Review History for anonymous

The New Colonies


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anonymous

Resident 2011 - 2016

6/9/2016

I have been living here for a little over 2yrs now. This new management took over and EVERYTHING went downhill now. The property is very dirty. They have the nerve to ask the residents to help clean the building. The laundry facilities stay dirty. The old management had housekeeping come to clean the building 2-3 times a week and they had security patrolling the area and maintenance people on the property. This new management is so cheap they got rid of the housekeeping and maintenance staff but they continue to increase the rent. They have not updated anything in the apartments to justify the rent. When it snows the parking lots are not plowed until the end of the day IF they come then. (which does not help working class people get to work so they can pay this outrageous rent) The apartments are small. The rent is way too high for the service you receive. They have a spider problem as well. When you have to call in a work order you have to call several times. They sent a notice saying a leasing agent is assigned to each building and you are suppose to email them. However they dont respond to the emails. They don't return calls. They barely answer the office phone. I hate it here. Don't be fooled by the apartment model they show you. If they change management MAYBE things would get better, However they have lazy staff in the leasing office now. There is NO accountability. If corporate reads this PLEASE change your management and leasing staff. I never realized how good we had it with the old leasing management until this new management took over. Stop increasing the rent on the existing tenants. Start cleanig the buildings, keep up the grounds and parking lots. We don't want to hear its a large property and there is not enough staff. We pay more than enough as it is. Get better employees.This was never an issue with the old management. Keep the place exterminated. Keep up the laundry areas. I just want the facilities and halls to stay clean. Work orders to be completed in a timely manner. Return calls and answer the phones and don't be rude. Is that too much to ask? Oh and if you stop leaving the cleaning of the buildings up to the leasing agents and tenants ;Hire someone to clean and maintain it so it wont be so dirty. Do not move here until they change management and start caring. Attention Corporate...May I suggest a survey for all the tenants? Then you can see these are real problems

    Review 24 out of 74

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    The New Colonies

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