Resident · 2019
I am extremely disappointed with a very recent experience of mine which happened a week ago due. Due to my job change from Chicago to Atlanta, I gave vacation notice by breaking the lease (have about 6 months left still). As per policy, 2 months notice and 1 month rent should be given as additional cancellation fee. This cancellation fee should be given upfront while submitting notice. So during the process, I requested them to accept this 1 month rent (cancellation fee) by card or bank transfer or add to my resident account as I do not have a check leaf(book). They were very adamant and told it is their policy that they will only accept CHECK for cancellation fee. Hence running out of option, I gave my friend's check (BoFA) by transferring money to him(CHASE). Unfortunately the friend's acc (from which check was given) had insufficient balance which he forgot to notice. Due to this Bank charged Orion guys $75 check rejection fee when they try to deposit . This $75 , leasing firm has now charging to me as they had been charged by the bank. Now comes the wierd part, Now they have added this lease cancellation fee as well as additional $75 fee to my resident account and since I have set up auto pay, they have got these both amounts along with normal monthy rent as part of monthly auto pay. So IF THEY CAN DO LIKE THIS, THEY SIMPLY COULD HAVE DONE THE SAME DURING NOTICE SUBMISSION ITSELF. WHY ON EARTH THEY TOLD THAT THEY WILL ONLY ACCEPT CHECK AND NOT ANY OTHER FORM. Now I lost 75$ coz of all these crap process gaps which I cannot get back . On asking this twice, The property manager is ignoring the above straight forward question and does not have an answer.
Orion Parkview Manager
I am sorry you had this experience with former management. The new management has a resident portal in which you can make online payments towards these types of expenses. Thank you for providing your feedback.