Ratings & Prices for Railway Plaza Apartments, Naperville, IL

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	2.7
Safety	3.7
Office Staff	2.3
Maintenance	3.3
Neighborhood	3.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	52.67 days

Ratings & Reviews (149 Reviews)

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Resident • 2020

07/06/2020

I normally don't take reviews seriously. However READ THIS BEFORE YOU MOVE IN!!!!!!!! I moved in about a month ago. I thought it was goinng to be a good place. I was wrong. It is taking EVERYTHING in me to not break these lease. -Parking: The… See More

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Railway Plaza Apartments Manager

07/21/2020

Thank you for taking the time to provide feedback regarding Railway Plaza. We apologize that your experience has not met your standards. It is our goal to ensure our residents are happy in their new home and community. We would encourage you to reach out to our onsite Community Manager, Kristen, who would be happy to discuss and help try to resolve your concerns. Thank you.

Verified Resident 754947 • vrp • 2018 - 2020

03/23/2020

Good atmosphere and better place. Easy to access and good school zone............,,,,,,,,,,,rental is little bit costly than others apartments.bytdfggghhhhhhhhjjjjjbbgtyygrhhggghhhbfhhhhjjiii

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Railway Plaza Apartments Manager

05/27/2020

Thank you so much for the positive review of Railway Plaza. We're glad that you have chosen our community to call home. Please feel free to contact our office if there is anything we can do to make your stay even better.

Verified Resident 751301 • vrp • 2020

03/10/2020

Very poor service at moving in. What they are mostly worried is their cashier cheque. Rest they have not showed any attention. No idea of how their software problems to be trouble shot! They have no alternate paying mechanism of their online payment system do not… See More

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Railway Plaza Apartments Manager

05/27/2020

Thank you for taking the time to post a review for Railway Plaza. We are so sorry that your experience has not met your expectations. Please feel free to contact our onsite Community Manager for additional assistance in using our online payment system, Rent Café. We would be happy to walk you through it and/or answer any questions you might have. We are always available to assist. Thank you, Railway Management Team

Verified Resident 748031 • vrp • 2020

02/27/2020

Overall a good community, very close to metra railway and several grocery stores, the move-in process was super smooth and staff were very helpful. Only negative point is the lack of a children park, which would tremendously help the kids.

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Railway Plaza Apartments Manager

05/27/2020

Thank you for taking the time to review Railway Plaza. We are so happy to hear that you are happy in your home and with our community. I know we don't have an onsite park available but there are several in the Naperville area that are very close by. Feel free to contact our onsite team for suggestions on park areas and activities in the Naperville area. Although they are probably closed at this time, we can certainly direct you to some great places when they open. Let us know if there is anything else we can do to assist you. Thank you, Railway Plaza Management Team

Verified Resident 746835 • vrp • 2019 - 2020

02/23/2020

good and will recommend;good and will recommendgood and will recommendgood and will recommendgood and will recommendgood and will recommendgood and will recommendgood and will recommendgood and will recommend

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Railway Plaza Apartments Manager

05/27/2020

Wow- thank you so much for the 5-Star review of Railway Plaza! We are so happy that you are satisfied with your home and our community. We look forward to your residency for years to come!

Resident • 2016 - 2020

02/13/2020

It has been more than 3 days that I have stayed. I admire the maintenance team especially. But, ever since management changed in late 2019, snow plowing has become a problem. Earlier, they used to be prompt and a point to brag especially when you can… See More

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Railway Plaza Apartments Manager

05/27/2020

Thank you for taking the time to review Railway Plaza. We apologize that your experience has not met your expectations and we hope that you will give us the opportunity to ensure everything is corrected for the 2020 snow season. We have a great new management team in place and the maintenance team remains the same. Please reach out to our onsite Community Manager to share any additional concerns you might have.

Verified Resident 744272 • vrp • 2018 - 2020

02/12/2020

Hospitality, customer interaction with curtesy to be improved, bit high prices Hospitality, customer interaction with curtesy to be improved, bit high prices Hospitality, customer interaction with curtesy to be improved, bit high prices See More

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Verified Resident 740555 • vrp • 2017 - 2020

01/30/2020

Nice for people who travel to Chicago downtown. Good location to near by mall and markets. Lately with pet's few of the tenants are causing issues by not keeping the hallway clean. Administration is kind enough to stick notes to make sure people are aware ,… See More

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Railway Plaza Apartments Manager

05/27/2020

Wow- thank you so much for the 5-Star review of Railway Plaza! We are happy to hear that you are pleased with your home and our community. We look forward to your continued residency!

Verified Resident 740492 • vrp • 2017 - 2020

01/30/2020

Positive - Near to railway station and good for daily commute. Negatives - Very high rents and no customer retention policies even for long term customers. No designated playing area for kids except on public roads, which can be called as unsafe. Used to have some… See More

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Resident • 2019

06/28/2019

Terrible place to live. Pay an extra 125 a month for a garage and parking pass and was just towed out of the parking lot. There are kids running around everywhere making it impossible to get out of the parking lot. Do not live here. Nothing… See More

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McKenzie_M972 • Resident • 2019

06/28/2019

DO NOT MOVE HERE: they have limited parking and won't give you a sticker for more than two cars and there is never parking space available. If you have a garage sticker and not a parking lot sticker and park for 5 minutes tow companies come… See More

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Former Resident • 2018

12/09/2018

I thought I would really like this place, but I definitely did not. The neighbors' cooking smells SO AWFUL and literally reeks so bad. In other words, I have not stepped into their units or talked to them ever yet their cooking smell permeates through the… See More

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Resident • 2018

11/16/2018

I love this community because of its location, 2 minutes walk from Metra 59. The staff and maintenance team are really good, never experienced any problem with them. It's a safe place to live here with friendly neighborhood.

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Resident • 2018

08/01/2018

Offered one deal and provided another deal, very late in response of submitted application. Provided false updates after submitting the application. Locked out for 1 hr on first day, main door keys did not worked. Raised emergency request none of them contacted. Still issues with door… See More

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Rufus_P • Resident • 2016 - 2018

04/18/2018

A lovely neighborhood perfectly located few miles from shopping center and a 2-minute walk to Metra 59 that helps you to commute downtown easily. A very friendly staff that attends to your issues and immediately and maintains the property well. I strongly recommend Railway plaza especially… See More

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Swati_P • Resident • 2018

03/21/2018

Railway Plaza complex is very nicely located, quite acessible to station. Nice houses and safe community. Railway Plaza complex is very nicely located, quite acessible to station. Nice houses and safe community.

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asit pradhan • Resident • 2016 - 2018

03/20/2018

I love this community because it has a very friendly and familial feel to it. The location is great as well with access to the Metra Station and Retail stores and Restaurants on Route 59. The staff is very helpful as well.

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Resident • 2017 - 2018

02/05/2018

If I could rate railway with 0 stars I would. We moved here in the spring of 2017. Lets start with the demographic - I often wonder if this property is subsidized for lndians because 99% of the residents are just that. This is a community… See More

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Resident • 2015 - 2016

09/21/2016

The apartment complex as a whole is fine but is way expensive because of the train station behind it. So people who travel to downtown may find it convenient. But the people in the office are outright racists. The apartment complex is preferred by Indian people… See More

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Ray267 • Resident • 2014 - 2016

07/24/2016

This place is a dump, seriously don't waste your money moving here. My major problem is with management: they are super nice when you are looking to rent a place, but once you moved there they couldn't care less. Especially when you want to move out,… See More

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Resident • 2014 - 2016

07/16/2016

Worst place to live. These buildings are the noisiest 24 hours a day. The amount of children running and screaming down the halls all the time is ridiculous. The people that live here are ignorant they throw there garbage in the hallway, do know how to… See More

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Resident • 2015

05/09/2015

We've lived here almost 4 months & this is one of the best places I've lived! The apartments are beautiful! The appliances and details are high quality. I love our floor plan. Our apartment has huge windows & gets tons of light. We have nice neighbors… See More

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rasarv • Resident • 2012 - 2014

12/08/2014

I am resident of Railway Plaza since 2012, we had problems of parking but it was manageable. This winter thought of renting garage but its creating more problem because we can't park our car anywhere else in the community. If we have to go to friends… See More

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Resident • 2012 - 2014

11/19/2014

Just updating my review from 5 to 1 . Come on you should inform resident before switching off water for Maintainance . This is not like railway plaza .Updating rating from 5 to 1 since I have missed to go to office meetings due to this… See More

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Resident • 2010 - 2014

11/01/2014

Very Bad place. Manager is rude. Staff is Rude (they talk very polite before you move here), They always behave with attitude and the don't remember at all that they are into hospitality industry and behave as if they are only doing favors for the residents… See More

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•

Updated Review

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Manager

Features & Amenities

Laundry

Stackable Washer/Dryer Included

Parking

Garage
Private Parking Area

General

9' Ceilings
ADA Accessible Apartment Homes Available
Bright Open Floor Plan
Built-in Microwaves
Business Center
Carpeting in Main Living Spaces and Bedrooms
Central Heating and Cooling
Clubhouse
Convenient to Hwy 1-88
Convenient to Naperville Metra Station
Courtyard
DishWasher
Dog Park
Double Vanity Sinks in Master Bathroom Available
Faux Wood Flooring in Kitchens
Fitness Center
Free Weights
Garbage Disposal
Gas Fireplaces
Gated Access
High-Speed Internet
On-Site Maintenance
On-Site Management
Outdoor Grilling and Pavilions
Package Receiving Service
Pool
Premium Countertops
Private Balcony/Patio
Short Term Lease Available
Smart Home Technology Package
Stainless Steel Appliances
Sundeck
USB Outlets
Undermounted Sinks
Walk In Closets

Pets

Cats Allowed
Dogs Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,298 - $2,047
SQ. FT.
840
Available
Avail.
3 Units
Model
Zephyr

View Floor Plan

Price
Price
$1,485 - $1,744
SQ. FT.
1,025
Available
Avail.
3 Units
Model
Commuter w/ Den

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,623 - $2,033
SQ. FT.
1,120
Available
Avail.
3 Units
Model
Express

View Floor Plan

Price
Price
$1,623 - $2,588
SQ. FT.
1,190
Available
Avail.
3 Units
Model
Red Line

View Floor Plan

Price
Price
$1,747 - $2,581
SQ. FT.
1,325
Available
Avail.
3 Units
Model
Silver Streak

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

*We are currently operating with a heightened sensitivity to social distancing. We would still very much love to show you our community and discuss available options for touring. Please contact us to learn more.*At Railway Plaza you will have the luxury of walking to the train station while living minutes from restaurants, shopping, Naperville's Riverwalk and Centennial Beach. Or stay at home and take advantage of the fully equipped fitness area, deluxe business center or heated pool. Each residence features quartz countertops and stainless steel appliances, walk-in closets and private patio or balcony. If you enjoy first class living, then you can't afford to miss the train to Railway Plaza...Jump on board!

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers (1)

Can you hear your neighbors?

Anonymous · March, 19 2018 · 2 answers

· Just Now

You can hardly hear your neighbours

Viji_A · August, 13 2018

Hardly

Swatilina_D · April, 04 2018

See 1 more answer

Frequently Asked

What are noise levels like at Railway Plaza Apartments?
The community is rated 3.3/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Railway Plaza Apartments?
The community is rated 2.7/5 stars, signifying moderate satisfaction on average.

How safe is Railway Plaza Apartments?
The community is rated 3.7/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 3.3/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3.3/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 52.67 days to their community reviews in the past year.

Who manages Railway Plaza Apartments?
BH Management Services, LLC

What is the pet policy at Railway Plaza Apartments?
Cats Allowed
Dogs Allowed

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths