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The Reserve at Hoffman Estates Apartments

875 Pacific Avenue

Hoffman Estates, IL 60169



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Resident 2018 - 2019 Not Recommended
Reviewed 02/27/2019
I do not recommend The Reserve. The Staff seems helpful but is quick to dismiss concerns in a condescending fashion. We experienced a significant amount of things break in our building not to mention their unwillingness to heat a main water pipe that contributed to many many apartments being flooded and unlivable for a number of days. Their response to the situation was pitiful. The maintence team worked hard when they showed up, but that was 8 days after our carpets were flooded and began to create mold. They did come when we alerted them of the issue only to suck up water and leave an industrial fan blowing, which we had to pay the electrical bill for. The entire situation was a nightmare. Management violated the lease by not responding to our constant influx of phone calls and emails to fix our unlivable home. They even began an eviction process and continued it until we kept our lease. Hopefully they have learned from the ordeal, but as far as a recommendation? I would have to say please look elsewhere.
The Reserve at Hoffman Estates Apartments Manager03/08/2019

We're sorry to hear that an otherwise pleasant stay in the community has been tarnished by some less than ideal customer service. We do our best to be prompt, personable, and, above all else, professional when assisting residents and apologize that this has not been reflected in your experience. We hope that in the future we will be able to treat you to the quality customer service you deserve and hopefully, improve your overall experience. Please, if you would like to discuss this feedback in further detail, do not hesitate to give us a call or stop by for a chat.

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