|Number of reviews in the past 365 days||4|
|Percentage of reviews responded to||100%|
|Average time to respond to reviews||3.5 days|
The Edge on Hovey
800 Hovey Ave Ste 100
Normal, IL 61761
|Number of reviews in the past 365 days||4|
|Percentage of reviews responded to||100%|
|Average time to respond to reviews||3.5 days|
Emma, we want to first say thank you for the recent feedback, it helps us continue to work harder to make sure our residents are able to have a 5 star experience while living at our community. We are glad to hear that you are enjoying, and being able to utilize our awesome amenities we have to offer as well. Please feel free to contact our office during business hours with any additional concerns you may have and we are more than happy to further assist. Taryn Cross, Leasing Manager
Hi there - Thank you for taking the time to provide us with your feedback via this review. I'm sorry to hear that you did not enjoy your time living at The Edge. Before move in we have all units professionally cleaned, painted, and all carpets are steam cleaned. We also replace furniture as needed before move in occurs. Our amenities are professionally cleaned as well each week. We provide a move in condition form for you to record any damages in the unit to have on file and reference back to when we submit our financial move out statements. So, if your experience was different, we'd love to look into this for you immediately. To address the electricity overages, unfortunately we do not have a breakdown of where the overages come from, Ameren only sends the total kwh usage for each unit, as it is not possible to know exactly what is pulling how much electricity within a household. We pay a $30 conservation cap per person and if the total utility bill exceeds the cap for the unit it is then divided equally amongst each resident. If you would like to request a copy of your statement you may call the office or contact Conservice. Lastly (but definitely not least), here at The Edge on Hovey and at Peak Campus, we have a zero tolerance policy for discrimination of any kind and I would like to learn more about your situation to ensure we clarify any misunderstandings and resolve any pending issues. I take your posted concern very seriously and ask that you contact me as soon as possible so I can thoroughly examine what occurred. My contact info is 309-454-5599. I look forward to connecting with you soon to resolve any outstanding issues and to ensure we evaluate and assess your experience to build a better experience for current and future residents. Thanks, Taryn Cross, Leasing Manager
Ellyn, thank you for taking the time to share your experience. We would like to work with you to address your concerns. As far as the electricity overage, each resident receives a $30 conservation cap per month. The electric bills come from Ameren and we pay the conservation cap. The remaining bill is divided equally amongst the residents in that unit. Any electric charge is based off how much electric was used in that unit during that time period. You can always contact Conservice or the office to get a copy of the electric bill from Ameren. When residents come to move in each person is given a move in condition form to record any damages from the prior year to have on file. We also let everyone know that if they have any immediate concerns, or if something is not working properly in the unit to please let us know ASAP so we can get that taken care of. If you would like to further discuss any additional concerns please contact our office, we are more than happy to further assist. Taryn Cross, Leasing Manager
Thanks for taking the time to share your experience. We are sorry to hear that you did not fully enjoy your time at The Edge and want to work with you to address your concerns. In regards to the overages, water is included with your monthly rental installment. Every resident receives a $30 conservation cap per month for electric. The electric bills come from Ameren and we pay the conservation cap. The remaining bill is divided equally by the residents in that unit. Any electric charge is based off how much electric was used in that unit during that time period. You can always contact Conservice or the office to get a copy of the electric bill from Ameren. As far as roommate matching we do try our best to match people based off of their roommate profiles they fill out. If you have any additional concerns, you are more than welcome to contact our office during business hours and we would be happy to resolve any issues you may have. Taryn Cross, Leasing Manager
Hello, we are disheartened to read your review. Any crime is taken very seriously and we strongly encourage our residents to report it to the police and our office. If you have any charges on your account that you would like us to review we would be happy to do so, and will be happy to explain them to you. I would like to talk to you more in depth about any complaints or concerns that you have, please call me at your earliest convenience at (309) 454-5599. Jacob Campbell, Property Manager
Hello, thank you for leaving us your feedback. We encourage any illegal activity to be promptly reported to the police and the office. Our elevators are all inspected annually to ensure they are in working order. Repairs are made by a certified elevator technician as soon as possible if they malfunction in any way. We apologize if the hallways are not up to your standards, we always encourage our residents to let us know when there is something we need to work on to improve their living experience here. If you have any concerns or problems you would like to address please call me at your earliest convenience (309) 454-5599 Jacob Campbell, Property Manager
Hello, thank you for your review! We are so happy to hear you have had a positive experience at The Edge and are so glad you have made it home. Our staff tries very hard to make all of our residents happy and comfortable, and we agree, our maintenance team is wonderful! Have a great day, and we can't wait to see you next school year!! Brittany Boucher, Leasing Manager
Hello, we appreciate you taking the time to leave us a review. I am sorry your experience at The Edge was not a positive one. Residents have access to the office 7 days a week and 24 hour maintenance is available for any maintenance related issues that may come about. All of our leases end on May 13th, we are sorry if this has caused any inconveniences for you. If you have any questions about charges on your account please reach out to me at your earliest convenience and I would be happy to review and explain them. (309)454-5599 Jacob Campbell, Property Manager
Thank you very much for leaving us your feedback! Our apartments are all individually leased which is why you and your roommates may be paying a different amount. You would have signed at different times and our rates change depending on what special we are running at that time. We would be more than happy to have maintenance come into your apartment and fix any cabinets or appliances that require maintenance! Please call me at your earliest convenience to schedule a time for maintenance to come by, and please let me know if you have any other concerns. Jacob Campbell, Property Manager
Hello! Thank you for your review, and thanks for the compliment about our office staff! We really enjoy getting to know all of our residents, so please stop by to chat any time! Brittany Boucher, Leasing Manager
Hello! Thank you so much for your review! We are glad that you enjoy living at The Edge and are very excited you decided to renew your lease!! We appreciate your feedback about our staff as we are always happy to hear positive feedback as well as improve our customer service. Please feel free to reach out to me with any concerns you may have, and stop by the office anytime to say hello! Brittany Boucher, Leasing Manager
Thank you for your review! We are glad the office staff has made you feel so welcomed here at The Edge. We love hosting our resident events, and are glad you enjoy them. Feel free to stop into the office any time to say hello! Brittany Boucher, Leasing Manager
Thank you for taking the time to leave us your review. All of our residents have a $30 electricity cap per person, any remaining balance is evenly split between the residents living in that apartment and those charges are added to their ledger. We would be happy to provide guarantors or residents with the Ameren bills that have their usage amounts on them. The lease contract every resident signs states they cannot enter or occupy a bed space that is not leased to them. When a room is found entered into, we will speak to the residents and notify them they cannot occupy that room or they will be fined. We then re-lock the door and if it is opened another time, a charge is applied to the account because the room needs to be cleaned and ready for the next tenant. Maintenance does routine inspections and work orders, and residents are notified any time maintenance will be entering an apartment. Maintenance and grounds are on-site Monday through Friday to take care of any cleanliness issues on the property. Whenever uncleanliness or garbage in the hallway is reported to our office we take care of the situation immediately and we encourage residents to notify us of any and all situations that are concerning to them. If you have any questions or concerns please contact me at your earliest convenience. Jacob Campbell, Property Manager
Good Evening, I sincerely apologize that you were dissatisfied during your tenure here at The Edge. Specials change on a consistent basis, by no means was a member of our staff attempting to mislead you or give false information, it is very likely that the Sign for a Dollar special you are referring to was extended. We are very transparent with our residents when dealing with utility charges or any charges in general. Utility overages are not created by on-site staff, but are determined strictly from the bills received by the utility company. We are more than willing to provide our residents copies of their electric bills and explain them at any time. Any charges incurred from move out would have been accompanied with pictures and explanations. If you feel that any charges were made in error we do have a dispute process available and would be more than happy to review your account. If given the opportunity, we would love the chance to speak with you directly and resolve anything outstanding from your tenure with us. Please feel free to contact us at your convenience by calling 309-454-5599 or emailing us at [email protected] Sincerely, Jacob Campbell - Property Manager
Thank you for taking the time to leave us feedback. We value your opinion and will do our best to address any concerns you have. We do give every resident a $30 conservation cap and anything over that allotted amount will be divided equally among the residents in the unit. The electric bills vary across the property and can be effected by many factors, such as electric rates, weather, etc. We always keep the Ameren bills in the office and the residents are able to get a copy at any time. We can reach out to Ameren for a meter check if that is a concern. Please reach out to our office with your concerns and we will gladly help you out! -Jacob Campbell, Property Manager
Thank you for the feedback. We do have vendors that clean all of the units after everyone moves out. If there is a problem with the cleanliness of the apartment, you can notify the office when you move in and we can send the cleaners up to take care of it. However, if you wait until August to move in, there could be dust that has collected over the summer that just needs to be wiped down. Also, if some of the residents have already moved into that unit, that could contribute to the cleanliness of the unit as well. Unfortunately, some of the bedrooms with larger windows will have a lot more natural light and could cause the room to be warmer. You can always put in a service request and they can check out your vents and thermostat to make sure everything is working properly. We agree our maintenance team is awesome! They'll always do their best to fix anything and love getting to know the residents! If you do ever see anything wrong in the hallways, you can put in a service request or call the office to let us know and we will send someone to take care of it! I apologize if you were ever given false information. I assure you we work hard to train everyone and make sure everyone knows all of the policies. However, we can all make mistakes occasionally but we learn from them and try to never make them again. It is standard in the housing industry for pet friendly apartments to have restrictions on pets and to charge pet fees. Those pet fees in student housing and residential housing range anywhere from $250-$500 for a pet fee and $20-$50 a month. So our fees are average for apartments. If you have any other concerns, please reach out to me. -Jacob Campbell, Property Manager
It is disappointing for us to hear that your experience was anything less than great. If there is ever an issue with your apartment you can submit a service request and our maintenance team will be more than happy to take care of it for you. I am glad you were able to have a positive experience with our incredible maintenance staff! Everything in our apartments is ran off of electricity, if you ever have a question about an overage we are more than happy to provide you with a copy of the Ameren bill and attempt to diagnose where the overages may be accumulating from. Our online payment system fees are set by the card providers, therefore Visa does charge a $21 service fee, Discover and MasterCard will charge 2.95% of the balance being paid, but if you use an e-check the service fee is only $1.95. If you believe any charges on your final account statement were made in error please fill out a dispute form located on our website and send to us via mail, fax, or email and we will be more than happy to re-visit these issues for you. We do take all feedback very seriously and will use this to continuously improve. -Jacob Campbell, Property Manager
We appreciate you taking the time to leave us feedback. We are sorry that your experience at The Edge was not a positive one. Unfortunately, we do not have any control over the electricity. We receive the bill straight from Ameren and then anything over the $30 conservation cap per person is divided among all of the residents in the unit. We always keep the electricity bills in the office and are happy to make you a copy or go over them with you upon request. During our quarterly inspections we replace anything that is broken so that every unit is in good working condition. We do send pictures of everything that we charge for during move out inspections. If you believe that we made any errors, please fill out the dispute form and we will gladly take another look at your account. The 24 hour fitness center is a free amenity that we offer to residents and is not included in the rental installments. We do ask for all forms of feedback both positive and negative so that we can work on improving. If you would like to discuss your account further please contact me. -Jacob Campbell, Property Manager
We appreciate you taking the time to leave us feedback. When we start the leasing season, the rates start out at the lowest option on our tier based system. As more leases are signed those rates go up. We make sure to let everyone know this and that spots will not be guaranteed if you wait because there is no way to determine when we will fill up. I apologize if there was any miscommunication about this. Any fee that is charged is listed in the lease contract and rules and regulations that every resident signs. Residents are required to change their own light bulbs or maintenance will replace them. We do not charge for replacing any stove fan filters. If there is ever an issues with anything in the hallways please put in a service request or call the office to let us know and we will do our best to get it taken care of for you! If you believe that we made any charges in error or missed something you put on the move in inspection sheet, we will be happy to take a second look at it! Simply, fill out the dispute form that was sent to you and email or fax it in. Please let me know if there is anything I can do to better your experience at The Edge. -Jacob Campbell, Property Manager
Hi Meg! Thank you so much for the kind review! We agree, our maintenance team and location can't be beat! Be sure to stop by our resident events in October! Thank you! -Brooke, Property Manager
Thank you for taking the time to leave us feedback. If there are any area that every need attention please let us know, our maintenance team is always here to help! We try to be very transparent with our charges. Things like electric overages and damages depend on resident use. We would love to speak with you about your feedback. Could you give us a call at 309.454.5599? Thank you! -Brooke Lopeman, Property Manager
Thank you so much for leaving us the kind review! We are so glad you are enjoying your new apartment! We have some great resident events planned for this Fall, be sure to stop by!
Thank you for taking the time to leave us a review! We are glad you enjoy our resident events and location! We agree, our maintenance team is wonderful and quick! Be sure to stop by the office for fresh baked cookies!
Allie, thank you for leaving us a review! We are so glad you are enjoying your spacious apartment! If you ever need anything, let us know.
Professionally managed by Peak Campus, The Edge Apartments are just minutes from campus and offer Illinois State University Students more of everything! Our fully furnished off-campus apartments include a private bedroom and bathroom, spacious walk-in closets, modern appliances, and much more! Our 24 hour amenity package includes private study rooms, a computer lab with free printing, 24 hr fitness center, free covered parking, and more! Check out our Floor Plans, Amenities, and Location pages for more details!
Please allow up to 24 hours for your answer to be visible to the public.