epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.4
Safety	4.6
Office Staff	4.2
Maintenance	4.5
Neighborhood	4.4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	10

Manager's Review Engagement

Percentage of reviews responded to	80%

Manager's Review Reply Time

Average time to respond to reviews	17.1 days

Ratings & Reviews (187 Reviews)

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AVERAGE RATING

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Noise

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Office Staff

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Grand Reserve Manager

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• 2018 - 2020 Recommended

Updated 06/04/2020

Reviewed 06/04/2020

We have loved living here. Quality staff - everyone is super kind. We love the maintenance team - they are quick to respond and resolve issues. We love our neighbors. The apratments are very nice. We would highly recommend living here.

Grand Reserve Manager05/05/2020

The team at Grand Reserve truly appreciates your kind review and we are so happy to hear that you love your home and our community. We strive to provide the best service we can for our residents each and every day. Thank you again for choosing the Grand Reserve as your home. We look forward to assisting you with all of your apartment home needs in the future. Take care,

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Resident • 2018 - 2020 Not Recommended

Updated 05/29/2020

Reviewed 05/29/2020

They say they are a dog friendly community yet anytime you take your dog outside there's a complaint. It's too expensive for the -------- you got to put up with. Lots of old retired white people with time on their hands so they will report you… See More

Grand Reserve Manager01/01/2020

Thank you for taking the time to leave us your review. We do strive to ensure that all of our residents are happy with their home and our community. We are sorry to hear of your disappointment and welcome the opportunity to discuss your concerns further. Feel free to reach out to us if you would like to discuss your concerns further at, 331-814-2111.

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• 2020 Recommended

Updated 05/28/2020

Reviewed 05/28/2020

I love the friendly staff and valet trash service . Natasha was very helpful with assisting me during my move in process and Rhine doing the virtual tour . Im glad they even during this pandemic Grand Reserve was able to make it happen .

Grand Reserve Manager01/01/2020

Thank you so much for your kind review as it does mean a lot to us all. We are so happy to hear that we were able to assist you with all of your needs. We are very exited that you have chosen the Grand Reserve as your home and welcome you to our community! We look forward to assisting you with all of your apartment home needs in the future. Take care and stay well,

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• 2018 - 2020 Recommended

Updated 05/22/2020

Reviewed 05/22/2020

Living at Grand Reserve has me feeling very much at home going on for three (3) years now. It has very private deck layouts, each ground level porch is private, and they are great pet landlords as well! All to many apartment complexs have neighbors sharing… See More

Grand Reserve Manager25/25/2020

The team at Grand Reserve is so happy to hear that you love living at our community and that you love your home as well. We strive to provide above and beyond service to our residents. Thank you for leaving us such a nice review. We look forward to assisiting you with all of your home needs in the future.

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• 2019 - 2020 Recommended

Updated 05/21/2020

Reviewed 05/21/2020

I love this townhouse. It is spacious and clean. The office and grounds staff are professional and kind- also very helpful. The only downside is that the windows, while large, are quite drafty and so inefficient energy-wise. The grounds are nice but the grass is often… See More

Grand Reserve Manager25/25/2020

The team at Grand Reserve would like to thank you for positive review and we are very pleased to hear you love your home and the service which we provide. We look forward to assisting you with all of your home needs in the future. Thank you for choosing the Grand Reserve as your home.

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• 2018 - 2020 Recommended

Updated 05/17/2020

Reviewed 05/17/2020

It has been awesome. Always attentive and very professional. Our needs are alway attended to. We really enjoy the community here. We have plenty of living space. I so wish that if you are buying a house it would be easier to get out of the… See More

Grand Reserve Manager19/19/2020

We appreciate you bringing this experience to our attention. Congratulations on your new home purchase as we will be missing you. We are happy to hear that you enjoyed the service which we provided and you were happy with your home. If you would like to discuss your early lease termination further please feel free to contact our leasing office at 331-814-2111 as we would be very happy to discuss the lease termination agreement. Thank you again for choosing the Grand Reserve as your home.

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• 2016 - 2020 Recommended

Updated 05/14/2020

Reviewed 05/14/2020

It has been a pleasure living at the Grand Reserve community. The staff at the Leasing Office is awesome and doing a great job. The Apartments are great with various layouts to choose from, and the close proximity to shopping / downtown / parks / schools… See More

Grand Reserve Manager15/15/2020

The team at Grand Reserve would like to thank you for leaving us such a nice review. We are so happy to hear that you are happy living at our community and that you are enjoying your home. Thank you again for sharing. Take care and stay well,

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• 2018 - 2020 Recommended

Updated 05/14/2020

Reviewed 05/14/2020

Ive lived here for two years. I couldnt make a complaint if I tried. The people are so welcoming, the staff is excellent and friendly, the events are fun, the pool is soft salt water and has the most fun summers with the grills cabanas and… See More

Grand Reserve Manager15/15/2020

The team at Grand Reserve would like to thank you for your very kind words. We truly appreciate you taking the time to leave us such a nice review as it does mean a great deal to all of us. We take great pride in the service which we provide to our residents and work hard to ensure that all of our residents are proud to call this their home! Thank you again and stay well,

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Resident • 2017 - 2019 Recommended

Updated 04/06/2020

Reviewed 01/22/2018

I lived here for 2 years while I went to school in Lisle. The only complaint was the craftsmanship of the apartments. You can tell the renovations were budget friendly and handy work that was done was done fairly lazily. But other than that, the apartments… See More

Grand Reserve Manager23/23/2018

We would like to thank you for expressing your concerns related to your apartment home. We take great pride in the service and the quality of the home we provide to our residents. Our goal is to better our community with unit upgrades to flooring, counter-tops and appliances. It is unfortunate that we were unable to resolve all of your issues, however, our community does provide a bi-weekly pest control service on an as needed basis free. Please let us know if you would like this service as we would be more than happy to have this scheduled. We do our best to resolve all issues in a timely manner, however, there are some circumstances which the issue is out of our control. Please feel free to come in and speak with me at any time as my door is always open.

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Prospective Resident • Visited 2020 Recommended

Updated 03/05/2020

Reviewed 03/05/2020

Best management & personnel & such a beautiful environment & homes for families , absolutely loved it...The apartments are very clean and modern & very suitable for all types of people. It is Very pretty Landscapings & so quit& cozy to live out here...

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Resident • 2017 - 2019 Recommended

Updated 04/27/2019

Reviewed 04/27/2019

We love living here! The entire staff at GR are amazing, so welcoming and helpful. The grounds are fantastic. We love the pond, wildlife and quiet setting. Snow removal is also a plus with recent winters! We also really enjoy the common spaces, including the clubhouse,… See More

Grand Reserve Manager02/02/2019

The team at Grand Reserve would like to "thank you" for taking the time out of your busy schedule to write such a nice review. Your review meant so much to all of us. We work very hard to ensure all of our residents are happy and proud to call Grand Reserve their home. Thank you again for choosing the Grand Reserve as your home! We look forward to assisting you with your apartment home needs very soon.

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Resident • 2019 Recommended

Updated 03/20/2019

Reviewed 03/20/2019

5 starsThe staff is amazing! "These are great apartments in a great area. They are located within walking distance to grocery stores, restaurants, movie theaters as well as downtown Naperville. They are a bit older and that brings some issues, but the maintenance and office staff… See More

Grand Reserve Manager02/02/2019

Thank you so much for taking the time out of your busy day to write such a nice review. The team at Grand Reserve would like to thank you for your kind words as it does mean a lot to us all. We take great pride in the service which we provide to our residents and work very hard to ensure all of our residents are happy and proud to live at the Grand Reserve of Naperville. Thank you again for choosing the Grand Reserve as your home, we look forward to assisting you with all of your apartment home needs in the future.

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Resident • 2018 - 2019 Recommended

Updated 03/20/2019

Reviewed 03/20/2019

I've been living at The Grand Reserve of Naperville for almost a year now and I have nothing but great things to say about the property. It is clean, quiet and overall meets my demand of a rental property. What exceeds my expectations are the maintenance… See More

Grand Reserve Manager02/02/2019

Thank you so much for taking the time to write us such a nice review. We are so happy to hear that you are happy with your home and our community. We take great pride in the service which we provide our residents each and every day. Please let us know If there's anything further we can do for you, we are happy to help!

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Resident • 2016 - 2019 Recommended

Updated 03/20/2019

Reviewed 04/04/2018

I'm about to sign a lease for my fourth year at Grand Reserve of Naperville. Love this place! Nice apartment units with a community feel, very safe and clean neighborhood and AMAZING staff! Everyone from the office staff to the maintenance crew takes the time to… See More

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Resident • 2018 - 2019 Recommended

Updated 03/20/2019

Reviewed 03/20/2019

I was in the middle of moving, which had to be in the May Watts school district, when I first came into contact with the Grand Reserve. From top to bottom the staff made sure all of my questions were taken care of promptly. Located by… See More

Grand Reserve Manager02/02/2019

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Grand Reserve at Naperville Apartment Homes. If you have any further questions, please don't hesitate to reach out!

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Resident • 2018 Recommended

Updated 09/22/2018

Reviewed 01/04/2017

I lived at Grand Reserve for just over three years and can't say enough good things. The apartments were clean, quiet, and roomy. The maintenance staff couldn't have been better as well. This is the only apartment complex I ever lived at where the maintenance staff… See More

Grand Reserve Manager05/05/2017

The team at Grand Reserve would like to thank you for your kind words as it does mean a lot to all of us. We take great pride in the service which we provide to our residents and work very hard to ensure all of our residents are happy and proud to live at the Grand Reserve of Naperville. Both David and Randi also are so happy that you love your home. Thank you again and as always we look forward to assisting you with all of your apartment home needs in the near future.

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Drabend17 • Resident • 2018 Recommended

Updated 06/20/2018

Reviewed 06/20/2018

I lived at the Grand Reserve for four years and always could count on Brittney and Allison for everything! They are awesome, always professional, and helpful. They are truly the reason I always chose Grand reserve until I had to move out of town.

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Resident • 2016 - 2018 Recommended

Updated 06/14/2018

Reviewed 06/14/2018

I have lived in Grand Reserve for over a year now. The apartments are great, location is great, neighbors are awesome and pool is great. It is great that they have a secure package room so none of your packages are stolen. The two front desk… See More

Grand Reserve Manager14/14/2018

The team at Grand Reserve would like to thank you for your kind words as it does mean a lot to us all. We take great pride in the service which we provide to our residents and work very hard to ensure all of our residents are happy and proud to live at the Grand Reserve of Naperville. Thank you again for choosing the Grand Reserve as your home, we look forward to assisting you with all of your apartment home needs in the future.

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Melissa_C162 • Resident • 2017 - 2018 Not Recommended

Updated 03/03/2018

Reviewed 03/03/2018

Run, run, run. Seriously. First, you will think the apartments look nice on your tour. You walk through one and at a glance yes. Once you move in, you see how ------ everything actually is. From paint jobs, to holes in kitchen cabinets, to everything falling… See More

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ZafroHollywood • Resident • 2017 - 2018 Not Recommended

Updated 03/03/2018

Reviewed 03/03/2018

Where do I begin. If you’re looking to rent here, please do yourself a favor and don’t. The 5 star ratings are clearly posted by the staff because I heard them discussing posting more positive reviews while I was visiting the office and was utilizing the… See More

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Kiknafel22 • Prospective Resident • Visited 2017 Recommended

Updated 10/05/2017

Reviewed 10/05/2017

My boyfriend and I will be moving to the area, and have visited 10+ apartments in the Naperville/Aurora area before visiting Grand Reserve and I'm so glad our search ended us there (the best for last)! From the very first phone call with Brittany to the… See More

Grand Reserve Manager06/06/2017

Thank you so much for taking the time out of your busy day to write such a nice review about Brittany and Randi. The team at Grand Reserve loves going above and beyond in the service which we provide to our residents each and every day! We are all very excited you have chosen Grand Reserve as your new home and know that you will be extremely happy living here. We look forward to assisting you with all of your apartment home needs in the near future! Welcome Home to the Grand Reserve!

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Resident • 2015 - 2017 Not Recommended

Updated 10/03/2017

Reviewed 10/03/2017

Don't get me wrong, the apartments are decent. Kitchens are all small. The maintenance guys are all super nice but any and all maintenance requests must go through management, With that being said, the management staff is garbage. -------- is completely incompetent. If you must communicate… See More

Grand Reserve Manager04/04/2017

We think our maintenance guys are super nice too! Thank you for the compliment! I'm sorry you feel differently about our management team. We work very hard to provide all of our residents with the best customer service, and I'd like to reassure you we assess all accounts fairly and never charge any fees unless warranted per the lease agreement. It disappointments me to know you had a negative interaction with us and invite you discuss your concerns further with me. Please give me a call at (331) 814-2111 or feel free to stop by the office at your convenience.

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[email protected] • Resident • 2016 - 2017 Recommended

Updated 07/02/2017

Reviewed 07/02/2017

I'm a current resident here at the Grand Reserve. I just happen to come across these reviews, while paying my rent online, that people have written. Read all the negativity and its all a lie! Staff is remarkable I have never met such an amazing staff… See More

Grand Reserve Manager03/03/2017

The team at Grand Reserve would like to thank you for taking the time out of your busy schedule to write such a nice review. Your review meant so much to all of us. We work very hard to ensure all of our residents are happy and proud to call Grand Reserve their home. Thank you again for choosing the Grand Reserve as your home! We look forward to assisting you with your apartment home needs very soon.

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Resident • 2014 - 2017 Recommended

Updated 06/21/2017

Reviewed 06/21/2017

Hi, I live in The Grand Reserve apartments and I love it. Everyone is so kind and the neighborhood is great. We have a 24/7 open gym, game room, and pool. You can go swimming, barbecue, and more. The apartments are very nice as well. My… See More

Grand Reserve Manager22/22/2017

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Resident • 2016 - 2017 Recommended

Updated 06/20/2017

Reviewed 06/20/2017

Grand Reserve of Naperville is hands down the best apartment complex in the Naperville area. The complex is very well maintained by management as well as the people who live here. Management is beyond knowledgeable with information about rentals and understanding with issues of concern. The… See More

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Features & Amenities

Laundry

In-Unit Washer/Dryer

Parking

Garage

General

24-Hour Emergency Maintenance
Air Conditioner
Balcony or Patio
Billiards and Shuffle Board
Cabanas
Conference Room
Disposal
Dog Park
Eco-friendly Wood Flooring
Fireplace
Fitness Center
High End Appliances
Media Center
Nature Trail with Lake
On-Site Management
Outdoor Kitchen Area
Outdoor Patio with Fire Pit
Pampering Pet Spa
Pool
Pool Table
Premium Kitchen with Granite Countertop
Premium Lighting Package
Premium Upgraded Units Available
Private Entry
Vaulted Ceilings
Walk In Closets
WiFi Lounge

Pets

Dogs Allowed
Cats Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
$1,302 - $1,662
SQ. FT.
625
Available
Avail.
1 Units
Model
A1 One Bedroom One Bath

View Floor Plan

Price
$1,335 - $1,685
SQ. FT.
683
Available
Avail.
5 Units
Model
A2 One Bedroom One Bath

View Floor Plan

Price
$1,450 - $1,810
SQ. FT.
773
Available
Avail.
1 Units
Model
A4 One Bedroom One Bath

View Floor Plan

Price
$1,655 - $1,960
SQ. FT.
756
Available
Avail.
1 Units
Model
A3 One Bedroom One Bath

View Floor Plan

1 Bedrooms, 1.5 Bathrooms

Price
$1,600 - $2,085
SQ. FT.
980
Available
Avail.
3 Units
Model
A5 One Bedroom One and a Half Bath

View Floor Plan

Price
$1,605 - $2,110
SQ. FT.
995
Available
Avail.
2 Units
Model
A6 One Bedroom One and a Half Bath

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
N/A
SQ. FT.
1,090
Available
Avail.
N/A
Model
B1 Two Bedroom Two Bath

View Floor Plan

Price
N/A
SQ. FT.
1,134
Available
Avail.
N/A
Model
B3 Two Bedroom Two Bath

View Floor Plan

Price
$1,740 - $1,840
SQ. FT.
1,113
Available
Avail.
4 Units
Model
B2 Two Bedroom Two Bath

View Floor Plan

Price
$1,745 - $1,920
SQ. FT.
1,140
Available
Avail.
5 Units
Model
B4 Two Bedroom Two Bath

View Floor Plan

Price
$1,832 - $2,120
SQ. FT.
1,230
Available
Avail.
5 Units
Model
B5 Two Bedroom Two Bath

View Floor Plan

Price
$2,010 - $2,685
SQ. FT.
1,316
Available
Avail.
4 Units
Model
B6 Two Bedroom Two Bath

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Now offering virtual and self-guided tours by appointment only. Contact our office for more information and to schedule an appointment! When we set out to completely renovate Grand Reserve of Naperville, we channeled our unconventional roots to deliver a completely reimagined community with magnificent features and double-take-worthy finishes everywhere. The design is modern and elegant, with rich layers of textures and wood, with beautifully curated furnishings throughout. Our townhomes are equally as impressive with premium upgrades and plans that include lofts and two-story layouts.