Arrowhead Apartments

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Arrowhead Apartments

1912 Cambridge Court, Palatine, IL 60074
(35 Reviews)
$1,293 - $2,007/mo

Arrowhead Apartments Reviews

(35)

2.9 rating

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35 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2020 - 2022

12/16/2022

Lived here 2 years

I cannot wait to close on my home so I never have to see this place or it’s employees again. PLEASE do yourself a favor and avoid at all costs!!!! The price they charge is WAY TOO DAMN MUCH when you don’t even have more than one washer and dryer per BUILDING. Maintenance is a joke. They only answer you or contact you quickly (or at all) if you’re late on rent. You will also PAY to park, and your guests PAY to park, and if you’re even one minute late- you get towed. That’s around $300. This place SUCKS.

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    anonymous

    Resident 2020

    7/28/2020

    If you smoke weed then this is definitely your place to live. They don't do crap about ppl smoking in the buildings. They have a camera that watches the parking lot. The maintenance guy is creappy around the kids. Pool was suppose to be open its not. They dig threw your trash then charge you 100 dollars. The apartment itself is very nice. However the staff needs to stop smoking weed and listen to their residents and not blow them off.

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      anonymous

      Resident 2018 - 2019

      6/25/2019

      I still remember when I was handed the key to my new home at Arrowhead Apartments-- a spacious, comfortable, quiet apartment. When I left Puerto Rico I never thought I would live in such a beautiful place. I'm super grateful to the management and staff. My apartment was recently remodeled and it is really amazing! Other good things I like about Arrowhead are the ponds, bridges and pretty green areas. Also the pool, the gym and the small park are always clean, and ready to be used. The girls in the office are super friendly, respectful, attentive and always go the extra mile for the residents. I love my home and am super happy to living at Arrowhead Apartments!

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        anonymous

        Resident 2017 - 2019

        6/20/2019

        This is my first time renting out an apartment. I love how they keep the complex so clean and pretty looking. they have a wonderful Scenery. They have wonderful staffing services especially the maintenance. We have a problem with anything in the apartments they don't take long at all. I would definitely recommend this apartment complex to other people.

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          anonymous

          Resident 2018 - 2019

          4/1/2019

          The management literally won't even speak to you. They will literally hide int heir office and refuse to let you in if you have a unique issue. They just came on board recently and are treating tenants like our needs don't matter.

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            Chip2010

            Resident 2018 - 2019

            2/21/2019

            This is by far the worst property management company that I have ever experienced. -------- Housing Development took over managing this property about a year now. I have lived here since July 2018. When I moved in, I was told my friend would receive a referral bonus for recommending the property. As of today no referral was issued and that was seven months ago. I requested extra keys for my dog walkers and offered to pay for them. The first time I requested the keys was a week before I move in. I had asked several times and supposedly the leasing agents and property managers were putting the requests in (multiple requests because I never received any extra keys). The property manager would blame the leasing agent, the leasing agent would blame the maintenance manager, the maintenance manager claims never received the requests, and on an on. The first property manager said she would issue me a concession (break on the rent)for the second month's rent, because they failed repeatedly to paint my apartment before my lease started and even two weeks after my lease started did they finally paint the living room. I spoke to her supervisor Angel about… See More>
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              anonymous

              Resident 2018

              12/6/2018

              I love my new home here, is nice and comfortable , i have not had a bad experience here since i moved a few months ago. The staff in the office are very friendly and helpful with everything ,Maintenance are very good at getting things done. I was concern to move here after reading the reviews but when i walked in i was treated with respect and the staff in the office made me feel comfortable, so i took a chance and move in . i'm so happy with my decision . I know changes are happening and things are just getting better . Cant wait to see the renovations coming up,

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                anonymous

                Resident 2017 - 2018

                5/15/2018

                Avoid this complex at all costs. It was recently bought out by the -------- Housing Development Corporation and everything has completely gone to ----. Office hours are now a whopping 9a-5p M-F. So good luck picking up a package or paying your rent if you hold a job. They came out with all these new rules that are against what you signed up for when originally signing a lease. For example, I signed a lease expecting to be able to use a grill. Now they prohibit them forcing me to get rid of my grill. The latest, I come home from work to find a letter saying I have 5 days to pay a previous month's rent or else I will be evicted. I have not missed one month's payment. Come to find out almost everyone in 2 other buildings received this letter that should not have been sent out. I could keep going. Moral of the story, you're better off living in a van down by the river.

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                  anonymous

                  Resident 2005 - 2017

                  6/21/2017

                  I've been living here for almost 12 years now. The apartment complex used to be a great place with a great surrounding environment. Now since Steadfast bought it over no renovations have been done for the past 5 years and the pool is always being closed for no reason on weekends and early during the week. The managing staff is always different every month and they don't know how to communicate information to their tenants. We use to have security that would come patrol the area at night years ago which was great but now there is no patrol so you will find people that don't even live here blast music in their cars late at night in the parking lot and take up all of the parking spots that are there for the tenants. Rent keeps going up with no changes to the property, they won't even clean the pond which is now all green and swampy for the past several years. Don't waste your money on these apartments, there is plenty of other options around the area.

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                    anonymous

                    Resident 2014 - 2017

                    3/29/2017

                    Arrowhead is terrible. Steadfast Management is terrible. The turnover in the management office is terrible. The only good manager we have had since Steadfast Management took over was -----. It has been going downhill again since she left. The manager that took over for her is already gone after only a few months. I'm glad though because she was useless. I won't stay after my lease is up. Steadfast Management charges for every little thing. They don't care about their tenants at all and They don't spend any money to improve the complex even though they find every way to take your money. Everything is old and run down. They charge us for our neighbor's water and heat usage. They don't do anything for their tenants. The only parties or tenant appreciation events were done by the old manager -----. They were pretty lame but at least she tried. Nothing was done for the holidays in 2016 and I doubt there will be a pool party again. It would be nice if they continued something for their tenants. Even if it is just a manager that is available if we need help. Go somewhere else. Trust me. There are much… See More>
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                      lelya

                      Resident 2014 - 2016

                      5/20/2016

                      I am living in this community for over 2 years so far and I love it! Maintenance and office staff is helpful to resolve any issues. I was living at a different apartment community before in Palatine area and I wished I would have found Arrowhead sooner! Manager is always available to speak with and she will make sure everything is resolved in timely manner. Grounds look beautiful and we didn't have any problems during last winter during the snow seasons. I highly recommend to rent here!

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                        anonymous

                        Resident 2011 - 2016

                        4/29/2016

                        This was a horrible place to live. I lived here for 6 years . It use to be a nice place to live until steadfast management took over. Run far, far, far, away unless you have a lot of disposable money. Way to over priced for their apartments. They never remodel anything in your apartment they do temporary fixes on everything. So everything breaks down constantly! So why was my rent being raised by $40 every year? Also they use a company called conservice which should be called con artist service to figure your water and gas bill out each month. Once they took over our utilities tripled! That was it for us than we decided to not renew our lease again. They will also steal your security deposit with bogus charges! They charged us $175 to paint the place and some other fees that are bogus charges! I wouldn't recommend this place to anyone unless you are desperate and need a place to live!

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                          anonymous

                          Resident 2013 - 2015

                          12/23/2015

                          I have lived here for 2 years. Management has changed staff so much over the years. You're always talking to someone new in the office. The grounds was always cleaned and the residents were quiet and respectful. The apartment was average. I got my car towed 3 times in 2 years and paid $170 each time to get it out. So, please read the fine print on how your car will get towed. Cons: The apartments have a bug problem. I continue seeing roaches, spiders and many other bugs throughout my stay. I couldn't stand it anymore!!! Also, a word of advice, get everything in writing. Do not take anyone word in the office. There's a huge lack of communication and it can affect you in the end.

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                            anonymous

                            Resident 2014 - 2015

                            7/9/2015

                            Not going to lie, Arrowhead Apartments is a terrible place to live. Lots of issues here with the apartment itself and especially management and their policies. They find ways to rip you off your money and it's just messed up. First of all, if you do live here, really read the lease. Word for word. They add an addendum for a lot of things especially for the parking rules. Apparently their company is based out of California and they have different parking rules than Illinois. Still not even sure if that's true or not. For one, you cannot back in your car into the parking space. It will be towed and cost $170. When this first happened, I was reading my lease, but couldn't find this rule. Went to the office and ironically that was the one page out of the whole lease that they didn't give me a copy to. Included on that copy states that a car will get towed if the car's license plate registration sticker is expired. Out of the many apartments I've lived at, I've never heard of these two rules. Yes I agree I signed the lease, but I'm just giving warning to others… See More>
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                              kimithebrat3

                              Resident 2015

                              3/26/2015

                              My husband and I and our 2 year old daughter just moved in a few weeks ago and we LOVE it here so far. We had a few minor issues with the apartment that were fixed as soon as I brought it to the staffs attention. The ladies in the office are so sweet! The kitchen isn't top of the line but it will do for what we need it for. The apartment is very spacious and our new couch fits perfectly with room left over. We have yet to hear our neighbors while inside our apartment. Overall we are so happy with our choice in arrowheadapartments!

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                                prostar

                                Resident 2012 - 2014

                                12/23/2014

                                Lived there for two years, staff is completely rude and inappropriate. Not very knowledgeable office people. They overcharged me due to their negligence in renewing my lease; they let 4 months pass by so the charge amounted to $400. Of which I had no idea until I received an eviction notice. When I went to the office to clear up the mess they basically crossed their hands and said I didn't have the proper paperwork to show that I was renewing/had a lease. They simple threw away my acceptance renewal letter and said I didn't inform them of anything and that I was basically a liar so they charged me month-by-month rate. At that point there was absolutely nothing I could do but to pay the $400. Absolutely the worst complex ever!

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                                  anonymous

                                  Resident 2014

                                  5/30/2014

                                  Nasty hallways, nasty management, filthy up keep of common areas. Apartments are old and dated. Specifically Jessica and Rick are down right horrible and unprofessional. Never seen such rudeness, and their boss always give some insulting response please lady come and view your apartments and your staff without them knowing. Appallingly place and very dangerous always here gun shots. Just wow!!!

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                                    anonymous

                                    Resident 2009 - 2012

                                    10/15/2012

                                    It was good at first better then my first horrible nightmare apartment. But after my first year the "honeymoon" feeling went away. I didn't need to pay my cable because there was cops on every-night anytime between 12 am and 5am. At one time I saw a young guy jump out the second floor window because he was running from the cops and the chased him around the pond. They were always there for noise complaints. If you get home after 9 or 10 at luck good luck finding a place to park even in the big parking lot by the dog park and it's impossible on Friday or Saturday night when a lot of non residents park there. Tried to call towing company once because I had no where to park and they told me they only tow when management calls them. They need to have a designated visitor parking Also they allow section 8 in at least one in every-building and most of time the people are all right but not always. Prices were horrid for the bs!! Not updated at all and not that big for the price. Good luck doing laundry. I will say… See More>
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                                      anonymous

                                      Resident 2004 - 2011

                                      9/20/2011

                                      Beware

                                      Okey so I lived here for a while, and loved it, now that the new manager (Stacey) is here I hate it! Mike was a caring person and really cared about the property, he made sure people were happy and that the property looked as good as it could. Stacey on the other hand doesn't care about ----, she let the property down. She cares only about herself and no one else. If you call and need anything done, not only does she return your phone call who knows when, her voice says all about what she is thinking. She doesn't care. She has the worst maintenance staff ever, and thinks that Rick the maintenance manger is the best, when in reality he knows nothing and cares about nothing and nobody. The grounds are horribly kept now that she took over, people don't clean up after their dogs, because she doesn't enforce it, people are changing their oils and painting cars on the property, people from other places are dumping trash onto the property, and kids are playing on the parking lots. She cares about none of that!!! Beware I am so glad my lease is up this year and I am… See More>
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                                        anonymous

                                        Resident 2008 - 2009

                                        1/2/2009

                                        If you like goose poop, you'll love this place

                                        Ridiculously overpriced! A much nicer establishement is about 1 mile away for only about $5 more a month, expected similar service... Staff was not knowledgable about the lease when explaining it. Fairly small, a little noisy. Goose ---- all over the sidewalks, not to mention the fact they chase little kids around. This is in no way shape or form a "luxury" apartment. Best feature, you can buy out the lease!!

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                                          wilmsmike

                                          Resident 2007 - 2008

                                          10/30/2008

                                          fhello mike

                                          living at arrowhead apartment is a nice and safe place to live . The staff is very helpful if we every need anything they are always here for us.

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                                            meemie05

                                            Resident 2007 - 2008

                                            10/16/2008

                                            Friendly Mary

                                            Its a very Friendly place to live and always helpful to rentors.

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                                              meemie056963

                                              Resident 2007 - 2008

                                              10/2/2008

                                              friendly

                                              Arrowhead a friendly please to live

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                                                anonymous

                                                Resident 2004 - 2008

                                                8/14/2008

                                                Easy living

                                                We recently transferred apartments at Arrowhead and the staff was so nice they gave us the time I needed to transfer into the apartment and clean the old one with out pulling our hair out. The maintenance staff was always good but it seems this year they have even gotten better. They put a lot of money into the property Last year redoing the siding and the pool which needed it it and now looks great. I have been renting for 10 years at different apartment communities, it is what I prefer and I am very happy with the Arrowhead.

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                                                  anonymous

                                                  Resident 2008

                                                  6/15/2008

                                                  would be great if it were cheaper

                                                  For the price, you'd expect something a bit nicer, or at least the occasional decent interaction with the property manager. Ever since management changed over, dealing with the office is about as pleasant as dealing with the dentist, only worse. People seem to now be moving in and out every month, and this probably has as much to do with them raising the rent as is does with it being a very impersonal and awkward place to live. No one expects management to have parties in the clubhouse for residents (though they used to!), but an occasional "hello" from the 20-year old that runs the place wouldn't be too much to ask for, I think. NOT worth the money or the BS.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bed, 1 Bath

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                                                    2 Bedrooms

                                                    2 Beds, 1 Bath

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                                                    3 Bedrooms

                                                    3 Beds, 2 Baths

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

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                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site

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                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
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                                                    Arrowhead Apartments

                                                    June 2024

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                                                    Arrowhead Apartments is an apartment in Palatine in zip code 60074. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $2,007. Nearby cities include Deer Park, Inverness, Arlington Heights, Long Grove, and Rolling Meadows.

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