This is the worst apartment complex I have ever lived in! The staff is not friendly and quite rude most of the time. Also, your water bill gets added to your rent every month. Suddenly when you move out your water bill doubles. Then when you question it, they explain it as if you are the idiot. And when it still doesn't make sense, they just keep saying the same thing. Save your money and do not move here! They do not pick up dog poop and when you question someone about it - they say, "its the resident's job". SO in the meantime, watch out for the landmines. My apartment flooded and I did not have one working number for maintenance even though I was calling the number that they said to call on their emails. Buildings only have a security buzzer on one side of the building, so if your parking lot is where people pull in - they have to walk all the way around to get to the buzzer unless you are paying attention to their arrival.
The Reserve at Hoffman Estates Apartments Manager07/27/2018
We are sincerely sorry that you have experienced a problem. We would love to schedule a meeting to document and address your issues and concerns. We look forward to hearing from you and working to resolve your issues. Your review is anonymous so we need you to contact us. Our office is open M-F from 9-6, our phone number is 847.490.8885, and you can contact the manager direct at [email protected]