Review History for Verified Resident 827497

Ellyn Crossing Apartments


Updated Review

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Resident 827497

Verified Resident 2019 - 2021

6/21/2021

Don't address concerns and some of your staff are rude, I'm sick of calling the office with the things that are going on and being told to call security, no I pay you my rent, I think management needs to be more productive
    Manager

    6/26/2021

    Ellyn Crossing
    Dear Reviewer, It's upsetting to hear that you did not receive the top-notch service we strive to provide. We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to delve deeper into your concerns and invite you to please contact the management office to discuss a way to resolve your concerns. Please contact us by phone at: 630-387-7400 or by email at : ellyncrossing@greystar.com We look forward to hearing from you soon, Ellyn Crossing Management
    2 Previous Reviews

    Previous Review

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    Resident 827497

    Verified Resident 2019 - 2021

    3/12/2021

    Be more understanding and polite office staff, the staff needs to realize if the resident is contacting them their is something we need, don't be dismissive, rude or unconcerned. I know residents can be rude as well but 2 wrongs don't make a right.
      Manager

      3/15/2021

      Ellyn Crossing
      Dear Resident, We are sorry to hear of the experience you are describing. We would like to learn more details of your situation and interaction so that we can work to be sure that future interactions are pleasant and respectful. Please contact the management office at your earliest convenience to discuss your experience in detail. We look forward to hearing from you soon, Ellyn Crossing Management

      Previous Review

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      Resident 827497

      Verified Resident 2019 - 2020

      10/3/2020

      There's good and bad in the community, some of the neighbors do not care about the apartment complex they have misbehaved children causing problems, knocking on your door then running away, as soon as my child finishes school I will be moving
        Manager

        12/8/2020

        Ellyn Crossing
        We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (630) 387-7400. Sincerely, Ellyn Crossing Management

        Review 56 out of 135

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        Ellyn Crossing Apartments

        March 2024

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