Review History for 10tee

The Mark Apartments


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10tee

Resident 2019 - 2021

5/30/2021

I have lived in this apartment for almost two years. At first, it was okay. Minor situations like they did not have the correct paperwork I sent back in regards to all the issue with the apartment and damages. Going forward, everything was okay. the dog poop on the grounds has and continues to be an ongoing issue that is never resolve. The issues that really gets me are the filthy halls, lack of fixing issues in the apartment with maintenance, and constant smoking in the building. The halls have been dirty from the walls to the floor for month now. we have cleaning people who come yet they do not physically clean just vaccum. I have contacted maintenance about my carpet lifting to now the point we can feel the staples if we are not careful where we step. My thought is the carpet is old,but they do not want to replace with the possibility that they will keep my deposit for it later. The door to get in to the building does not close fully which means sometimes any one can get in. The smoking is so out of hand that i have to make sure to have a towel on the floor to try to keep the smell out and not have my son in the living room at all. It is so bad some nights (and days) that I have end up with a contact high just by working in my living room. I pay a lot to live here with just basic amenities (no elevator) yet I cannot enjoy my living room that I paid for. Like most complaints on here, the issue is you can never get ahold of anyone. I have called and sent emails yet the response is little to none. The only thing they are good at is sending out warning emails. That is it, they are good in send outing emails yet not actually putting action to it. We have several emails about picking up poop or no smoking in the building yet nothing is being done that we can see. I cannot wait until I can get out of here for my home is not peaceful. I will advised everyone to steer clear until they get their act together. They are nice to get you here yet what you actually get is totally different.
Manager

6/4/2021

The Mark Apartments
We are truly sorry to hear you feel this way. Our commitment to our residents is absolute, so we are reevaluating our performance as we speak to determine the best way to address your concerns and ensure exceptional service for all of our residents. At your earliest convenience, please email our Cares Team at feedback@trinity-pm.com so we may gather additional information as we prepare to take action. Thank you.

Review 15 out of 181

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The Mark Apartments

July 2024

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