They are good in promises. We are paying for service , but getting nothing. Outdoor pool suppose to be ready long time ago. You even can write to the manager or owner, but never expect to get even a notice that the letter was received. They only good in collecting the fees. If you will be late with your payment you pay extra, if they do not provide the service, you still pay for it. I am afraid that it could be the reason related to the culture.