The Winds at Poplar Creek
Resident • 2007 - 2010 Not Recommended
Just moved out of Avalon at Poplar Creek in Schaumburg in April 2010 after 3 years. Management had changed and they genuinely seem to be working on their issues. I liked my apartment, never had a bug problem of any kind and the maintenance personnel are really proactive (I wasn't too high-maintenance though). The problem comes when you have to deal with their out of state Customer Care department. Simply horrible - no connection to the local tenant. You have to send your rent out of state or make an online payment - BE SURE TO SAVE YOUR CONFIRMATION EMAILS OF ON-TIME RENT. I had my walk through, decided that I would let them do the cleaning, etc. and that was fine. No dispute with their damage issues. Their out-of-state Customer Care people do the final accounting and that's when it gets complicated. They sent me a final accounting showing an incorrect original deposit, they are claiming I went month to month for a few days so I got hit with additional rent even though I paid my pro-rated final rent from THEIR statement and gave them 60 days notice. Oh, and they tried charging me late fees even though I proved otherwise with documentation AND used part of my deposit in the middle of my 3 year lease to correct their errors (which I just found out about). They refuse to address my issues and instead continue to tell me I owe them almost $400 and I need to pay up in 15 days or they will send it their collection agent. I reported them to the BBB today and will escalate this to small claims court if need be. Beware, nice apartment community in the area but don't expect to deal with any monetary issues with local management, they don't have any control over this and I doubt anyone has received their deposit back since the AvalonBay Customer Care people took over the accounts.
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