The Clayson Apartments
#11,396 #2 #144

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The Clayson Apartments

860 West Panorama Drive, Palatine, IL 60067
(259 Reviews & Surveys)
$1,670 - $1,960/mo

Floor Plans & Pricing

1 Bedroom

1 Bedroom

1 Bed, 1 Bath | 700 sq. ft.

See Floor Plan Details

2 Bedrooms

2 Bedrooms

2 Beds, 1 Bath | 950 sq. ft.

$1,670 - $1,960

3 Available Units

See Floor Plan Details

3 Bedrooms

3 Bedrooms

3 Beds, 2 Baths | 1,225 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

B+

Review Ratings

Noise

4.0

Grounds

3.3

Safety

3.0

Office Staff

3.9

Maintenance

3.3

Neighborhood

4.6

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C+

Number of reviews in the past 365 days

6

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

The Clayson Apartments Reviews

(215)

3.5 rating

See Details

223 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1256366

Verified Resident 2023 - 2024

6/12/2024

I haven't been living here long approximately 7 mos and it wasn't off to a pleasant start for me n my family so I just Rather Not comment at this time due to my own reasons about anything pertaining to my stay or my feelings

    Updated Review

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    Resident 720925

    Verified Resident 2019 - 2024

    6/10/2024

    Too many new employees in and out . Too many new maintenance people. No one returns to complete the jobs. . New neighbors are moving in and causing problems more violence has start happening. Swimming pools are not being monitored

      Review Author Icon

      Resident 1255315

      Verified Resident 2023 - 2024

      6/7/2024

      Excelente conjunto todo est? siempre limpio y hay seguridad el personal es muy amable es un lugar muy confort para vivir .. es s?per recomendable tiene excelentes ?reas de recreaci?n y muy seguras ? es muy silencioso se vive en armon?a

        Review Author Icon

        Resident 1255249

        Verified Resident 2024

        6/6/2024

        Move on was very smooth. I walked in and the woman at the front desk recognized me from when I toured in January and said "Hey I was just about to call you!" It made me feel like they care about the residents. The apartment… See More>

          Updated Review

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          Resident 583358

          Verified Resident 2023 - 2024

          6/3/2024

          The office staff is courteous and always helpful, unfortunately, there are too many issues with the aprtment and appliance and doors are very old. Repairs are often incomplete or done improperly. The tenants are not made to keep their porches and balconies neat… See More>

            Updated Review

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            Resident 550555

            Verified Resident 2019 - 2024

            6/3/2024

            great staff when moved in in 2019 , every year since , there has been a new management company , each with different agendas, moved to this community because of location , having the amenities is a great bonus.

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              anonymous

              Resident 2017 - 2023

              6/6/2023

              Awful management, dirty pool, poor maintenance

              I have lived at the Clayson for 6 years and have loved. However the new management has been awful and unresponsive. The manager is always gone and will not return your calls. It’s upsetting to see the down grade. The pool is dirty and literally… See More>
                Manager

                6/7/2023

                The Clayson Apartments
                We're sorry to hear about your impressions of our community and team. Your safety and peace of mind are our biggest concerns, and we would appreciate the opportunity to speak to you further about your concerns. When you have a moment, please contact our office at your earliest convenience. We hope to connect with you soon to begin taking the necessary steps to improve your experience at The Clayson. Sincerely, Falguni B., Community Director - The Clayson
                Review Author Icon

                anonymous

                Resident 2020 - 2021

                11/30/2021

                *Don't believe the 5 star reviews... they are most likely part of a promotion to win free rent* This has been the worst apartment I've ever stayed at. There are a lot of low income people living here and we've had issues with suspicious people… See More>
                  Manager

                  11/30/2021

                  The Clayson Apartments
                  Thank you for sharing your concerns with us. Safety and comfort are of the utmost importance to us at The Clayson, so we're disappointed that we haven't left you with the best impression so far. We're so sorry to hear about your car and the delays in maintenance service. Please know that we don't take these situations lightly as our residents' comfort is absolutely critical to us. If you wouldn't mind, please feel free to visit our office. We would love to discuss these issues with you personally so we may work to resolve them and improve your experience. Sincerely, Laura P., Community Director - The Clayson
                  Review Author Icon

                  Resident 883001

                  Verified Resident 2020 - 2021

                  3/12/2021

                  Clayson is a good community to live in. It's an affordable community. It is nice clean and well-maintained community. They have very supportive staff that tries to understand your issues properly and helps you. It has good amenities like Gym, Swimming-pool, Barbeque Grill, etc.

                    Review Author Icon

                    Resident 881642

                    Verified Resident 2020 - 2021

                    3/10/2021

                    The Clayson is a very nice community to live in. The staff are very kind and welcoming. The apartments are spacious and modern. There are many community events held for residents. The community is family friendly. The maintenance are efficient with fixing issues in and… See More>
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                      Resident 870763

                      Verified Resident 2018 - 2021

                      2/6/2021

                      It is fun and i Love living Her?! It is peaceful and the staff is very nice!!! I enjoy my neihbors company! Sometimes it gest a little nosiy but that about all the problemy i have! I would definetly recommend to a Friend!

                        Updated Review

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                        Resident 710438

                        Verified Resident 2014 - 2021

                        1/7/2021

                        Love it here!!!! It's accessible to a lot of things in the area. Neighbors are quiet in our building ... Maintenance is wonderful and they do a great job.. I would recommend the Clayton to all my friends!!!

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                          rlong1964

                          Resident 2020 - 2021

                          1/5/2021

                          I moved into the Clayson in July of 2020, during the beginning part of the pandemic, the staff was friendly and very helpful with my move and took care of issues that I had in a timely manner. I had an issue in November with… See More>
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                            anonymous

                            Resident 2019 - 2020

                            12/24/2020

                            Extremely unprofessional staff and I keep of the property. Windows with snow accumulating in the inside during winter due to improper window maintenance. (Temps at 40 degrees in unit at night) in addition to lack of parking, no reliable mail room without prescheduled appointment, alongside… See More>
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                              anonymous

                              Resident 2020

                              11/3/2020

                              Lazy team, old buildings with multiple fluid from the Landry rooms every week , and the water inters to the apartments causing dirty smell. Our kids became sick from this bad smell. bad service, very expensive apartments with no reason. Old air conditioning that doesn't… See More>

                                Updated Review

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                                Resident 758390

                                Verified Resident 2020

                                11/3/2020

                                Is great i love it........... .......................????????????????????((((((((((((((((((??????????????????sgjgxdvvhhcffchh g dd I vfdbgdfghhgxdsfgvdtggffghgffgffdffffggghvf d dftyyhyhhggggggg u iuggghh

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                                  Resident 805165

                                  Verified Resident 2019 - 2020

                                  8/18/2020

                                  Space is cheaply renovated and dorm room sized. ant/bug problem despite treatment from the staff. You can see where some flooring doesn't meet up to the wall. Air cond. and wash/dryer is not powerful enough.

                                    Manager

                                    8/22/2020

                                    The Clayson Apartments
                                    We do appreciate your feedback and ask that you stop by the office so that we can better assist you regarding these concerns. Sincerely, The Clayson
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                                    Kayla_H814

                                    Resident 2020

                                    7/7/2020

                                    I've lived here for over 3 years and the management has changed several times... Never had an issue until now with the new property manager Chrissy. I've had no a/c for over two weeks in my apartment. It's been over 90 degrees and my apartment… See More>
                                      Manager

                                      7/7/2020

                                      The Clayson Apartments
                                      Hi Kayla, After speaking with you in length today regarding your concerns, I'm saddened to know that it didn't make any resolve. Your feedback is appreciated. Sincerely, Cheron E. Regional Manager
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                                      Resident 773588

                                      Verified Resident 2016 - 2020

                                      5/29/2020

                                      Very nice apartments, quiet place to live. Nice neighborhood . The apartments are in good condition. The maintenance team always doing a great work. The people that work at the office also when I was needing something they were helping me.

                                        Manager

                                        6/15/2020

                                        The Clayson Apartments
                                        Thank you for the wonderful review and comments about The Clayson. We appreciate it! Sincerely, The Clayson Team
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                                        Resident 769939

                                        Verified Resident 2020

                                        5/18/2020

                                        Beautiful apartment, friendly staff. Maintenance staff very helpful and courteous. The neighborhood feels very safe. The grounds and landscaping are very well maintained. The laundry facilities are state of the art. Best place ever.

                                          Manager

                                          5/18/2020

                                          The Clayson Apartments
                                          Thank you so much for the great review. We appreciate the feedback. Sincerely, The Clayson Team
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                                          Resident 757875

                                          Verified Resident 2020

                                          4/6/2020

                                          Friendly staff. Apartments are newly remodeled or renovated. Nice community. Affordable living. There is several amenities offered. There is community activities that the staff offer to the community for social gathering.

                                            Manager

                                            4/8/2020

                                            The Clayson Apartments
                                            I'm happy to see that you utilize the community amenities and enjoy the activities offered as well. Your feedback is appreciated. Sincerely, Chrissy K. Property Manager
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                                            Resident 754791

                                            Verified Resident 2020

                                            3/23/2020

                                            Very Professional and informative. Would recommend. Quiet and property very well kept.Look forward to a long relationship with the Clayson. I appreciate all the amenities offered to the residents. Thank You

                                              Manager

                                              4/8/2020

                                              The Clayson Apartments
                                              Thank you for your 5 star review of The Clayson, it means a lot to all of us! Sincerely, Chrissy K. - Property Manager
                                              Review Author Icon

                                              Resident 754775

                                              Verified Resident 2012 - 2020

                                              3/23/2020

                                              My building is well kept up cleaning crew is here normally 2times a week i appreciate the beautiful washers and dryers very nice but the promise of finishing the hall ways need to get done all in all tho the community … See More>
                                                Manager

                                                4/8/2020

                                                The Clayson Apartments
                                                I'm glad to see that you are enjoying the new washer and dryers. We will begin the other upgrades before the end of April, it will look great when it's done. Thank you again for your 4 star review! Sincerely, Chrissy K. -Property Manager
                                                Review Author Icon

                                                Resident 748433

                                                Verified Resident 2020

                                                2/29/2020

                                                The community is great to live in. It's very quiet and safe. You are in a general location where you are pretty close to everything (grocery store, fast food restaurants, car wash, bank, express way, school and etc)

                                                  Manager

                                                  2/29/2020

                                                  The Clayson Apartments
                                                  Thank you so much for your feedback about The Clayson! I'm so happy to hear such amazing things and really appreciate your 4 star rating!
                                                  Review Author Icon

                                                  Resident 746995

                                                  Verified Resident 2020

                                                  2/24/2020

                                                  From the moment we arrived the management staff was nothing but welcoming, kind & helpful! Karen Kaplan specifically went above & beyond to find us our perfect unit! We toured many different units all over the property & Karen was very patient in helping us… See More>
                                                    Manager

                                                    2/24/2020

                                                    The Clayson Apartments
                                                    Happy to hear that Karen and the team have superior customer service from visit to move in. I will show Karen this review and show her how much she was appreciated. Your feedback and rating means a lot to all of us! Thank you again! Chrissy K. Property Manager

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Covered Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Animal type not listed Allowed
                                                    • Dogs Allowed
                                                      Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Air Conditioner
                                                    • Balcony or Patio
                                                    • Ceiling Fan
                                                    • Faux Wood Flooring
                                                    • Fitness Center
                                                    • Grill Area with Firepit
                                                    • Large Closets
                                                    • Lawn Games and Bocce Ball Areas
                                                    • Microwave
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Pets Allowed
                                                    • Picnic Area
                                                    • Playground
                                                    • Pool
                                                    • Refrigerator
                                                    • Separate Informal Dining Area
                                                    • Stainless Steel Appliances
                                                    • Volleyball Court
                                                    • Walking Trails
                                                    • Yoga and Cardio Room
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                                                    Leasing

                                                    Welcome to The Clayson Apartments, nestled in the Chicago suburbs of Palatine, Illinois. Our pet-friendly community pairs timeless comfort with modern amenities, offering spacious one, two, and three-bedroom homes designed to meet your lifestyle needs. At The Clayson, we recognize the importance of personalized experiences. We host free monthly events and exclusive classes thoughtfully customized to our community. We even offer after-school programming to our youngest residents. Conveniently located to shopping, schools, dining, and entertainment, The Clayson effortlessly blends comfort, community, and convenience. Don t miss your opportunity to make it your next home apply today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 259 number of votes by renters, The Clayson Apartments is currently rated 3.5 out of 5 stars.
                                                    The Clayson Apartments is rated 3.3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    The Clayson Apartments is rated 3.3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    The Clayson Apartments is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    The Clayson Apartments is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    The Clayson Apartments is rated 4.6/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    The Clayson Apartments is rated 3.9/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    TI Communities
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    Animal type not listed Allowed
                                                    Dogs Allowed
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    The Clayson Apartments

                                                    June 2024

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                                                    The Clayson Apartments is a 700 - 1,225 sq. ft. apartment in Palatine in zip code 60067. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,670 - $1,960. Nearby cities include Deer Park, Inverness, Arlington Heights, Long Grove, and Rolling Meadows.

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