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Cape Cod Village Apt

2010 W Jackson St

Morton, IL 61550

 
 
 
 
 
 

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Resident · 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/02/2018
We really had no issues (besides a carpet tear they refused to fix upon us moving in) until our last month here. Our lease was until July and we ended up moving out 2 months early due to AC issues. We had maintenance come and "fix" our leaking AC at the very least 5 different occasions. One of these occasions he took the whole thing apart and went home for the night leaving the apartment at almost 80 degrees. He did come back after we called the emergency line. There was also black mold/mildew (unsure which one, but it kept coming back so I'm assuming mold) in the closet where the AC was leaking. It was cleaned and sprayed several times, but kept coming back. Kathy and Melanie were great (office ladies)! However the owner refused to answer calls or voicemails from us and went through the office ladies instead. We ended paying for two months of rent that we didn't even live there, but it was better than dealing with maintenance issues every day. Again-office ladies were great! The view was awesome, the pool was nice, & the pet policy is very good. Could use better maintenance staff & a more tentative owner.
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Cape Cod Village Apt Manager

08/20/2018

I am so glad that you and your husband had a good experience while living at Cape Cod and am really sorry that your stay ended with a disappointment. The staff at Cape Cod strives to respond as promptly as possible to maintenance repairs and unfortunately the team isn't always able to find an immediate fix. Upon move-in you signed a lease through the end of July 2018 and then moved into your new home before your lease expired. We expect when a lease is signed that the length of the lease will be fulfilled and you did that. I hope that you will continue to remember your time at Cape Cod as a wonderful place to live and I thank you for choosing it for your home.

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