My husband, my daughter and I rented an apartments from Twin Oaks in Crest Hill from 2010-2011. We never had problems with the management, staff or maintenance. Our hallways were cleaned weekly, landscaping was well maintained. We called maintenance once because our air conditioner stopped working on one of the hottest days and they came out within the day to install a brand new air conditioner. We were pleasant to them and they treated us with respect. When you read some of the reviews you need to consider the source. These people rent apartments to people in Joliet - not the most pleasant people. There are rules to follow and if you don't want to follow them that is your own problem. Don't blame it on the people running the apartment complex just because you don't understand rules and common courtesy. I would definitely rent from them again if I needed to.