Ratings & Prices for Grand Reserve, Naperville, IL

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.6
Safety	4.7
Office Staff	4.6
Maintenance	4.7
Neighborhood	4.7
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	22

Manager's Review Engagement

Percentage of reviews responded to	77.27%

Manager's Review Reply Time

Average time to respond to reviews	57.45 days

Ratings & Reviews (202 Reviews)

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Verified Resident • vrp • 2016 - 2021

03/04/2021

Great friendly and helpful management staff! A bit high noise from Ogden Rd. When some residents do not follow the rules of the community, management does little to enforce those. The buildings and property are pretty old and outdated, would need major overhaul. The appliances in… See More

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Grand Reserve Manager

03/04/2021

The team at Grand Reserve would like to thank you for taking the time to leave us such a nice review. We are so happy to hear that you enjoy living at Grand Reserve and the service which we provide. Please let us know if we can place a work order and take a look at your heater. Thank you again for making the Grand Reserve your home! We look forward to assisting you with all of your apartment home needs in the future. Take care,

Verified Resident • vrp • 2011 - 2020

01/14/2021

I have lived in the community since 2011 and overall, I have found it to be a great place to live with a terrific team of people! There are only a couple downs: 1 The water/garbage cost seems high for a person that lives in a… See More

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Grand Reserve Manager

01/14/2021

The team at Grand Reserve would like to thank you for your kind review. We take great pride in the service which we provide our residents and also your suggestions as well. We are always seeking ways to better our community. Thank you again for making the Grand Reserve your home! We look forward to assisting you with all of your apartment home needs in the future. Take care,

Verified Resident 859248 • vrp • 2017 - 2020

01/04/2021

I appreciated living in a community where neighbors are generally friendly and management staff cares about the well-being of residents and constantly are improving and maintaining a safe and beautiful community grounds

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Verified Resident 794088 • vrp • 2016 - 2020

11/13/2020

The Staff and Customer Service at Grande Reserve is always timely, courteous and professional. They go above and beyond to make sure things are taken care of properly. They keep the grounds free and clear of any type of debris, trash pick up daily between 5am… See More

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Grand Reserve Manager

11/14/2020

The Team at Grand Reserve would like to Thank You for your kind review and for taking the time to write it. We are so happy to hear that you love living at the Grand Reserve and are happy with the service which we provide. Thank you for making the Grand Reserve your home. We look forward to assisting you with all of your apartment home needs in the future. Take care,

Verified Resident 840101 • vrp • 2020

11/05/2020

I have had a good experience at Grand Reserve. Staff, including the engineers are very friendly and professional. Grounds are kept clean. Issues are usually resolved fairly quickly. I Enjoy living in this community.

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Grand Reserve Manager

11/09/2020

The team at Grand Reserve would like to thank you for taking the time to leave us such a kind review. We are so happy to hear that you love living at the Grand Reserve and the service which we provide. Thank you for making the Grand Reserve your home and we look forward to assisting you with your apartment home needs in the future. Take care,

Verified Resident 826684 • vrp • 2020

10/01/2020

Grand Reserve is the best apartment experience I have EVER had! True professionalism and true class from all the staff. I have had great experiences here at this community. All of the emendates are perfect for what I imagined them being, and everything here is top… See More

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Verified Resident 814751 • vrp • 2019 - 2020

09/09/2020

Grand Reserve is a comfortable place to live. However, I have noticed recently , ppl standing by my bedroom window talking loudly at 1-2am. Also, someone was playing loud music in their car as well. Please address this with residents. The walls are thin enough so… See More

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Grand Reserve Manager

09/09/2020

Thank you for taking the time to leave us such a kind review and also to address your concerns. If you could please reach out to the leasing office so that we may address your concerns and ensure they are taken care of. Thank you again for choosing the Grand Reserve as your home. Take care,

Verified Resident 804266 • vrp • 2018 - 2020

08/16/2020

My apartment was upgraded just before I moved in, it looks fresh and new. There are many different floor plans, so be sure to tour the exact floor plan you want. The community is friendly, there are many parks to walk to nearby, easy bike ride… See More

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Verified Resident 801722 • vrp • 2020

08/09/2020

The community here is friendly. It is quiet and the residents are very respectful of each other. I am glad to be a part of this community at Grand Reserve. I appreciate the friendliness and helpfulness of the staff. I look forward to my stay here… See More

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Grand Reserve Manager

11/29/2020

The team at Grand Reserve would like to thank you for your positive review. We are so happy to hear that you love your home and love living at our community. We look forward to assisting you with all of your apartment home needs. Thank you again for choosing the Grand Reserve!

Verified Resident 792912 • vrp • 2015 - 2020

07/18/2020

The team at Grand Reserve is spectacular! The maintenance crew has a level of excellence that cannot be compared. The office staff shows attention to detail that makes me feel as though I'm living in a resort. I'm so grateful to have found Grand Reserve. See More

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Verified Resident 791408 • vrp • 2019 - 2020

07/15/2020

The Grand Reserve has been nothing but a great place to live. It is clean and up to date. The pool/ grill is enjoyable and all the people I have met are very friendly. The dog park is nice as well. Highly recommend.

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Megan_F523 • Former Resident • 2017 - 2020

06/09/2020

I lived at Grand Reserve for about 4 years, in multiple units, and have recently moved out. I can't say a single bad thing about living there. The units felt like home, the staff and maintenance were amazing and the community was was well taken care… See More

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Grand Reserve Manager

06/10/2020

The Team at Grand Reserve would like to thank you for your kind review. It does mean a great deal to all of us. We have truly enjoyed having you as a resident for the last four years and will miss you. We are so happy to hear that you loved your home, our service and our community. Wishing you all the best in your future endeavors. Take care and stay well,

Verified Resident 776746 • vrp • 2019 - 2020

06/08/2020

Amazing never had a single complaint. I think the grand reserve just gets the basics right and thats key to any good community complex. Management is always attentive to any needs/concerns you have and is extremely flexible at catering to ones needs. Love it here

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Grand Reserve Manager

06/09/2020

The team at Grand Reserve would like to thank you for taking the time to leave us such a nice review. We are so happy to hear that you love your home and our community. We look forward to assisting you with all of your apartment home needs in the future. Thank you again for making the Grand Reserve your home! Take care,

Verified Resident 775528 • vrp • 2018 - 2020

06/04/2020

We have loved living here. Quality staff - everyone is super kind. We love the maintenance team - they are quick to respond and resolve issues. We love our neighbors. The apratments are very nice. We would highly recommend living here.

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Grand Reserve Manager

06/05/2020

The team at Grand Reserve truly appreciates your kind review and we are so happy to hear that you love your home and our community. We strive to provide the best service we can for our residents each and every day. Thank you again for choosing the Grand Reserve as your home. We look forward to assisting you with all of your apartment home needs in the future. Take care,

Resident • 2018 - 2020

05/29/2020

They say they are a dog friendly community yet anytime you take your dog outside there's a complaint. It's too expensive for the -------- you got to put up with. Lots of old retired white people with time on their hands so they will report you… See More

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Grand Reserve Manager

06/01/2020

Thank you for taking the time to leave us your review. We do strive to ensure that all of our residents are happy with their home and our community. We are sorry to hear of your disappointment and welcome the opportunity to discuss your concerns further. Feel free to reach out to us if you would like to discuss your concerns further at, 331-814-2111.

Verified Resident 773069 • vrp • 2020

05/28/2020

I love the friendly staff and valet trash service . Natasha was very helpful with assisting me during my move in process and Rhine doing the virtual tour . Im glad they even during this pandemic Grand Reserve was able to make it happen .

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Grand Reserve Manager

06/01/2020

Thank you so much for your kind review as it does mean a lot to us all. We are so happy to hear that we were able to assist you with all of your needs. We are very exited that you have chosen the Grand Reserve as your home and welcome you to our community! We look forward to assisting you with all of your apartment home needs in the future. Take care and stay well,

Verified Resident 771313 • vrp • 2018 - 2020

05/22/2020

Living at Grand Reserve has me feeling very much at home going on for three (3) years now. It has very private deck layouts, each ground level porch is private, and they are great pet landlords as well! All to many apartment complexs have neighbors sharing… See More

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Grand Reserve Manager

05/25/2020

The team at Grand Reserve is so happy to hear that you love living at our community and that you love your home as well. We strive to provide above and beyond service to our residents. Thank you for leaving us such a nice review. We look forward to assisiting you with all of your home needs in the future.

Verified Resident 770812 • vrp • 2019 - 2020

05/21/2020

I love this townhouse. It is spacious and clean. The office and grounds staff are professional and kind- also very helpful. The only downside is that the windows, while large, are quite drafty and so inefficient energy-wise. The grounds are nice but the grass is often… See More

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Grand Reserve Manager

05/25/2020

The team at Grand Reserve would like to thank you for positive review and we are very pleased to hear you love your home and the service which we provide. We look forward to assisting you with all of your home needs in the future. Thank you for choosing the Grand Reserve as your home.

Verified Resident 769603 • vrp • 2018 - 2020

05/17/2020

It has been awesome. Always attentive and very professional. Our needs are alway attended to. We really enjoy the community here. We have plenty of living space. I so wish that if you are buying a house it would be easier to get out of the… See More

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Grand Reserve Manager

05/19/2020

We appreciate you bringing this experience to our attention. Congratulations on your new home purchase as we will be missing you. We are happy to hear that you enjoyed the service which we provided and you were happy with your home. If you would like to discuss your early lease termination further please feel free to contact our leasing office at 331-814-2111 as we would be very happy to discuss the lease termination agreement. Thank you again for choosing the Grand Reserve as your home.

Verified Resident 768949 • vrp • 2016 - 2020

05/14/2020

It has been a pleasure living at the Grand Reserve community. The staff at the Leasing Office is awesome and doing a great job. The Apartments are great with various layouts to choose from, and the close proximity to shopping / downtown / parks / schools… See More

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Grand Reserve Manager

05/15/2020

The team at Grand Reserve would like to thank you for leaving us such a nice review. We are so happy to hear that you are happy living at our community and that you are enjoying your home. Thank you again for sharing. Take care and stay well,

Verified Resident 768871 • vrp • 2018 - 2020

05/14/2020

Ive lived here for two years. I couldnt make a complaint if I tried. The people are so welcoming, the staff is excellent and friendly, the events are fun, the pool is soft salt water and has the most fun summers with the grills cabanas and… See More

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Grand Reserve Manager

05/15/2020

The team at Grand Reserve would like to thank you for your very kind words. We truly appreciate you taking the time to leave us such a nice review as it does mean a great deal to all of us. We take great pride in the service which we provide to our residents and work hard to ensure that all of our residents are proud to call this their home! Thank you again and stay well,

Former Resident • 2017 - 2019

04/06/2020

I lived here for 2 years while I went to school in Lisle. The only complaint was the craftsmanship of the apartments. You can tell the renovations were budget friendly and handy work that was done was done fairly lazily. But other than that, the apartments… See More

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Grand Reserve Manager

11/29/2020

The team at Grand Reserve would like to thank you for your positive review. We are so happy to hear that you loved living at our community and the service which we provided. Thank you again for choosing to have lived at the Grand Reserve!

Prospective Resident • Visited 2020

03/05/2020

Best management & personnel & such a beautiful environment & homes for families , absolutely loved it...The apartments are very clean and modern & very suitable for all types of people. It is Very pretty Landscapings & so quit& cozy to live out here...

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Resident • 2017 - 2019

04/27/2019

We love living here! The entire staff at GR are amazing, so welcoming and helpful. The grounds are fantastic. We love the pond, wildlife and quiet setting. Snow removal is also a plus with recent winters! We also really enjoy the common spaces, including the clubhouse,… See More

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Grand Reserve Manager

05/02/2019

The team at Grand Reserve would like to "thank you" for taking the time out of your busy schedule to write such a nice review. Your review meant so much to all of us. We work very hard to ensure all of our residents are happy and proud to call Grand Reserve their home. Thank you again for choosing the Grand Reserve as your home! We look forward to assisting you with your apartment home needs very soon.

Resident • 2019

03/20/2019

5 starsThe staff is amazing! "These are great apartments in a great area. They are located within walking distance to grocery stores, restaurants, movie theaters as well as downtown Naperville. They are a bit older and that brings some issues, but the maintenance and office staff… See More

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Grand Reserve Manager

05/02/2019

Thank you so much for taking the time out of your busy day to write such a nice review. The team at Grand Reserve would like to thank you for your kind words as it does mean a lot to us all. We take great pride in the service which we provide to our residents and work very hard to ensure all of our residents are happy and proud to live at the Grand Reserve of Naperville. Thank you again for choosing the Grand Reserve as your home, we look forward to assisting you with all of your apartment home needs in the future.

•

Updated Review

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Features & Amenities

Laundry

In-Unit Washer/Dryer

Parking

Garage

General

24-Hour Emergency Maintenance
Air Conditioner
Balcony or Patio
Billiards and Shuffle Board
Cabanas
Conference Room
Disposal
Dog Park
Eco-friendly Wood Flooring
Fireplace
Fitness Center
High End Appliances
Media Center
Nature Trail with Lake
On-Site Management
Outdoor Kitchen Area
Outdoor Patio with Fire Pit
Pampering Pet Spa
Pool
Pool Table
Premium Kitchen with Granite Countertop
Premium Lighting Package
Premium Upgraded Units Available
Private Entry
Vaulted Ceilings
Walk In Closets
WiFi Lounge

Pets

Dogs Allowed
Cats Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
625
Available
Avail.
N/A
Model
A1 One Bedroom One Bath

View Floor Plan

Price
Price
N/A
SQ. FT.
773
Available
Avail.
N/A
Model
A4 One Bedroom One Bath

View Floor Plan

Price
Price
$1,330 - $2,649
SQ. FT.
683
Available
Avail.
4 Units
Model
A2 One Bedroom One Bath

View Floor Plan

Price
Price
$1,665 - $3,040
SQ. FT.
756
Available
Avail.
1 Units
Model
A3 One Bedroom One Bath

View Floor Plan

1 Bedrooms, 1.5 Bathrooms

Price
Price
N/A
SQ. FT.
995
Available
Avail.
N/A
Model
A6 One Bedroom One and a Half Bath

View Floor Plan

Price
Price
$1,605 - $2,565
SQ. FT.
980
Available
Avail.
3 Units
Model
A5 One Bedroom One and a Half Bath

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,090
Available
Avail.
N/A
Model
B1 Two Bedroom Two Bath

View Floor Plan

Price
Price
N/A
SQ. FT.
1,134
Available
Avail.
N/A
Model
B3 Two Bedroom Two Bath

View Floor Plan

Price
Price
$1,830 - $3,640
SQ. FT.
1,113
Available
Avail.
3 Units
Model
B2 Two Bedroom Two Bath

View Floor Plan

Price
Price
$1,880 - $3,734
SQ. FT.
1,140
Available
Avail.
3 Units
Model
B4 Two Bedroom Two Bath

View Floor Plan

Price
Price
$2,085 - $4,416
SQ. FT.
1,230
Available
Avail.
3 Units
Model
B5 Two Bedroom Two Bath

View Floor Plan

Price
Price
$2,270 - $4,428
SQ. FT.
1,316
Available
Avail.
3 Units
Model
B6 Two Bedroom Two Bath

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

We are now accepting in-person and self-guided tours via scheduled appointments only. Our virtual tours are also available. Please schedule yours today. When we set out to completely renovate Grand Reserve of Naperville, we channeled our unconventional roots to deliver a completely reimagined community with magnificent features and double-take-worthy finishes everywhere. The design is modern and elegant, with rich layers of textures and wood, with beautifully curated furnishings throughout. Our townhomes are equally as impressive with premium upgrades and plans that include lofts and two-story layouts.

Office Hours

Sunday: Closed
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Grand Reserve?
The community is rated 4.2/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Grand Reserve?
The community is rated 4.6/5 stars, signifying extreme satisfaction on average.

How safe is Grand Reserve?
The community is rated 4.7/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.7/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.7/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 77.27% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 57.45 days to their community reviews in the past year.

Who manages Grand Reserve?
Greystar Real Estate Partners, LLC

What is the pet policy at Grand Reserve?
Dogs Allowed
Cats Allowed

What types of floor plans are available?
1 Bed, 1 Bath and 1 Bed, 1.5 Baths and 2 Beds, 2 Baths

What is the move-in special?
$250 OFF Winter Move In Special. Select apartment homes only. Contact the leasing office for more information!