Ellyn Crossing

                                Updated Review

                                Review Author Icon

                                Resident 808436

                                Verified Resident 2018 - 2021

                                5/19/2021

                                Excellent community. But our neighbors above us walk a lot and it disturbs us. Otherwise overall great. Management is excellent they respond to your questions right away. Overall the community is been very friendly.

                                  Manager

                                  5/21/2021

                                  Ellyn Crossing Apartments
                                  Dear Resident, Thank you so much for your excellent review of your community! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Ellyn Crossing. If you ever need, please feel free to give us a call or stop by. Have an awesome day! Your Friendly Staff at Ellyn Crossing
                                  Review Author Icon

                                  Resident 904446

                                  Verified Resident 2021

                                  5/16/2021

                                  When I was first moving in the lock was upside down. The next day the A/C stopped working, but maintenance came ASAP to replace it. The next week started noticing the carpet was completely dirty. Took a week for it to be cleaned.

                                    Manager

                                    5/17/2021

                                    Ellyn Crossing Apartments
                                    Dear Resident, Welcome Home! Thank you so much for taking the time to write a review. All of your concerns mentioned have been noted and we will be looking into each to determine how we can improve. Please know that we are here to help should you need assistance in the future, please do not hesitate to reach out to us directly at: ellyncrossing@greystar.com or by phone at: 630-387-7400. Ellyn Crossing Management
                                    Review Author Icon

                                    Resident 903556

                                    Verified Resident 2012 - 2021

                                    5/13/2021

                                    Bad..ive seen 3 body bags with my 11 year old..almost been killed twice..attacked 4 times been robbed once and 2 bikes stolen!! Almost kicked out for raising my voice outside the office....apartment is filled with smoke everyday...

                                      Manager

                                      5/17/2021

                                      Ellyn Crossing Apartments
                                      Dear Reviewer, We are so sorry to learn of your dissatisfaction with the community. Please contact the management office directly to discuss your concerns. We take each concern very seriously and would like to learn more about your experiences. We look forward to hearing from you soon, Ellyn Crossing Management
                                      Review Author Icon

                                      Resident 901636

                                      Verified Resident 2021

                                      5/9/2021

                                      It was really easy to apply, I know there's an application fee but it was taken out of my first month's rent which was good. So far I have no complaints. It's easy to get into my apartment. Parking is really good.

                                        Manager

                                        5/10/2021

                                        Ellyn Crossing Apartments
                                        Dear Resident, Welcome Home! Thank you for your wonderful review of your move in experience and your new community. Please let us know if there is anything else we can do for you; we are more than happy to assist! Your Friendly Staff at Ellyn Crossing
                                        Review Author Icon

                                        Resident 900082

                                        Verified Resident 2019 - 2021

                                        5/4/2021

                                        The best place for singles. Everything is good and accessible from here ***************************(**(*****(((**********************************((********(((***(**((((((****((((((((((((((((((((((((((

                                          Manager

                                          5/5/2021

                                          Ellyn Crossing Apartments
                                          Dear Resident, We are very happy we could provide you with a positive experience and that we were able to go above and beyond your expectations! Your Friendly Staff at Ellyn Crossing Apartments
                                          Review Author Icon

                                          anonymous

                                          Resident 2020 - 2021

                                          4/30/2021

                                          Leo came to check my power since it went out 4/30/21 @ midnigh. Very professional and assisted with teaching how to clean A/C and realigned my window since it was off track. Leo was awesome. Give him 5 stars

                                            Manager

                                            5/4/2021

                                            Ellyn Crossing Apartments
                                            Dear Resident, Your review is a wonderful testament to the commitment the Ellyn Crossing Staff has to our residents. The Greystar belief of striving to provide the best possible service to our residents is a continuous effort and we are happy to hear that we are meeting your expectations. Thank you for taking the time to write your review as I'm sure your words will be very encouraging to Leo and the Maintenance Team. Ellyn Crossing Management
                                            Review Author Icon

                                            Resident 898381

                                            Verified Resident 2020 - 2021

                                            4/29/2021

                                            Nick with maintenance is awesome! My maintenance concerns have been addressed and repaired in one visit. He even took care of a minor issue that I had with a broken blind. He was extremely professional and kind.

                                              Manager

                                              4/29/2021

                                              Ellyn Crossing Apartments
                                              Dear Resident, Thank you for your fabulous review! Nick along with your entire maintenance team here at Ellyn Crossing truly strive to provide the best service possible to our residents. Your kind review will be passed to the entire team! We look forward to serving you for many more happy years to come! Your Friendly Staff at Ellyn Crossing Apartments
                                              Review Author Icon

                                              Resident 897656

                                              Verified Resident 2021

                                              4/27/2021

                                              The apartments are affordable and a good place for someone looking for a younger community. The buildings themselves are outdated, however the actual apartment is quaint and renovated. Move in was relatively easy.

                                                Manager

                                                4/27/2021

                                                Ellyn Crossing Apartments
                                                Dear Resident, Thank you so much for taking the time to submit a review! We truly appreciate your feedback and would like you to know that there are many wonderful upgrades coming in the very near future! We look forward to serving you for many more happy years to come! Your Friendly Team at Ellyn Crossing
                                                Review Author Icon

                                                Resident 896907

                                                Verified Resident 2021

                                                4/25/2021

                                                I like it some nice people some nice locations it's easy for me to go to work it's close by. Just wish other people could pick up there dog poop I'm tired of seeing it. I pick up after my self it's not that hard

                                                  Manager

                                                  4/28/2021

                                                  Ellyn Crossing Apartments
                                                  Dear Resident, Thank you for taking the time to leave your honest review. We are happy to hear that you are pleased with your community. We have worked to install many extra doggy stations around the community in order to provide our residents with a convenient way to dispose of pet waste. Hopefully, they will be getting noticed and well utilized. Thank you for being a loyal resident and we look forward to serving you for many more happy years to come! Ellyn Crossing Management
                                                  Review Author Icon

                                                  Resident 896318

                                                  Verified Resident 2019 - 2021

                                                  4/23/2021

                                                  The staff needs to show a bit more dedication. They are supposed to be there to help. In many occasions certain situations could of been avoided. Including getting over charged just because the staff does not comunicate amongs each other. Ellyn Crossing has changed so… See More>
                                                    Manager

                                                    4/23/2021

                                                    Ellyn Crossing Apartments
                                                    Hello, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding about your experience. Please reach out to us at (630) 387-7400 or by emailing ellyncrossingmgr@greystar.com at your earliest convenience and we will do our best to resolve this with you. Thank you, Ellyn Crossing Management

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Pets
                                                    • Dogs Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Animal type not listed Allowed
                                                    • Cats Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Air Conditioner and Heat
                                                    • BBQ and Picnic Areas
                                                    • Business Center
                                                    • Carpet
                                                    • Credit Building Program
                                                    • Dining Room
                                                    • DishWasher
                                                    • Fitness Center
                                                    • Full Bath
                                                    • Hard Wood-looking Floors
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Picnic Area
                                                    • Playground
                                                    • Pool
                                                    • Private Balcony/Patio
                                                    • Renovated
                                                    • Sundeck
                                                    Show Less
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                                                    Leasing

                                                    Welcome to Ellyn Crossing Apartments, located in the heart of Glendale Heights, Illinois. Our spacious one, two, and three-bedroom homes offer the perfect combination of comfort, community, and convenience. At Ellyn Crossing, we recognize the importance of personalized experiences. We host free monthly events and exclusive classes, thoughtfully customized to our community. We even offer free after-school programming to our youngest residents. Our pet-friendly homes are moments away from schools, shopping, dining, and entertainment options, ensuring everything you need is within reach. Don t miss out on making Ellyn Crossing your home and apply today!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Tuesday: 10:00 AM - 06:00 PM
                                                    • Wednesday: 11:00 AM - 06:00 PM
                                                    • Thursday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 177 number of votes by renters, Ellyn Crossing Apartments is currently rated 3.6 out of 5 stars.
                                                    Ellyn Crossing Apartments is rated 2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Ellyn Crossing Apartments is rated 3.7/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    Ellyn Crossing Apartments is rated 2.7/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Ellyn Crossing Apartments is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    Ellyn Crossing Apartments is rated 3.7/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Ellyn Crossing Apartments is rated 2.3/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 66.6667% of their community reviews in the past year.
                                                    Managers have replied within 32.67 days to their community reviews in the past year.
                                                    TI Communities
                                                    Dogs Allowed
                                                    Pet Limit: 2
                                                    Animal type not listed Allowed
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath

                                                    Contact Property

                                                    Ellyn Crossing Apartments

                                                    May 2024

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                                                    Ellyn Crossing Apartments is a 579 - 681 sq. ft. apartment in Glendale Heights in zip code 60139. This community has a 1 - 2 Beds, 1 Bath, and is for rent for $1,199 - $1,499. Nearby cities include Carol Stream, Bloomingdale, Addison, Wheaton, and Glen Ellyn.

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