Number of reviews in the past 365 days | 6 |
Percentage of reviews responded to | 66.67% |
Average time to respond to reviews | 122.33 days |
Contact Property
The Monroe Apartments
1400 N Oakmont Dr
Glendale Heights, IL 60139
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 6 |
Percentage of reviews responded to | 66.67% |
Average time to respond to reviews | 122.33 days |
Thank you for your review. We hope that we continue to meet your expectations.
Alexis, thank you for your honesty. We are always striving to provide the best possible service to our residents, especially during these tumultuous times. What you describe definitely sounds concerning, and we want to assure you that we will investigate thoroughly to determine what, if any, changes need to be made in order to support our community more effectively in the future. If you have any additional feedback to share, please don't hesitate to email us at [email protected]
Thank you for your review and complimentary rating. If there is anything we may do to enhance your time here, please let us know.
We sincerely appreciate your five-star review -- we would be absolutely thrilled to continue providing you with the same great service you've come to expect from us for many more years to come. Please enjoy our community and let us know if there's anything else we may do to assist you.
Thank your for your 5-star review. It reaffirms our commitment to providing our residents with excellence. Please let us know if there's anything we may do to assist you.
Welcome to the community! It's certainly lovely to hear how much you are enjoying our quiet community and our friendly atmosphere. Thank you for letting us know how smooth your move-in experience was as well. We hope you continue to feel at home here.
It's great to see your high rating for our welcoming, well-maintained community. We aim to keep you feeling comfortable and satisfied in your attractive home.
We always enjoy hearing that we helped to make a move-in "simple." If any of the small issues you found remain pending, please stop by the office to let us know so that we may resolve them. We want you to feel entirely settled and satisfied.
Thank you for your positive feedback as a new resident of our community. We're pleased to hear that your move-in went smoothly and that you have been enjoying our pet-friendly atmosphere and great amenities. If there is anything that we may do for you at this time, please don't hesitate to reach out to us in the office. We're glad you are here!
Thank you for choosing us as your new home! Our team works hard to make sure all our homes are move-in ready, and we are pleased this has been your experience. If you need anything at all as you get settled in, please don't hesitate to ask!
We have been happy to have you here for the past four years. It is nice to live close to where you work, and we are glad you have enjoyed that convenience. Thank you for the detailed review and the recommendations you have given our community. We greatly appreciate it.
We pride ourselves in providing our residents with a top-notch living experience. Your feedback validates our efforts. Thank you for leaving our community such a nice review.
Thank you for your review. Please let us know if there is anything we may do to further assist you.
Thank you very much for sharing about your experience. Our team is glad to know you enjoy the design of your home and our peaceful community.
Thank you for taking the time to share a positive rating and review with us! We are pleased to hear that your experience has been pleasant in our quiet and clean community. We are sorry, however, to learn that not all of our residents are cleaning up after their pets, as is our policy. Please reach out to us at [email protected] with more details so that we may find a resolution. Thank you again, and have a great day.
Thank you for the feedback. We strive to provide excellent service here at The Monroe Apartments.
It's a pleasure to see your 5-star review. Our team works daily to provide a first-rate living experience and superior service. We truly appreciate your recognition. Thank you so much!
Welcome to the community! We are happy to have your family here with us and love hearing when our residents feel taken care of. We have taken your feedback about the dog park and mud puddle to the team for internal discussion. Thank you for your feedback and review.
We're delighted to know that you're finding our community pleasant! We appreciate your feedback regarding our pricing and our response time. We strive to provide a stellar experience for a competitive price, and are sorry to learn we haven't met your expectations in that regard. We'd love to hear more details about how we could provide better service and lighting options if you are open to sharing with us at [email protected] Thank you for the review, and we hope to hear from you.
It is lovely to hear that you're enjoying our clean and comfortable community! We're also thrilled that our maintenance team has impressed you with their knowledge. As for parking, we are sorry to learn that you are not as satisfied as we would hope. Please reach out to us at [email protected] with more details so that we may assist you further. Thank you for the review.
Hello and thank you for your review. Welcome to the community! It is great to know that your move-in experience was seamless and you find our team friendly. We have taken your feedback on the move-in process back to the team for internal discussion. It is always helpful to receive this kind of feedback from residents who have just moved in. It helps us improve for the future. If there is anything more you would like to add, please feel free to stop by the office at any time.
Thank you for the outstanding review. It's incredible to hear you had a seamless move-in. We're pleased that our community has provided so much convenience to you. If there's anything more you'd like to share, please let us know.
Thank you for taking the time to share this feedback with us. Please let us know if there is anything else we can do to provide you with an exceptional community experience.
Thank you for your excellent feedback. It's great to hear you've been pleased with our helpful, responsive service and enjoy our lovely community amenities. We believe you'll enjoy the pool, volleyball court, and gym a lot! We value you as a part of our community and your input is very helpful.
Thank you for your encouraging feedback. Our team strives to deliver superior service, and it's wonderful to know you're satisfied. If you'd like to discuss your pest concerns with one of our team members, please feel free to stop by our office or email [email protected], so we may assist you further.
Thank you for your review! We are glad that you're pleased with the upkeep of our community and the efficiency of our team. We are sorry to hear about your car. We hear your suggestion about cameras. Ultimately, residents are responsible for their belongings and are encouraged to protect their property in the parking lots. If you see activity that concerns you, please don't hesitate to reach out to us at [email protected]
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Now offering in-person, virtual & self-guided tours by appointment! To help stop the spread of COVID-19, face masks are required. Reach out to us today as helping you find the perfect home remains our priority!Welcome to The Monroe, where we offer something for everyone! Our community is nestled right off of North Ave, providing easy access to I-355, Route 83, and the Metro Station. Not only does our community provide an easy commute but it allows our residents to relish in major shopping and dining experiences as we are only 15 minutes away from Oak Brook, Naperville, Schaumburg and an hour train ride from downtown Chicago! Our residents enjoy an abundance of amenities which include a 24-hour fitness center that overlooks the Glendale Lakes Golf Course and a sparkling outdoor pool, sauna, and spa area. Our residents also love the oversized windows that provide plenty of natural light in every home, large walk-in closets, and gourmet kitchens featuring stainless steel appliances in select homes. Call today to plan your personalized visit and see why so many residents love calling our community home.
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Contact Property
The Monroe Apartments
1400 N Oakmont Dr
Glendale Heights, IL 60139