Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 7 days |
Contact Property
The Mark Apartments
1245 Fordham Drive
Glendale Heights, IL 60139
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 7 days |
Thank you for your review. We hope you continue to value our amenities.
Thank you for connecting with us. While we strive to provide a positive living environment for all of our residents, it appears that we may not have succeeded in your case. We would like the opportunity to address your concerns, and we encourage you to contact us directly at [email protected]
We're delighted to see that you are happy with your choice to make our community your home! Thank you for your compliments for our team.
Thank you for the helpful feedback on our community. We are glad our team members and well-maintained setting have made your stay here so enjoyable! We will take your suggestions into account for future improvements.
We are happy to hear that our well-maintained apartment homes and team of professionals are a great fit for you. We are glad you are a part of our community. Thank you for the accolades!
We are thrilled to hear how much you are enjoying your clean and newly renovated apartment home! Thank you for giving us such enthusiastic feedback. As for your Wi-Fi availability, we would be happy to help you with any questions about this matter if you could reach out to us. Please email us at [email protected] at your convenience. We look forward to assisting you with this and any other concerns you may have to ensure you're getting the most out of your apartment home.
We appreciate your frank description of your experience so far. We're sorry to hear you haven't been able to access the gym and haven't had a pleasant experience with your neighbors. We'd like to assist you with both of these concerns so you can settle in and enjoy your home. Please reach out to us at [email protected] so we may elevate your experience.
We appreciate your kind words and positive acknowledgment of the team. Thank you for taking the time to share how happy you are with the community.
We're sorry to hear both about your ongoing concerns with smoking as well as your difficulties reaching us by email. Your comfort is important to us, so we want to make sure these matters are addressed as quickly and satisfactorily as possible. At your earliest convenience, would you please email us at [email protected]? Thank you in advance for your patience and cooperation.
Thank you for taking the time to leave us a review! We are always pleased to hear the feedback of a loyal resident. Rest assured, we do not tolerate discrimination of any kind in our community. Our policies and processes center on respect, diversity, and inclusion. We'd like to learn more about this matter so that we may address it in greater detail. We are also sorry to hear that you are less than pleased with the heating in your apartment home. We'd like to look into this matter quickly. This is your home, and your comfort is our top priority. Please reach out to our Cares Team at [email protected] at your convenience. Thank you again, and we look forward to hearing from you soon.
Thank you for your review. We hope you continue to enjoy your living experience with us.
Thank you for your review. We will use this feedback to help further fine tune our parking program.
We're pleased to know that you like your room and appreciate the quick, thorough work of our maintenance team. Thank you for your feedback desiring additional parking. We're sorry to hear that you were expecting different bathroom countertops. It seems there may have been miscommunication in this case. Please stop by the office or contact us at [email protected] if you would like to discuss this or any other concerns so we may address them. Our goal is for you to feel right at home here.
Thank you for writing. We are pleased to provide our residents with a top-tier living experience and your feedback validates our efforts. We are glad that you loving it here!
Thank you for your review and complimentary rating. It is our pleasure to provide you with all of the amenities you need. We have taken your feedback about parking back to the team for discussion. We appreciate you sharing. Please feel free to stop by the office if your concerns persist as time continues. Take care!
We are happy that you and your pup are enjoying our community and our convenient dog park! We hope that you get a chance to use our amenities soon. Thank you for leaving us a review.
We're pleased to hear that the convenience of our apartment's washer and dryers has been a great benefit to you. Our team is always looking for ways to make our residents feel at home. Thank you for your positive review.
Welcome to our community and thank you for taking the time to let us know how you are getting situated. We're glad to hear that Jernae and the rest of our team have made this transition easier for you. We appreciate your review and are glad you are here.
Thank you for your review. Please let us know if there is anything we may do to help welcome you to our community.
Thank you so much for letting us know what a great job our team has been doing at keeping you comfortable! We're really proud of the peaceful, well-maintained living environment we offer here, and we're passionate about making sure residents receive plenty of excellent service to complement it. We're so glad you chose our community for your home.
We love it when our residents recommend our community to everyone! We appreciate your thoughtful review and will be sure to let Tricia know she was helpful.
Thank you for the review! We are thrilled to hear that you are satisfied with our community.
Thank you for sharing your review with us. We love our furry friends, take pride in the upkeep of our community, and hold our team to high standards. It makes us happy to know that residents like yourself have taken notice. Thank you again.
Thank you for the review. Knowing that you've found a real home in our community is incredibly uplifting. We're so happy you chose to live with us.
Thank you for sharing these comments. Please let us know if there is anything we may do to better meet your housing needs.
It is wonderful to hear that you're enjoying our community and finding it quiet and clean! We hear your feedback regarding the hot tub and are sorry for any inconvenience. It is a relief to know that you're enjoying the other amenities. Please know that we are open to hearing your feedback at [email protected] anytime. Thank you!
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Now offering in-person, virtual & self-guided tours by appointment! To help stop the spread of COVID-19, face masks are required. Reach out to us today as helping you find the perfect home remains our priority!Welcome to The Mark, where we offer something for everyone! Our community is nestled right off of North Ave, which will give you easy access to I-355, Route 83, and the Metro Station. Not only does our community provide an easy commute but it allows our residents to relish in major shopping and dining experiences as we are 15 minutes away from Oak Brook, Naperville, Schaumburg and an hour train ride from downtown Chicago! Our residents enjoy an abundance of amenities such as a 24-hour fitness center that overlooks the Glendale Lakes Golf Course and a sparkling outdoor pool, sauna, and spa area. Our residents also love the oversized windows that provide plenty of natural light in every home, large walk-in closets, and gourmet kitchens featuring stainless steel appliances in select homes. Call today to plan your personalized visit and see why so many residents love calling our community home.
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Contact Property
The Mark Apartments
1245 Fordham Drive
Glendale Heights, IL 60139