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Yessenia_Rivera88 • Resident 2013 - 2016 Not Recommended
Reviewed 09/17/2016
I currently live at Green Oaks Apartments and let me tell you this is not what you want. I moved in February of 2013 and this is my fault I did it out of desperation to finally have my 1st apartment. Let me start of by saying Denise the office manager is very rude and she will treat you as if you mean nothing and everything is your fault. They DO NOT take into consideration your seniority. This is my story. Rent is due on the 5th of every month. I had gotten my money order on the 3rd of September 2016 and left it in my purse. It wasn't till the 7th of September that I realized I had never dropped the money order off which is my fault. So I bring it in on the 7th and apologize and they tell me I owe $100 late fee. The money order clearly states I got it on the 3rd why in the world are they charging me $100 extra for turning it in 2 days late and I've never been late on my rent for the almost 4 years that I've been here?! Not only that but I put a work order in on September 3rd because my oven blew out. It is now September 17th and my oven still isn't in working condition. I call the office to speak to Denise and she tells me the maintenance guy should have informed me that the stove had to be replaced and it's on backorder which was never spoken of when I talked to the maintenance guy and Denise says well I'm letting you know now that it's on back order. I tell Denise what do I get for my inconvenience? She tells me we have 30 days to fix the probkems you have per your lease. I'm thinking what lease you idiot my lease ended in August and they never called me in to sign a new one. They put a letter on my door stating the $100 late fee is due on September 23 no later, otherwise they're taking me to court and will not take my rent for October. I spoke this up to Denise and she stated as long as I pay the late fee with the rent in October I'd be fine. These people baffle me. To my understanding they're willing to take me to court for $100 if I don't pay it they'll evict me. Like are you guys serious over $100?!! Denise tells me well at least the other half of your stove is still working...This ladys customer service sucks ---. Theyre obviously incapable of doing their jobs right. They dont even know that i have no lease right now! I did speak it up to my coordinator last month but i guess Greg forgot of course. Moral of the story: DO NOT RENT HERE! They're all about money!! Everything will be your fault at the end. I called corporate and of course I had to leave a message. Let's see how this goes.
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