Albion on Northwest
#15,977 #4 #268

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Albion on Northwest

975 Sterling Avenue , Palatine, IL 60067
(225 Reviews)
$1,325 - $2,000/mo
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Move-In Specials

Move in by the end of March and get up to 1.5 months FREE on select renovated 1-bedroom apartments! Contact our leasing office to learn more.

Floor Plans & Pricing

1 Bedroom

Oak (As)

1 Bed, 1 Bath | 735 sq. ft.

$1,595

5 Available Units

See Floor Plan Details

Oak (Ah)

1 Bed, 1 Bath | 735 sq. ft.

$1,650

5 Available Units

See Floor Plan Details

Elm (A1h)

1 Bed, 1 Bath | 830 sq. ft.

$1,695

5 Available Units

See Floor Plan Details

Elm (A1p)

1 Bed, 1 Bath | 830 sq. ft.

$1,695

5 Available Units

See Floor Plan Details

Elm (A1s)

1 Bed, 1 Bath | 830 sq. ft.

$1,650

4 Available Units

See Floor Plan Details

Oak (Ap)

1 Bed, 1 Bath | 735 sq. ft.

$1,650

3 Available Units

See Floor Plan Details

Oak (A)

1 Bed, 1 Bath | 735 sq. ft.

$1,325

2 Available Units

See Floor Plan Details

2 Bedrooms

Willow (C1)

2 Beds, 2 Baths | 1,100 sq. ft.

$1,745

2 Available Units

See Floor Plan Details

Evergreen (Cs)

2 Beds, 2 Baths | 1,070 sq. ft.

$1,795

2 Available Units

See Floor Plan Details

Maple (Bh)

2 Beds, 1 Bath | 920 sq. ft.

$2,000

2 Available Units

See Floor Plan Details

Maple (B)

2 Beds, 1 Bath | 920 sq. ft.

$1,575

1 Available Unit

See Floor Plan Details

Maple (Bs)

2 Beds, 1 Bath | 920 sq. ft.

$1,895

1 Available Unit

See Floor Plan Details

Evergreen (Ch)

2 Beds, 2 Baths | 1,070 sq. ft.

$1,999

1 Available Unit

See Floor Plan Details

Evergreen (C)

2 Beds, 2 Baths | 1,070 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D
D

Renter Ratings

D

Review Ratings

Noise

2.5

Grounds

1.0

Safety

1.5

Office Staff

1.0

Maintenance

1.5

Neighborhood

2.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

2

Manager’s Review Engagement

C

Percentage of reviews responded to

50.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

160 days

View Community Timeline
View Community Timeline

Albion on Northwest Reviews

(225)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2019 - 2023

5/16/2023

So many hidden charges and terrible staff

I’m just gonna make this quick. They will ignore all your calls if something important comes up, like I don’t know, they forget to charge you utilities and you rack up an enormous bill somehow then force you to email them instead of call them… See More >
    Review Author Icon

    kekjr_k

    Resident 2022 - 2023

    5/4/2023

    If you like rodents, you'll love living here

    My recommendation is to stay away from this glorified slum. There are mice and rodents and their pest control is unable to contain the problem. The management staff will not talk about it and the maintenance team ignores the problem. The rent is high and… See More >
      Manager

      5/8/2023

      Albion on Northwest
      Thank you, Kenneth. After some investigation, we confirmed that this review is for another community in the area with a similar name. We're happy to hear that the property manager of the community you reside in was able to get in touch with you to discuss your concerns and address any items you need assistance with. Sincerely, Albion on Northwest
      Review Author Icon

      anonymous

      Resident 2022 - 2023

      1/23/2023

      You can do better for the same price

      Most of the reviews on here are from years ago and don’t apply to the current owners (Village Green, I believe) so I wanted to leave a current review. We moved into a 2 bedroom apartment. We were weary to begin with because the 2… See More >
        Manager

        3/15/2023

        Albion on Northwest
        Our team here at Albion on Northwest is proud to provide our residents with exceptional quality rental experiences, and we deeply value any and all feedback we receive in the process. Thank you for taking the time to share this detailed information with us, as it allows us to enhance the experiences and customer service we provide in the future. If you have any additional feedback, please call us at (847) 359-9600 or email bir@villagegreen.com. Sincerely, Albion on Northwest Management
        Review Author Icon

        mpentsak11@gmail.com

        Resident 2022

        8/24/2022

        Roaches and disrespectful personnel

        We moved in to Albion in Palatine 3 month ago! 2 weeks after we moved in we got roaches from the dirty neighbors across ( they moved out now). All this time we were asking the leasing office to treat it! Nothing yet, we still… See More >
          Review Author Icon

          anonymous

          Resident 2022

          7/23/2022

          DO NOT MOVE HERE! You will regret it

          Please don't move here! Within a month of moving in it has been the worst experience of my life. Management is horrible and difficult to get a hold of. Way overpriced and half of the appliances in a brand new remodeled unit don't work. Bathroom… See More >
            Manager

            7/28/2022

            Albion on Northwest
            Thank you for taking the time to share your concerns and feedback with us. We're deeply sorry to hear that your first few weeks at Albion on Northwest have been anything less than exceptional. We appreciate you sharing your concerns with us and allowing us to visit your home and evaluate any items that need repair or improvement. We're also in contact with the towing company in hopes of reaching a resolution. We'll continue to follow up with you as updates become available to us. If there's anything we can do for you in the meantime, please call us at (847) 359-9600 or email bir@villagegreen.com. Sincerely, Albion on Northwest Management
            Review Author Icon

            liz_d137

            Resident 2008 - 2022

            7/20/2022

            Wonderful

            I have lived here for 15 years and when management companies changed we have a new service supervisor new Ron Vikara. He goes beyond the Call of Duty he's kind helpful always on time returns your phone calls and he's always happy he's someone that… See More >
              Manager

              7/21/2022

              Albion on Northwest
              Thank you so much for taking the time to share your experience with our team. Nothing makes us happier than hearing that you feel at home in our gorgeous community. Please know that you can always count on us to deliver first-class customer service. As a reminder, if there's anything we can do for you, please call us at (847) 359-9600 or email bir@villagegreen.com. Sincerely, the Albion on Northwest Team
              Review Author Icon

              anonymous

              Resident 2019 - 2022

              4/5/2022

              Run

              I live here for 3 years .My lease ended at the end of March and they would send me letters saying I need to vacate the apartment .Now there trying to charge me April’s rent. just to make I called and talk to itzel and… See More >
                Manager

                4/14/2022

                Albion on Northwest
                Thank you for taking a moment to share this feedback with us. While we are very sorry to hear that your experience residing at Albion on Northwest has been less than satisfactory, we believe there may have been a miscommunication that resulted in some confusion. We'd like to connect with you to provide you with some clarity and answer any questions you might have. We kindly ask that you give us a call at your earliest convenience at (847) 359-9600 or email us at bir@villagegreen.com. Sincerely, the Albion on Northwest Management Team
                Review Author Icon

                Sheila_M182

                Resident 2021 - 2022

                3/31/2022

                DONT MOVE IN HERE!!!

                They will sooner let you freeze then fox the gap in your window. I’m currently stuck in a lease and freezing while I watch the snow and rain come into my apartment. The staff or management are no help. They are all a joke. RUN… See More >
                  Manager

                  4/14/2022

                  Albion on Northwest
                  We appreciate you taking the time to share this feedback with us. We're deeply sorry to hear that you're experiencing this issue within your home, and rest assured, we'd like to connect with you to learn some additional information and implement a solution as soon as possible. Please give us a call at 847-359-9600 or email us at bir@villagegreen.com at your earliest convenience to submit a maintenance request. Sincerely, the Albion on Northwest Team
                  Review Author Icon

                  Nancy_Y521

                  Resident 2015 - 2022

                  1/27/2022

                  I have lived here 6 years and mgmt/owners have had their ups and downs. My lease is up the end of April and they want to raise my rent over $100, which is unacceptable. I called the office to try to negotiate the increase and… See More >
                    Manager

                    2/9/2022

                    Birchwood on Sterling
                    Thank you for taking a moment to share this feedback with us, Nancy. As leasing professionals that strive to provide our residents with superior quality rental experiences, we're disheartened to hear this. With the recent change in management, we are working to bring many aspects of the community up to speed and apologize for ay inconvenience you've experienced as a result. If you have any questions, or if you'd like to speak to us about your concerns in more detail, please give us a call at (847) 359-9600 or email us at bir@villagegreen.com. Sincerely, Birchwood on Sterling Management
                    Review Author Icon

                    Allison_P809

                    Resident 2021 - 2022

                    1/25/2022

                    ?? HORRIBLE!!! - CON ARTIST RUDE SCAMMERS ?? Gave us a 60 day notice the end of our lease. Note that their "60 day notice" is a small 3 sentence portion out of a 51 page lease. We asked if we could have an extension… See More >
                      Manager

                      2/9/2022

                      Birchwood on Sterling
                      Thank you for taking a moment to share this feedback with us. As leasing professionals that strive to provide our residents with superior quality rental experiences, we're disheartened to hear this. With the recent change in management, we are working to bring many aspects of the community up to speed and apologize for any inconvenience you've experienced as a result. Most, if not all apartment communities, require notice to be provided in advance to prepare for the next residents and advertise availability accurately. If you have any questions, or if you'd like to speak to us about your concerns in more detail, please give us a call at (847) 359-9600 or email us at bir@villagegreen.com. Sincerely, Birchwood on Sterling Management
                      Review Author Icon

                      anonymous

                      Resident 2006 - 2021

                      12/18/2021

                      We have actually lived here since before 2006 and have gone through several management companies. This new one is worse than even the last one and the one before that which is saying a lot. If you go in there they have a bad attitude… See More >
                        Manager

                        12/21/2021

                        Birchwood on Sterling
                        Thank you for taking the time to share this feedback with us. We'd like to take this opportunity to thank you for choosing to call Birchwood on Sterling your home since 2006 - we consider it an honor to be the place you choose to rest and relax. We're deeply sorry to hear that your experience these last few years has been anything short of exceptional, and would like to connect with you to learn more about your experience as a whole and find out how we can improve moving forward. We kindly ask that you give us a call at (847) 359-9600 or email us at bir@villagegreen.com. Sincerely, the Birchwood on Sterling Management Team
                        Review Author Icon

                        anonymous

                        Resident 2021

                        12/7/2021

                        Management does NOT communicate what is happening to the complex at all. when repaving the parking lots, we were given less than 24 hour notice that our cars had to be moved. since then, they have started to require payment to park in the same… See More >
                          Manager

                          12/13/2021

                          Birchwood on Sterling
                          Thank you for taking a moment to share this feedback with us. We're deeply sorry for any inconvenience that you experienced during the repaving of our parking lot. Rest assured, our number one priority is providing you and your fellow residents with an exceptional rental experience through upgrades and improvements throughout the community. We'd like the opportunity to speak with you personally to address any concerns you may have about the recent changes and personally apologize for any inconvenience you may have experienced. We can be reached by calling (847) 359-9600 or email us at bir@villagegreen.com. Sincerely, the Birchwood on Sterling Management
                          Review Author Icon

                          Howie422

                          Resident 2014 - 2021

                          12/3/2021

                          My friend needs her freezer fixed, microwave bulbs, air filter and the link to Auto Pay. She talked to maintenance and Itzel 3 weeks ago but nothing resolved and now won't even return calls. Get off your a** and call her! She is at 1185… See More >
                            Manager

                            12/21/2021

                            Birchwood on Sterling
                            Thank you for sharing this feedback with us.
                            Review Author Icon

                            anonymous

                            Resident 2021

                            12/1/2021

                            DO NOT LIVE HERE! Gave us bed bugs! Staff is horrible and rude. New management company came in and changed everything even tho we signed a lease with previous conditions. When trying to work with them they treat you awfully. Insanely overpriced and cheap for… See More >
                              Manager

                              12/8/2021

                              Birchwood on Sterling
                              Thank you for taking a moment to share this feedback with us. We apologize for any confusion you may have experienced as a result of our new policies. Rest assured, we understand the challenge that comes with change, and as a benefit to our current residents, we've waived the registration fees for their vehicles and have made ourselves available in the event you or your fellow residents have questions. We can be reached by calling (847) 359-9600 or email us at bir@villagegreen.com. Sincerely, the Birchwood on Sterling Team
                              Review Author Icon

                              anonymous

                              Resident 2018 - 2021

                              11/16/2021

                              My stove and microwave hasn’t work since may i called ,walk in … no help They don’t fix the apartments but they surely fixing outside ..The new crew suck and I can’t wait to leave I’m not renewing my lease here …. DONT COME HERE… See More >
                                Review Author Icon

                                AZCS

                                Resident 2020 - 2021

                                10/19/2021

                                I got home around 9:15 pm this evening, I proceed to the the parking lot and parked in one of the available spots. After climbing the stairs i saw a note stuck between the door, saying they are sealing the the parking lot tomorrow. The… See More >
                                  Review Author Icon

                                  anonymous

                                  Resident 2020 - 2021

                                  6/14/2021

                                  Maintenance was extremely slow. I put in a work order in March, it is June now and the problem has not been addressed. Had water leaking through a light fixture in my bathroom ceiling and when they came, they did nothing. Whenever I call the… See More >
                                    Review Author Icon

                                    anonymous

                                    prospectiveVisited 2021

                                    1/2/2021

                                    Karen was extremely rude has no manners doesnt know how to talk to her customers. She has a bad attitude it is better for her to quit her job if she hates it. When asked her a questions she was irritated. HORRIBLE customer service. The… See More >
                                      Review Author Icon

                                      Jenn865

                                      Resident 2013 - 2017

                                      6/1/2019

                                      The apartment was big and it of date (but cheap). You get what you pay for. When we moved in the carpets were stained and walls had the paint peeling. The previous tenants installed a fan with an orange light in the kitchen that was… See More >
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                                        anonymous

                                        Resident 2015 - 2017

                                        8/30/2017

                                        Nice place to live. Friendly people and great area.

                                          Review Author Icon

                                          anonymous

                                          Resident 2014 - 2017

                                          8/30/2017

                                          New management is making great changes. Pleasant staff and a maintenance crew that actually cares.

                                            Review Author Icon

                                            StephB18

                                            Resident 2016 - 2017

                                            8/10/2017

                                            Terrible experience- Appliances that don't work well, the neighbors have leaks in their roof, I have been begging for my window to be fixed for 2 months. I have been to the leasing office 5 times in person to complain about my window as politely as… See More >
                                              Review Author Icon

                                              anonymous

                                              Resident 2016

                                              6/3/2016

                                              We were beyond disappointed with our experience here. The maintenance and management is so terrible. The staff, with the exception of two nice leasing agents, is completely unprofessional and unresponsive. We noticed numerous issues with the apartment during our move-in inspection and were promised that… See More >
                                                Review Author Icon

                                                anonymous

                                                Resident 2012 - 2016

                                                4/2/2016

                                                I've lived here since 2012 and I've loved it. It's the cheapest in the area for the square footage, safe area, quiet (depending on your neighbors, but I suppose I have quiet ones). Parking is open for visitors, cops drive up and down the street… See More >
                                                  Review Author Icon

                                                  kevin2334

                                                  Resident 2009

                                                  3/30/2016

                                                  I came in late on a lease and left early. I went down to the main office and had the roommates sign me off the lease. They staff told me i was off the lease. Two years later i look at my credit report and… See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer and Dryer Included in Apartment Home
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $300. Rent: $45. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $45. Pet Limit: 2. Comments: We’re pet friendly! Two pets per apartment home. Breed restrictions apply. Call for details.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • Balcony or Patio
                                                    • Breakfast Bar
                                                    • Carpet in Bedrooms
                                                    • Clubhouse
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Lounge with Firepit
                                                    • On-Site Management
                                                    • Pool
                                                    • Stainless Steel Appliances
                                                    • Walk In Closets
                                                    • Walk In Showers
                                                    • White Cabinetry
                                                    • WiFi in Common Areas
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                                                    Leasing

                                                    Albion on Northwest, located in the picturesque city of Palatine, IL, offers one and two-bedroom apartments for rent with newly renovated options available. Each of our pet-friendly residences showcases a desirable open-style layout with plush carpeted bedrooms, a private balcony or patio, a spacious living area, walk-in closets, and attractive vanity-lit bathrooms. Prefer a more modern design? Our newly renovated apartments brandish sleek stainless steel appliances, white shaker-style cabinets, premium quartz countertops, vinyl plank flooring, and upgraded light fixtures. With an unmatched location directly off Route 14, Albion on Northwest makes it easy to explore Palatine s pristine parks, run errands in nearby Schaumburg, or commute to work in the Windy City of Chicago. Residents of Albion on Northwest also enjoy exclusive access to a variety of convenient amenities, including a fitness center, outdoor terrace and lounge space, an on-site dog park, and an outdoor pool!
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                                                    Office Hours

                                                    • Sunday: 12:00 PM - 05:00 PM
                                                    • Monday - Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 09:00 AM - 07:30 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 09:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Village Green

                                                    B
                                                    B
                                                    Communities
                                                    194

                                                    Questions & Answers (2)

                                                    Anonymous
                                                    Asked on: 01/30/2023
                                                    Q: What is the actual difference between the elm A1S, A1H, and A1P apartments? the floor plans appear to be identical yet the pricing is different and the A1H doesnt have a full bath? What does that mean? Shower only?
                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: How easy is it to find guest parking?

                                                    Frequently Asked

                                                    Based on 225 number of votes by renters, Albion on Northwest is currently rated 2.3 out of 5 stars.
                                                    Albion on Northwest is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Albion on Northwest is rated 1.5/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Albion on Northwest is rated 2.5/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Albion on Northwest is rated 1.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Albion on Northwest is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Albion on Northwest is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 50% of their community reviews in the past year.
                                                    Managers have replied within 160 days to their community reviews in the past year.
                                                    Village Green
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $45
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $45
                                                    Pet Limit: 2
                                                    Comments: We’re pet friendly! Two pets per apartment home. Breed restrictions apply. Call for details.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Move in by the end of March and get up to 1.5 months FREE on select renovated 1-bedroom apartments! Contact our leasing office to learn more.

                                                    Contact Property

                                                    Albion on Northwest

                                                    March 2024

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                                                    Albion on Northwest is a 735 - 1,100 sq. ft. apartment in Palatine in zip code 60067. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,325 - $2,000. Nearby cities include Deer Park, Inverness, Arlington Heights, Long Grove, and Rolling Meadows.

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