What are noise levels like at The Edge on Hovey?

The community is rated 3.3/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Edge on Hovey?

The community is rated 2.8/5 stars, signifying moderate satisfaction on average.

How safe is The Edge on Hovey?

The community is rated 2.3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood

The community is rated 3.8/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 2.5/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 3.5 days to their community reviews in the past year.

What types of floor plans are available?

2 Beds, 2 Baths and 3 Beds, 3+ Baths and 4+ Beds, 3+ Baths

Ratings & Prices for The Edge on Hovey, Normal, IL

Renter Ratings

Noise	N/A
Grounds	2.8
Safety	2.3
Office Staff	2.3
Maintenance	2.5
Neighborhood	3.8
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	4

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	3.5 days

Ratings & Reviews (59 Reviews)

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Emma_B763 • Resident • 2020

10/30/2020

This apartment had been wonderful to me so far. The maintenance is super attentive, the staff is always welcoming and friendly, and the parking garage is just a bonus. I think the only few problems I have with the place is that the parking garage gets… See More

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The Edge on Hovey Manager

11/04/2020

Emma, we want to first say thank you for the recent feedback, it helps us continue to work harder to make sure our residents are able to have a 5 star experience while living at our community. We are glad to hear that you are enjoying, and being able to utilize our awesome amenities we have to offer as well. Please feel free to contact our office during business hours with any additional concerns you may have and we are more than happy to further assist. Taryn Cross, Leasing Manager

Resident • 2018 - 2020

07/13/2020

If I could give this place zero stars I would. Living here was absolutely horrendous. When I first moved in, my entire apartment was filthy, couch cushions ripped, bathroom dusty and grimy, floors and cabinets broken, cracks in the walls and ceiling - which once I… See More

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The Edge on Hovey Manager

07/18/2020

Hi there - Thank you for taking the time to provide us with your feedback via this review. I'm sorry to hear that you did not enjoy your time living at The Edge. Before move in we have all units professionally cleaned, painted, and all carpets are steam cleaned. We also replace furniture as needed before move in occurs. Our amenities are professionally cleaned as well each week. We provide a move in condition form for you to record any damages in the unit to have on file and reference back to when we submit our financial move out statements. So, if your experience was different, we'd love to look into this for you immediately. To address the electricity overages, unfortunately we do not have a breakdown of where the overages come from, Ameren only sends the total kwh usage for each unit, as it is not possible to know exactly what is pulling how much electricity within a household. We pay a $30 conservation cap per person and if the total utility bill exceeds the cap for the unit it is then divided equally amongst each resident. If you would like to request a copy of your statement you may call the office or contact Conservice. Lastly (but definitely not least), here at The Edge on Hovey and at Peak Campus, we have a zero tolerance policy for discrimination of any kind and I would like to learn more about your situation to ensure we clarify any misunderstandings and resolve any pending issues. I take your posted concern very seriously and ask that you contact me as soon as possible so I can thoroughly examine what occurred. My contact info is 309-454-5599. I look forward to connecting with you soon to resolve any outstanding issues and to ensure we evaluate and assess your experience to build a better experience for current and future residents. Thanks, Taryn Cross, Leasing Manager

Ellyn_S • Resident • 2019 - 2020

06/29/2020

DO NOT LIVE HERE! Overall, The Edge on Hovey is the biggest scammer I have ever experienced in my life. First off, they overcharge every month on electric fees even though they explain you should have enough for each roommate (YOU WON'T). So, on top of… See More

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The Edge on Hovey Manager

07/01/2020

Ellyn, thank you for taking the time to share your experience. We would like to work with you to address your concerns. As far as the electricity overage, each resident receives a $30 conservation cap per month. The electric bills come from Ameren and we pay the conservation cap. The remaining bill is divided equally amongst the residents in that unit. Any electric charge is based off how much electric was used in that unit during that time period. You can always contact Conservice or the office to get a copy of the electric bill from Ameren. When residents come to move in each person is given a move in condition form to record any damages from the prior year to have on file. We also let everyone know that if they have any immediate concerns, or if something is not working properly in the unit to please let us know ASAP so we can get that taken care of. If you would like to further discuss any additional concerns please contact our office, we are more than happy to further assist. Taryn Cross, Leasing Manager

Resident • 2019 - 2020

06/22/2020

If your looking for an apartment company with covered parking, your own bedroom and bathroom and a close proximity to campus and restaurants, then The Edge is probably a place you are considering. However, before signing a lease here, please take into consideration these pros and… See More

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The Edge on Hovey Manager

06/24/2020

Thanks for taking the time to share your experience. We are sorry to hear that you did not fully enjoy your time at The Edge and want to work with you to address your concerns. In regards to the overages, water is included with your monthly rental installment. Every resident receives a $30 conservation cap per month for electric. The electric bills come from Ameren and we pay the conservation cap. The remaining bill is divided equally by the residents in that unit. Any electric charge is based off how much electric was used in that unit during that time period. You can always contact Conservice or the office to get a copy of the electric bill from Ameren. As far as roommate matching we do try our best to match people based off of their roommate profiles they fill out. If you have any additional concerns, you are more than welcome to contact our office during business hours and we would be happy to resolve any issues you may have. Taryn Cross, Leasing Manager

Verified Resident 640824 • vrp • 2018 - 2019

05/15/2019

Do NOT live here. This place sucks. Terrible services, no security, too many assaults and robberies. Management doesn??™t care. They charge you for any little thing. Never willing to adapt to complaints.

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The Edge on Hovey Manager

05/22/2019

Hello, we are disheartened to read your review. Any crime is taken very seriously and we strongly encourage our residents to report it to the police and our office. If you have any charges on your account that you would like us to review we would be happy to do so, and will be happy to explain them to you. I would like to talk to you more in depth about any complaints or concerns that you have, please call me at your earliest convenience at (309) 454-5599. Jacob Campbell, Property Manager

Verified Resident 640799 • vrp • 2018 - 2019

05/15/2019

Literally had a room mate with who sold drugs and had a gun and they did nothing but move me out and charge me fee??™s for my safety. Also got stuck in the elevator for a very long time and no one fixed it. Literally dirty… See More

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The Edge on Hovey Manager

05/22/2019

Hello, thank you for leaving us your feedback. We encourage any illegal activity to be promptly reported to the police and the office. Our elevators are all inspected annually to ensure they are in working order. Repairs are made by a certified elevator technician as soon as possible if they malfunction in any way. We apologize if the hallways are not up to your standards, we always encourage our residents to let us know when there is something we need to work on to improve their living experience here. If you have any concerns or problems you would like to address please call me at your earliest convenience (309) 454-5599 Jacob Campbell, Property Manager

Verified Resident 640753 • vrp • 2018 - 2019

05/15/2019

I have had a very positive experience at The Edge. It has become my home away from home, and the staff make it an exceptional place to call my living community. I really think that by choosing to live at The Edge for next year, I… See More

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The Edge on Hovey Manager

05/22/2019

Hello, thank you for your review! We are so happy to hear you have had a positive experience at The Edge and are so glad you have made it home. Our staff tries very hard to make all of our residents happy and comfortable, and we agree, our maintenance team is wonderful! Have a great day, and we can't wait to see you next school year!! Brittany Boucher, Leasing Manager

Verified Resident 640733 • vrp • 2018 - 2019

05/15/2019

Overall very negative. The outside rooms are always cold in the winter. Our washer, dryer, refrigerator, etc. were always breaking. They are understaffed and make you move out before your lease ends by 2 and 1/2 weeks. They never specify what overage charges are for either.… See More

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The Edge on Hovey Manager

05/22/2019

Hello, we appreciate you taking the time to leave us a review. I am sorry your experience at The Edge was not a positive one. Residents have access to the office 7 days a week and 24 hour maintenance is available for any maintenance related issues that may come about. All of our leases end on May 13th, we are sorry if this has caused any inconveniences for you. If you have any questions about charges on your account please reach out to me at your earliest convenience and I would be happy to review and explain them. (309)454-5599 Jacob Campbell, Property Manager

Verified Resident 629528 • vrp • 2018 - 2019

04/20/2019

Marketed as a "luxury" apartment but is far from that. The staff is friendly and helpful but leasing company needs to do a better job updating and maintaining the physical units. The cabinets are falling apart and the appliances are not energy efficient and eat up… See More

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The Edge on Hovey Manager

04/23/2019

Thank you very much for leaving us your feedback! Our apartments are all individually leased which is why you and your roommates may be paying a different amount. You would have signed at different times and our rates change depending on what special we are running at that time. We would be more than happy to have maintenance come into your apartment and fix any cabinets or appliances that require maintenance! Please call me at your earliest convenience to schedule a time for maintenance to come by, and please let me know if you have any other concerns. Jacob Campbell, Property Manager

Verified Resident 627468 • vrp • 2018 - 2019

04/15/2019

It had been great, the office staff is funny and easy to get along with. You can tell that they want to be at their job and enjoy coming to work. It is very easy to get along with residents, you always see them and end… See More

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The Edge on Hovey Manager

04/21/2019

Hello! Thank you for your review, and thanks for the compliment about our office staff! We really enjoy getting to know all of our residents, so please stop by to chat any time! Brittany Boucher, Leasing Manager

Verified Resident 626620 • vrp • 2018 - 2019

04/12/2019

I have enjoyed living here, and I have even renewed my lease for the upcoming school year. It is a short distance from campus while also being a nice living space. Our apartment was fairly clean when we first moved in, and we have only encountered… See More

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The Edge on Hovey Manager

04/21/2019

Hello! Thank you so much for your review! We are glad that you enjoy living at The Edge and are very excited you decided to renew your lease!! We appreciate your feedback about our staff as we are always happy to hear positive feedback as well as improve our customer service. Please feel free to reach out to me with any concerns you may have, and stop by the office anytime to say hello! Brittany Boucher, Leasing Manager

Resident • 2017 - 2018

12/12/2018

I absolutely love this community because the staff members are so nice and welcoming. They are there to help you 24/7. The Edge is overall amazing and I have never seen an apartment complex host so many fun events with free food and chances to win… See More

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The Edge on Hovey Manager

12/18/2018

Thank you for your review! We are glad the office staff has made you feel so welcomed here at The Edge. We love hosting our resident events, and are glad you enjoy them. Feel free to stop into the office any time to say hello! Brittany Boucher, Leasing Manager

[email protected] • Resident • 2018

12/05/2018

Don't let the spacious rooms & attached baths fool u bc they (Mgnt)will nickel and dime you for everything ......electricity overuse....my son & other got charged EACH $50 & $35 in Sept & Oct. They said it was prolly the A/C; then they charged $50 bc… See More

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The Edge on Hovey Manager

12/08/2018

Thank you for taking the time to leave us your review. All of our residents have a $30 electricity cap per person, any remaining balance is evenly split between the residents living in that apartment and those charges are added to their ledger. We would be happy to provide guarantors or residents with the Ameren bills that have their usage amounts on them. The lease contract every resident signs states they cannot enter or occupy a bed space that is not leased to them. When a room is found entered into, we will speak to the residents and notify them they cannot occupy that room or they will be fined. We then re-lock the door and if it is opened another time, a charge is applied to the account because the room needs to be cleaned and ready for the next tenant. Maintenance does routine inspections and work orders, and residents are notified any time maintenance will be entering an apartment. Maintenance and grounds are on-site Monday through Friday to take care of any cleanliness issues on the property. Whenever uncleanliness or garbage in the hallway is reported to our office we take care of the situation immediately and we encourage residents to notify us of any and all situations that are concerning to them. If you have any questions or concerns please contact me at your earliest convenience. Jacob Campbell, Property Manager

Resident • 2017 - 2018

07/24/2018

Let me start with the tour day, we were told that the date of our tour was the last day to "Sign for a Dollar." What a good deal right?! Until a friend of mine got the same deal TWO WEEKS LATER.. Last day right? Now… See More

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The Edge on Hovey Manager

07/31/2018

Good Evening, I sincerely apologize that you were dissatisfied during your tenure here at The Edge. Specials change on a consistent basis, by no means was a member of our staff attempting to mislead you or give false information, it is very likely that the Sign for a Dollar special you are referring to was extended. We are very transparent with our residents when dealing with utility charges or any charges in general. Utility overages are not created by on-site staff, but are determined strictly from the bills received by the utility company. We are more than willing to provide our residents copies of their electric bills and explain them at any time. Any charges incurred from move out would have been accompanied with pictures and explanations. If you feel that any charges were made in error we do have a dispute process available and would be more than happy to review your account. If given the opportunity, we would love the chance to speak with you directly and resolve anything outstanding from your tenure with us. Please feel free to contact us at your convenience by calling 309-454-5599 or emailing us at [email protected] Sincerely, Jacob Campbell - Property Manager

Resident • 2017

11/16/2017

All - this is my second child at ISU we have lived in several places, not once in the entire 7 preceding years have they experienced overage charges like they have at the EDGE. Each month the electric bill shows an overage which ranges any where… See More

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The Edge on Hovey Manager

11/19/2017

Thank you for taking the time to leave us feedback. We value your opinion and will do our best to address any concerns you have. We do give every resident a $30 conservation cap and anything over that allotted amount will be divided equally among the residents in the unit. The electric bills vary across the property and can be effected by many factors, such as electric rates, weather, etc. We always keep the Ameren bills in the office and the residents are able to get a copy at any time. We can reach out to Ameren for a meter check if that is a concern. Please reach out to our office with your concerns and we will gladly help you out! -Jacob Campbell, Property Manager

Prospective Resident • Visited 2017

10/09/2017

If there was a way to give The Edge a -10 stars I definitely would! Yes its close to campus but when I got here the whole apartment was dirty and I thought you had to deep clean the apartment when you leave. Also they scam… See More

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The Edge on Hovey Manager

10/11/2017

Thank you for the feedback. We do have vendors that clean all of the units after everyone moves out. If there is a problem with the cleanliness of the apartment, you can notify the office when you move in and we can send the cleaners up to take care of it. However, if you wait until August to move in, there could be dust that has collected over the summer that just needs to be wiped down. Also, if some of the residents have already moved into that unit, that could contribute to the cleanliness of the unit as well. Unfortunately, some of the bedrooms with larger windows will have a lot more natural light and could cause the room to be warmer. You can always put in a service request and they can check out your vents and thermostat to make sure everything is working properly. We agree our maintenance team is awesome! They'll always do their best to fix anything and love getting to know the residents! If you do ever see anything wrong in the hallways, you can put in a service request or call the office to let us know and we will send someone to take care of it! I apologize if you were ever given false information. I assure you we work hard to train everyone and make sure everyone knows all of the policies. However, we can all make mistakes occasionally but we learn from them and try to never make them again. It is standard in the housing industry for pet friendly apartments to have restrictions on pets and to charge pet fees. Those pet fees in student housing and residential housing range anywhere from $250-$500 for a pet fee and $20-$50 a month. So our fees are average for apartments. If you have any other concerns, please reach out to me. -Jacob Campbell, Property Manager

Resident • 2016 - 2017

06/14/2017

I do not recommend living with the Edge. They showed me their model apartment and amenities and I thought it was great. When I got to my apartment day one it was dirty and everything was cheap. Some of the door frames and cabinets were crooked,… See More

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The Edge on Hovey Manager

06/17/2017

It is disappointing for us to hear that your experience was anything less than great. If there is ever an issue with your apartment you can submit a service request and our maintenance team will be more than happy to take care of it for you. I am glad you were able to have a positive experience with our incredible maintenance staff! Everything in our apartments is ran off of electricity, if you ever have a question about an overage we are more than happy to provide you with a copy of the Ameren bill and attempt to diagnose where the overages may be accumulating from. Our online payment system fees are set by the card providers, therefore Visa does charge a $21 service fee, Discover and MasterCard will charge 2.95% of the balance being paid, but if you use an e-check the service fee is only $1.95. If you believe any charges on your final account statement were made in error please fill out a dispute form located on our website and send to us via mail, fax, or email and we will be more than happy to re-visit these issues for you. We do take all feedback very seriously and will use this to continuously improve. -Jacob Campbell, Property Manager

Jmarsh1234 • Resident • 2015 - 2017

06/13/2017

I would recommend living anywhere but The Edge. They are the most unprofessional and sneaky company out there. If you run your heat or air conditioning, you will go over on your utility bill because of the very small allowance built into the already over priced… See More

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The Edge on Hovey Manager

06/14/2017

We appreciate you taking the time to leave us feedback. We are sorry that your experience at The Edge was not a positive one. Unfortunately, we do not have any control over the electricity. We receive the bill straight from Ameren and then anything over the $30 conservation cap per person is divided among all of the residents in the unit. We always keep the electricity bills in the office and are happy to make you a copy or go over them with you upon request. During our quarterly inspections we replace anything that is broken so that every unit is in good working condition. We do send pictures of everything that we charge for during move out inspections. If you believe that we made any errors, please fill out the dispute form and we will gladly take another look at your account. The 24 hour fitness center is a free amenity that we offer to residents and is not included in the rental installments. We do ask for all forms of feedback both positive and negative so that we can work on improving. If you would like to discuss your account further please contact me. -Jacob Campbell, Property Manager

Resident • 2016 - 2017

06/06/2017

The Edge deserves 0 stars but they make you give at least one star. 5 STAR RATINGS OF THE EDGE ARE FAKE. I've been here for a year so far and got tricked into signing a new lease so I'll be here for another year. (They… See More

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The Edge on Hovey Manager

06/07/2017

We appreciate you taking the time to leave us feedback. When we start the leasing season, the rates start out at the lowest option on our tier based system. As more leases are signed those rates go up. We make sure to let everyone know this and that spots will not be guaranteed if you wait because there is no way to determine when we will fill up. I apologize if there was any miscommunication about this. Any fee that is charged is listed in the lease contract and rules and regulations that every resident signs. Residents are required to change their own light bulbs or maintenance will replace them. We do not charge for replacing any stove fan filters. If there is ever an issues with anything in the hallways please put in a service request or call the office to let us know and we will do our best to get it taken care of for you! If you believe that we made any charges in error or missed something you put on the move in inspection sheet, we will be happy to take a second look at it! Simply, fill out the dispute form that was sent to you and email or fax it in. Please let me know if there is anything I can do to better your experience at The Edge. -Jacob Campbell, Property Manager

paulinka2 • Resident • 2016 - 2017

02/09/2017

Save yourself the $200 in total overage cost usage. I cannot count how many times I've called the office to question why my overage costs. Get ready to be paying an extra $40-50 a month during the winter because of their -------- fees that they cant… See More

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Megeeee14 • Resident • 2016

09/27/2016

I love living here! The maintenance staff is INCREDIBLE, it may be a little pricey but you definitely get what you pay for. Close walk to class, awesome amenities, very friendly staff. Highly recommend. See More

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The Edge on Hovey Manager

09/30/2016

Hi Meg! Thank you so much for the kind review! We agree, our maintenance team and location can't be beat! Be sure to stop by our resident events in October! Thank you! -Brooke, Property Manager

Resident • 2014 - 2016

09/13/2016

Terrible. Rude staff. Hidden vharges. Fake show room. You can have pets but w the amount of broken glass around its impossible to take them out. All around scam. DO NOT LET YOUR KIDS LIVE HERE! The 5 star ratings are fake!

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The Edge on Hovey Manager

09/22/2016

Thank you for taking the time to leave us feedback. If there are any area that every need attention please let us know, our maintenance team is always here to help! We try to be very transparent with our charges. Things like electric overages and damages depend on resident use. We would love to speak with you about your feedback. Could you give us a call at 309.454.5599? Thank you! -Brooke Lopeman, Property Manager

Tw3 • Resident • 2016

08/01/2016

Great Apartments! close to campus, friendly staff. Always hosting events. own bedroom and bathroom is a plus. couldn't ask for a better place to stay! See More

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The Edge on Hovey Manager

08/02/2016

Thank you so much for leaving us the kind review! We are so glad you are enjoying your new apartment! We have some great resident events planned for this Fall, be sure to stop by!

Resident • 2016

07/29/2016

Great apartments! Extremely close to campus and all the restaurants on main Street. Maintenance is wonderful and very timely. There's always some time of opportunity going on for them to give back to residents!

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The Edge on Hovey Manager

07/31/2016

Thank you for taking the time to leave us a review! We are glad you enjoy our resident events and location! We agree, our maintenance team is wonderful and quick! Be sure to stop by the office for fresh baked cookies!

alliejayde • Resident • 2016

07/29/2016

I moved from The Flats and The Edge definitely gave me more bang for my buck. I love my layout because I can see everything in my unit (no long corridors). The furniture is comfy, the maintenance is speedy, and the location is awesome. They also… See More

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The Edge on Hovey Manager

07/31/2016

Allie, thank you for leaving us a review! We are so glad you are enjoying your spacious apartment! If you ever need anything, let us know.

•

Updated Review

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Manager

Features & Amenities

Laundry

In-Unit Washer/Dryer

Laundry On-Site

Parking

Covered Parking

Free Parking

Guest Parking

Private Garage

General

Business Center

Clubhouse

Community Center

Controlled Access

Elevator

Fitness Center

High-Speed Internet

On-Site Maintenance

On-Site Management

Pets

Cats Allowed
Fee: $250
Rent: $25
Comments: The Edge on Hovey is pet friendly! Contact our office for more information!

Dogs Allowed
Fee: $250
Rent: $25
Restrictions: Breed restrictions apply.
Comments: The Edge on Hovey is pet friendly! Contact our office for more information!

Leasing:

Professionally managed by Peak Campus, The Edge Apartments are just minutes from campus and offer Illinois State University Students more of everything! Our fully furnished off-campus apartments include a private bedroom and bathroom, spacious walk-in closets, modern appliances, and much more! Our 24 hour amenity package includes private study rooms, a computer lab with free printing, 24 hr fitness center, free covered parking, and more! Check out our Floor Plans, Amenities, and Location pages for more details!

Office Hours

Sunday: 01:00 PM - 05:00 PM

Monday - Friday: 10:00 AM - 06:00 PM

Saturday: 10:00 AM - 05:00 PM

The Edge on Hovey

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsC

Review CountB+

Manager's Review EngagementA+

Manager's Review Reply TimeA

Ratings & Reviews (59 Reviews)

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