Thank you for taking the time to review our community. I am always sad to hear of someone's disappointment in our customer service. It is very important for our current, previous and future residents to receive excellent customer service always! I would really like to find out specifically where we did not meet your expectations. I cannot fix something if I do not know what the problem is. I would welcome the opportunity to discuss this personally. I can be reached at 630-964-6800. The manager at The Towers at Four Lakes.