Albion on Lake Cook
#11,576 #3 #155

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Albion on Lake Cook

500 E Constitution Dr, Palatine, IL 60074
(299 Reviews)
$1,695 - $2,300/mo
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Move-In Specials

Look and Lease: Rent within 24-hours of touring and receive ONE MONTH FREE on newly renovated apartments. Schedule your tour, today!

Floor Plans & Pricing

1 Bedroom

Newly Renovated (A1r)

1 Bed, 1 Bath | 1,221 sq. ft.

$1,695

1 Available Unit

See Floor Plan Details

Newly Renovated (A3r)

1 Bed, 1 Bath | 1,221 sq. ft.

See Floor Plan Details

2 Bedrooms

Newly Renovated (C1r)

2 Beds, 2 Baths | 1,341 sq. ft.

$1,899 - $1,925

10 Available Units

See Floor Plan Details

Newly Renovated (C2r)

2 Beds, 2 Baths | 1,341 sq. ft.

$2,175 - $2,250

10 Available Units

See Floor Plan Details

3 Bedrooms

Newly Renovated (D1r)

3 Beds, 2 Baths | 1,341 sq. ft.

$2,300

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

C

Review Ratings

Noise

1.0

Grounds

3.0

Safety

1.0

Office Staff

1.0

Maintenance

5.0

Neighborhood

3.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A

Average time to respond to reviews

2 days

View Community Timeline
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Albion on Lake Cook Reviews

(257)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2022 - 2023

7/10/2023

Avoid at all cost, do not rent with Albion

Management couldn’t care less about you once they have your money. You will be towed during your time living here, I promise you. Prices are gauged and driving the prices of the area up. Gm admitted to being ok with current residents being unhappy to… See More>
    Manager

    7/12/2023

    Albion on Lake Cook
    We appreciate you taking the time to share your experience. We take your concerns very seriously and regret to hear that you feel this way about our community. Regarding the towing situation, the towing company we've partnered with is responsible for ensuring adherence to our community parking policies. They operate in accordance with local laws and regulations, ensuring that vehicles are parked correctly as per the guidelines stipulated in our community regulations and visibly displayed across the property. We strive to create an environment that is comfortable and pleasing for all of our residents, and we are committed to providing clear communication and transparency, especially regarding any changes in rental rates or renovations. We understand that changes can sometimes lead to discomfort and we assure you that our intention is not to push anyone out, but rather to improve and maintain the quality of our community for all residents. We welcome the opportunity to discuss your concerns further. Please contact our management office at your earliest convenience, and we'll do our utmost to resolve these issues to your satisfaction. Sincerely, The Albion on Lake Cook Management Team
    Review Author Icon

    anonymous

    Resident 2019 - 2023

    1/24/2023

    Managment and parking

    This complex is the worst place i have lived at for many reasons. 1. The managment and maintance here are terrible. 2. They dont remind you that your lease is expiring and with their new parking rules your gonna have your car towed if u… See More>
      Manager

      3/3/2023

      Albion on Lake Cook
      Our team at Albion on Lake Cook is committed to ensuring the comfort and satisfaction of our valued residents, and we apologize for any confusion or frustration you may be experiencing as a result of the change in management and renovation process. We would love the opportunity to discuss these concerns with you in further detail. Please give us a call at your earliest convenience at 847-358-8888. Sincerely, Albion on Lake Cook Management
      Review Author Icon

      angelaattiah@gmail.com

      Resident 2020 - 2022

      12/30/2022

      False Messaging & Coercive Controlling Tactics

      Village Green took over this complex in July 2022 and though they have made some exterior improvements, it's come at the cost of deferring or outright ignoring maintenance requests for existing tenants, and using coercive tactics to strong-arm them into paying unwarranted/inflated fees. 1-They don't… See More>
        Manager

        3/7/2023

        Albion on Lake Cook
        Thank you for taking a moment to share your feedback about Albion on Lake Cook. Our passion is providing spectacular quality rental experiences, and we understand that a change in management companies can be frustrating at times. Rest assured; our number one priority is ensuring the comfort and satisfaction of our residents. We'd like to connect with you personally to learn more about your specific concerns and find out how we can improve moving forward. We kindly ask you to give us a call at your earliest convenience at 847-358-8888 or email alc@villagegreen.com. Sincerely, Albion on Lake Cook Management
        Review Author Icon

        anonymous

        Resident 2021 - 2022

        11/19/2022

        Parking is a joke here

        Been living hear for about a year and I can’t the parking understand the guest parking here. All my friends keep getting there cars towed even after I add them to the portal. Really need to fix the parking because nobody will want to live… See More>
          Manager

          12/14/2022

          Albion on Lake Cook
          We appreciate you taking the time to share your feedback. We understand that parking has been a challenge for our residents and their guests, and our management team is exploring potential solutions to enhance your experience. Sincerely, Albion on Lake Cook
          Review Author Icon

          anonymous

          Resident 2019 - 2022

          9/8/2022

          Large amount of space, but old and poor quality

          I want to preface this with the fact that this property was bought right after I moved out. This is going to be a review about the previous owners. I do not know what has changed, if anything, since I moved out in May 2022.… See More>
            Review Author Icon

            anonymous

            Resident 2022

            7/27/2022

            Human rights violations

            Instead of putting in a second handicap spot for me at my building, they seriously suggested I make the old lady who gas been using the space for year park somewhere else and walk/struggle to get out of her car in 100 degree weather since… See More>

              Updated Review

              Review Author Icon

              Resident 864043

              Verified Resident 2019 - 2022

              6/29/2022

              The apartments are well designed, built and very spacious but are let down by dangerously old appliances and equipments. The community needs to do a much better job at maintaining the overall cleanliness. Garbage and pet waste management is a disaster.

                Review Author Icon

                Resident 1039763

                Verified Resident 2021 - 2022

                6/27/2022

                Great living space. Quiet and cozy. Administrative team and maintenance team are very competent. Seems like a decent place to raise a small family or a few pets. Even though the apartments are pet friendly they are in great shape.

                  Manager

                  7/18/2022

                  Albion on Lake Cook
                  Thank you so much for taking the time to share your experience with us here at Bourbon Square Apartments! As a reminder, if there's anything we can do to enhance your comfort, please give us a call at (847) 358-8888 or email alc@villagegreen.com. Sincerely, the Bourbon Square Apartments Team
                  Review Author Icon

                  Resident 1038944

                  Verified Resident 2017 - 2022

                  6/24/2022

                  We have lived here for a number of years. i love the size of the apt and storage space. The maintenance staff and office staff have always gone over and above for me. I love the fact that we are so close to 53, parks… See More>
                    Review Author Icon

                    Resident 1037958

                    Verified Resident 2013 - 2022

                    6/21/2022

                    Over the last 2-3 years, this property has definitely declined in its maintenance and upkeep departments. I don’t think you want me to share my opinion at this time due to items that have not been addressed regarding maintenance of our apartment and upkeep of… See More>
                      Review Author Icon

                      Resident 1036705

                      Verified Resident 2021 - 2022

                      6/17/2022

                      Everything they had going for them they lied about or took away. Guest parking at night used to be free but now costs money. Auto pay is taken away. Heat pumps don't work and you have to use emergency heat (they send out yearly emails… See More>
                        Manager

                        7/21/2022

                        Albion on Lake Cook
                        Thank you for taking a moment to share your concerns and feedback with us. We're pleased to tell you that Bourbon Square is officially under new management, and we're looking forward to enhancing the level of customer service you receive going forward. If you have any questions, or if you'd like to discuss your concerns with a member of our new management team, please call us at (847) 358-8888. Sincerely, Bourbon Square Management

                        Updated Review

                        Review Author Icon

                        anonymous

                        Resident 2022

                        6/15/2022

                        Terrible

                        Units are falling apart, holes in walls, trash everywhere outside, can’t get maintenance unless it’s a water problem, everything is your fault. I hate this place, worst decision ever, don’t trust ERIN as she leaves out the problems.… See More>
                          Manager

                          6/23/2022

                          Albion on Lake Cook
                          Anonymous, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (847) 358-8888.
                          Review Author Icon

                          Resident 1033222

                          Verified Resident 2022

                          6/7/2022

                          Bourbon Square is a beautiful community. The apartments are very spacious. The staff in the office are always there to help. I love the fact that we have a fireplace and we can grill. It’s a quiet and peaceful place. You have everything around you… See More>
                            Manager

                            6/24/2022

                            Albion on Lake Cook
                            Verified Resident 1033222, your wonderful feedback and rating mean a lot to us. We hope you continue to enjoy living at Bourbon Square and all that the community has to offer. Have a great day! Bourbon Square Management

                            Updated Review

                            Review Author Icon

                            Resident 887864

                            Verified Resident 2019 - 2022

                            6/6/2022

                            The space is great, but when it comes to issues the teams response is either avoidance or a quick fix that will result in the same issues occurring over and over and I’ve spoken to other tenants and have learned I’m not the only one… See More>
                              Manager

                              6/24/2022

                              Albion on Lake Cook
                              Verified Resident 887864, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us at (847) 358-8888 at your earliest convenience and we will do our best to resolve this with you. Bourbon Square Management
                              Review Author Icon

                              Resident 1027332

                              Verified Resident 2017 - 2022

                              5/19/2022

                              I would highly recommend NOT living at Bourbon Square. The square footage is very spacious, but maintenance has REALLY gone down hill the last couple of years and is horrible, you can only use the amenities while the office people are working, and most people… See More>
                                Manager

                                6/15/2022

                                Albion on Lake Cook
                                Hi there, we regret to hear you had a negative experience with us. It's upsetting that you did not receive the top-notch service we strive to provide. As a resident, you are able to access the pool and fitness center with a key fob which is open from 4 AM until 10 PM every day. Please let us know if there is anything else that we can assist you with. Best, Bourbon Square Management

                                Updated Review

                                Review Author Icon

                                Resident 986084

                                Verified Resident 2018 - 2022

                                5/9/2022

                                Don’t live here. They put on a show to get you in then treat you like crap. Don’t fix problems. And cover up anything else. NOT wood floors, they are just a final top on the old tile that peels back over time.… See More>
                                  Manager

                                  5/11/2022

                                  Albion on Lake Cook
                                  We are disappointed to hear that you did not have a more positive experience with us at Bourbon Square Apartments. Thank you for leaving feedback. Please reach out to us at (847) 358-8888 so we may identify ways to improve your experience. Bourbon Square Management
                                  Review Author Icon

                                  Resident 1021768

                                  Verified Resident 2022

                                  5/3/2022

                                  My husband and I downsized from a large house to apartment living. Our sons have been living here in bourbon square for almost 2 years and we knew we liked their apartment. But, the one we ended up renting is so far above our expectations.… See More>
                                    Manager

                                    5/11/2022

                                    Albion on Lake Cook
                                    Verified Resident 1021768, we are glad to give you the home that you're looking for! Thank you so much for your positive comments about Bourbon Square Apartments! Have a great day! Bourbon Square Management
                                    Review Author Icon

                                    Resident 1019029

                                    Verified Resident 2017 - 2022

                                    4/24/2022

                                    When i don't need to interact with the office, living at Bourbon Square has been great. When i need something done, the office staff (with the exception of Kristen, she's fantastic), barely get anything done. Maintenance does not communicate in any reasonable way and marks tickets… See More>
                                      Manager

                                      4/29/2022

                                      Albion on Lake Cook
                                      Verified Resident 1019029, we regret to hear that you had a negative experience with us with the exception of Kristen, but would appreciate the chance to turn your experience around. We would like to opportunity to mitigate any issues you may have. Please give us a call at 847.358.8888 and ask for our Resident Services Manager Siena. Bourbon Square Management
                                      Review Author Icon

                                      Resident 1019015

                                      Verified Resident 2021 - 2022

                                      4/24/2022

                                      If you’re moving here move with a purpose or reason such as bad credit no credit perhaps needing a place to stay ASAP or needing to save one or 200 dollars in comparison to how much rent other people pay for comparable size apartments; Otherwise… See More>
                                        Manager

                                        4/29/2022

                                        Albion on Lake Cook
                                        Verified Resident 1019015, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If there are any services issue, we would like to mitigate them for you. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (847) 358-8888. We look forward to hearing from you. Bourbon Square Management

                                        Updated Review

                                        Review Author Icon

                                        Resident 770232

                                        Verified Resident 2020 - 2022

                                        4/22/2022

                                        Few hiccup’s in our unit however the maintenance team has gone above and beyond in regards to completing work orders and service request. Enjoying our apartment/home along with utilizing the pool and fitness center.… See More>
                                          Manager

                                          4/24/2022

                                          Albion on Lake Cook
                                          Thank you again for taking the time to let us know how we did. We hope you have a great day! Bourbon Square Management

                                          Updated Review

                                          Review Author Icon

                                          Resident 873773

                                          Verified Resident 2020 - 2022

                                          4/16/2022

                                          Not good, I had expressed that on the past and nothing has changed. Still the same issue with the communication and the cleanliness of the grounds are not getting better either. There's a lot of dogs but no one really cleans and management does nothing… See More>
                                            Manager

                                            4/29/2022

                                            Albion on Lake Cook
                                            Hi Verified Resident 873773, we regret to hear that you are displeased with your recent experience with us. We would like to have a better understanding of your experience. Please reach out to us at (847) 358-8888 at your earliest convenience and we will do our best to resolve this with you. Bourbon Square Management
                                            Review Author Icon

                                            Resident 1001718

                                            Verified Resident 2021

                                            2/25/2022

                                            My experience here at Bourbon Square has been below-average. It seems that every other month a new problem within my unit arises. Although the maintenance team here at Bourbon Square is quick to respond when there’s an emergency, the problem is usually not resolved quickly.… See More>
                                              Manager

                                              3/1/2022

                                              Albion on Lake Cook
                                              Verified Resident 1001718, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (847) 358-8888 to discuss this further. Bourbon Square Management

                                              Updated Review

                                              Review Author Icon

                                              Resident 987557

                                              Verified Resident 2021

                                              2/18/2022

                                              So far good . Just wish there was an outdoor pool and playground since most complexes have this. Also wish the entrance to the complex had more light , its very hard to see where to turn in when it gets dark outside

                                                Manager

                                                3/2/2022

                                                Albion on Lake Cook
                                                Verified Resident 987557, thank you for your kind review; we are happy to pass along your comments to the team here at Bourbon Square Apartments! Palatine has some great resources to enjoy. In the summer, the Family Aquatic Center on Northwest HWY is a great outdoor water park and for a playground, we have Osage Park direct behind the community on the corner of N. Coach Rd and N. Old Hicks Rd. There are swings, slides, and two big baseball diamonds to play around in. We hope that helps. Enjoy your day! Bourbon Square Management
                                                Review Author Icon

                                                Resident 999820

                                                Verified Resident 2018 - 2021

                                                2/18/2022

                                                My door bell hasn't worked in over 6 months. Front door doesn't have a lock on it close to 6 months. Where is the security with this. Barking dogs are very annoying . Cars that don't move for 3 to 4 months

                                                  Manager

                                                  3/2/2022

                                                  Albion on Lake Cook
                                                  Verified Resident 999820, thank you for your review; We would like to work towards a resolution for your buzzer, doors, and the barking dog, so if you are willing, please reach out to us at (847) 358-8888 to discuss this further. Bourbon Square Management

                                                  Updated Review

                                                  Review Author Icon

                                                  Resident 770233

                                                  Verified Resident 2017 - 2021

                                                  2/9/2022

                                                  it took 5 months to get a leak under the sink to get repaired. it took 5 months to get a leak under the sink repaired- it took FIVE months to get a leak under the sink repaired. FIVE MONTHS to get a leak… See More>
                                                    Manager

                                                    2/10/2022

                                                    Albion on Lake Cook
                                                    Hello Verified Resident 770233, we appreciate you taking the time to leave us this feedback. Thank you for your patience during these difficult times. Please let us know if there is anything you need in the future. Bourbon Square Management

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $45. Pet Limit: 2. Comments: We’re pet friendly! Two pets per apartment. Breed restrictions apply. Call for details.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $300. Rent: $45. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • 24-Hour Fitness Center
                                                    • Additional Storage Available
                                                    • Air Conditioner and Heat
                                                    • Balcony or Patio
                                                    • Dog Park
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Pool View
                                                    • Premium Upgraded Units Available
                                                    • Spacious Open Floor Plans
                                                    • Stainless Steel Appliances
                                                    • Vinyl Flooring
                                                    • Walk In Closets
                                                    Show Less
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                                                    Leasing

                                                    Albion on Lake Cook, situated in the quiet suburbs of Palatine, IL, offers a selection of newly renovated one, two, and three-bedroom apartments for rent. These pet-friendly apartments, conveniently located 30 minutes from Chicago s Northside, reveal spacious layouts, impeccable craftsmanship, and a wide range of tasteful features and finishes throughout. Our newly renovated apartments house stainless steel appliances, white stone countertops, exposed brick accent walls, oversized closets, ceiling fans, and a new in-unit washer/dryer. Albion on Lake Cook provides residents with a newly renovated clubhouse with gaming and lounge areas, outdoor swimming pool, 24/7 fitness center, and will soon offer an on-site dog park, and much more! Choosing Albion on Lake Cook, located off Lake Cook Road, also gives you access to stunning lakefront views from your patio or balcony. Call today to schedule your tour with our award-winning leasing team.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: 12:00 PM - 05:00 PM
                                                    • Monday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 09:00 AM - 07:30 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 09:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Village Green

                                                    B+
                                                    B+
                                                    Communities
                                                    193

                                                    Questions & Answers (1)

                                                    SUZUKISAN
                                                    Asked on: 04/08/2019
                                                    Q: Is the landry in unit?
                                                    Anonymous
                                                    Answered on: 04/08/2019
                                                    A: Anonymous beat me to it.. but yes, Washers and Driers are on the first floor backside of each building. None on the actual unit.
                                                    Anonymous
                                                    Answered on: 04/08/2019
                                                    A: No it’s in the basement of each apartment building.

                                                    Frequently Asked

                                                    Based on 299 number of votes by renters, Albion on Lake Cook is currently rated 3 out of 5 stars.
                                                    Albion on Lake Cook is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Albion on Lake Cook is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Albion on Lake Cook is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Albion on Lake Cook is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Albion on Lake Cook is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                    Albion on Lake Cook is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 2 days to their community reviews in the past year.
                                                    Village Green
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $45
                                                    Pet Limit: 2
                                                    Comments: We’re pet friendly! Two pets per apartment. Breed restrictions apply. Call for details.
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $45
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Look and Lease: Rent within 24-hours of touring and receive ONE MONTH FREE on newly renovated apartments. Schedule your tour, today!

                                                    Contact Property

                                                    Albion on Lake Cook

                                                    April 2024

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                                                    Albion on Lake Cook is a 1,221 - 1,341 sq. ft. apartment in Palatine in zip code 60074. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,695 - $2,300. Nearby cities include Deer Park, Inverness, Arlington Heights, Long Grove, and Rolling Meadows.

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