This apartment just isnt the right fit for me and what I am I looking for. The parking lots are not that great, there arent any good amenities besides the pool. The police are always here for some reason. I have never seen an apartment that has so many issues with its residents. I also like that other apartments office staff and maintenance live in the complex building.
Manager
12/8/2020
Ellyn Crossing
Hello Verified Resident 786235, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!
Sincerely,
Ellyn Crossing Management
1 Previous Review
Previous Review
Resident 786235
Verified Resident • 2020
7/2/2020
The parking lot is full of pot holes that are ruining my car, but wont be fixed because the company owning the complex can afford to fix them.
The AC unit cools the whole apartment but the bedroom. Most apartments have the AC unit in the bedroom.
The online payment portal is never updated or accurate. I would think getting rent on time would be important to this ownership.
The baskets to throw pop bags in are never fully emptied and they smell horrible.
Manager
12/22/2020
Ellyn Crossing
Dear Resident,
We regret to hear that you are displeased with your recent experience with us.
Regarding the pot holes, I'm sure you have noticed that we were able to fill the holes as a temporary, immediate fix with plans for a more permanent solution in the New Year.
As a New Management Company, we are diligently working to expand our plans for renovations and upgrades, we truly appreciate your patience. In the short period of time that Greystar has had the pleasure of being your management company, we have been able to accomplish so much! I'm sure as you enjoy the grounds, all of the improvements will begin to be noticed. We are diligently working to make your community one that you will absolutely love!
To further discuss any of the issues you've mentioned here or anything further, please do not hesitate to reach out to the Management office at : 630-387-7400 or email us at: ellyncrossing@greystar.com.
Ellyn Crossing's Management Team