Review History for kkumarga

Oak Park City Apartments


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kkumarga

prospectiveVisited 2019

7/17/2019

Currently I live 750 miles away from Oak Park, IL. Applied for the apartment unit#23X with Oak Park City Apartments ("OPK") 4 weeks ago. After application process and the security deposit payment, OPK has been delaying in sending the lease agreement. After several emails and phone calls, OPK informed me that the current resident of that unit changed the mind and wanted to recall the move-out notice and renew the lease at the last minute. OPK failed to provide alternate apartment to me with the originally agreed rent. In doing so, OPK has wasted 4 weeks of my time through the application, and security deposit. Having initially chosen OPK, I neglected to select another Apartment community, and now I am going to pay much more to another apartment community than what I am supposed to be pay at OPK. I trusted OKP so without even seeing this unit and without meeting any of their staff, I filled their online application, used CC, had most of the communication via emails. OPK lost the trustworthiness!! I share my bad experience so that future prospective tenants are careful when dealing with this OPK community. COMMENT AFTER RECEIVING RESPONSE FROM THE OWNER: Accepted the apologies. Correction to your response -The alternate apartment offer came from your team only after my online reviews. In addition to the inconvenience, I am going to pay additional $3,146.00 to the new apartment community during the next 14-month lease.
    Manager

    7/16/2019

    Oak Park City Apartments
    Hello, Krishnan, and thank you for sharing your feedback with Oak Park City Apartments. We would like to take this opportunity to sincerely apologize for the inconvenience you experienced and assure you we take this matter very seriously. It was unfortunate that our team was unable to accommodate the original apartment home, but we were happy to provide an alternative of a larger floorplan that was less expensive than the original apartment home quoted. We are very sorry this accommodation did not meet your needs, and we hope the refund of the holding deposit and application fee helped alleviate the inconvenience. Again, we are very sorry our team was unable to ensure your satisfaction, and should you have any additional comments or concerns, please, don't hesitate to contact us at opkpropmgr@villagegreen.com or 708-386-0707. Thank you, Karena L., Property Manager

    Review 5 out of 40

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    Oak Park City Apartments

    June 2024

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