Ratings & Prices for Arrive Town Center, Vernon Hills, IL

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.3
Safety	3.3
Office Staff	3.7
Maintenance	3.7
Neighborhood	4.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	3.33 days

Ratings & Reviews (55 Reviews)

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Verified Resident 643319 • vrp • 2009

05/21/2019

I have been at this apartment for 10 years now. Staff has always been extremely helpful and responsive. There are many options in this area for apartment living. None offer the value that Arrive Town Center offers. EZ living

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Arrive Town Center Manager

05/24/2019

Our team thanks you for the excellent review and your loyalty. We're delighted to hear that you're so pleased with our community. Here's to another 10 years of comfortable living!

Resident • 2014 - 2020

06/30/2020

The office staff & maintenance are very helpful & responsive to any issues that I have brought to their attention. The building is very quiet and the size of the unit is more than I had expected I would find.

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Arrive Town Center Manager

07/02/2020

Thank you for your review and a five-star rating. It is wonderful to hear that the size of your home exceeded your expectations. Please enjoy your time here.

Resident • 2019 - 2020

02/28/2020

We have been living at Arrive Town Center for almost a year, anyone looking to move there I caution against moving here. The renters here do not get screened or references checked, so a lot of unpleasant tenants that are extremely disruptive. Office does absolutely nothing… See More

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Arrive Town Center Manager

03/05/2020

Your rating is disheartening. We provide comfortable homes in a well-maintained community and are sorry to see your disappointment with some of your neighbors. Our residents' peace of mind is important to us and we want to visit with you directly so that we may effectively address your concerns. Please stop by the office or reach us at [email protected] We look forward to increasing your confidence here.

Verified Resident 739088 • vrp • 2020

01/25/2020

The staff is friendly. Everything was exactly as shown on their website. The location is close to many restaurants and shopping. Overall positive experience. Like the fact that everything from application to paying rent can be done online. See More

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Arrive Town Center Manager

01/27/2020

We're thrilled to hear that our team has been helpful and welcoming and that you are taking advantage of our convenient location. Thank you for taking the time to leave a positive review of our community.

Verified Resident 617470 • vrp • 2018 - 2020

01/16/2020

This is a very nice community, its quiet (you don't hear your neighbors moving around above you, very little hallway noise. The staff are great when issue arise, the place is kept up very neat and clean. A very secure property as long as no one… See More

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Arrive Town Center Manager

04/24/2019

Thank you for sharing these comments. We hope you continue to value your decision to call our community home.

Verified Resident 736804 • vrp • 2015 - 2020

01/16/2020

Many apts were remodeled and I requested that my 3 bedroom apt have kitchen pull installed to show good faith to tenants that have been here for a while.request was refused and we were not happy with that is a small request . See More

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Arrive Town Center Manager

01/20/2020

Thank you for your review and feedback. We have appreciated your loyalty to the community and welcome the opportunity to discuss your feedback about renovated homes in more detail. At your convenience, please stop by the office. We look forward to connecting with you.

Verified Resident 736098 • vrp • 2019 - 2020

01/14/2020

Good management response on repair issues and friendly people as neighbors. Also building is quiet which is greatly appreciated. Wonderful underground parking garage which is heated for winter. Very spacious apartment with great kitchen.

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Arrive Town Center Manager

01/17/2020

Thank you for your review and a five-star rating. It is lovely to hear that your experience here has been positive. Please continue to enjoy your home and the community.

Verified Resident 640846 • vrp • 2018 - 2019

12/20/2019

Arrive town center is a great place to live. The employees are very helpful and always listen when you have a question or concern. We love living here and will not be moving any time soon! Thanks for making this a great place to live!

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Arrive Town Center Manager

05/20/2019

We're delighted to see that you enjoy living here so much. Also, your praise for our friendly, expert management professionals is undoubtedly appreciated. We love having you as a resident. Thanks for the excellent review!

Verified Resident 721410 • vrp • 2018 - 2019

11/26/2019

Very positive Secure and clean building Hhelpful and responsive management Great location with many amenities nearby New improvements to the property are greatly appreciated HVAC changes to eliminate cooking odors Improved lighting and cosmetic upgrades See More

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Arrive Town Center Manager

12/03/2019

So glad to read your excellent review. We understand that a convenient location and practical amenities can go a long way in establishing quality living, as can regular renovations and upgrades. It's good to hear we have those bases covered! Thank you for sharing your experience with us.

Verified Resident 663756 • vrp • 2018 - 2019

11/26/2019

This a very good area to live in because all the shops are within a few minutes away. and easy to get to. The landscaping is also done very well. There is really nothing else I can say in this matter., See More

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Arrive Town Center Manager

07/16/2019

We can see from your 5-star feedback that you feel right at home in our peaceful, well-kept community with our courteous, professional team. Thanks for your excellent review.

Verified Resident 711785 • vrp • 2018 - 2019

10/30/2019

great location and wonderful apartments with many amenities. the maintenance and office staff are always onsite and quickly respond to any questions or issues the residents have. the building is very quiet which is awesome! See More

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Arrive Town Center Manager

11/02/2019

It is wonderful to hear that you're enjoying our convenient location and amenities! We're also happy to know that our team is taking care of all requests efficiently. Keep on enjoying our quiet community.

Verified Resident 595823 • vrp • 2018 - 2019

10/22/2019

Love the remodeling and new look. Love the fact that you have Luxor, had it at another complex and it makes knowing you have deliveries great since it is hard shifting through packages. Love fitness room, and new area. Need dry cleaners set up and we… See More

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Verified Resident 708992 • vrp • 2019

10/21/2019

This community may not have all the features of some other apartment complexes in the area, but you get a lot for your money here. The grounds are well-kept, the amenities they do provide are brand new, and the staff is awesome. Kelsey is very knowledgeable… See More

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Arrive Town Center Manager

10/24/2019

We're pleased to hear that Kelsey, Anthony, and the rest of our team have left you impressed with their exceptional service. Thank you for your terrific review! We're glad you are here.

Verified Resident 703339 • vrp • 2012 - 2019

10/05/2019

We love the area. Plenty of shopping and restaurants nearby. We love the living space and building amenities. The underground parking is a plus. Management and maintenance has been amazing. Follow-up has been surprisingly quick. See More

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Arrive Town Center Manager

12/06/2019

We appreciate your feedback and are sorry to hear that your experience does not meet your expectations. We place a high value on responsive communications and want to help you reach someone who will listen to your concerns and may be able to help. Please contact our Cares Team at [email protected] We look forward to hearing from you.

Verified Resident 694281 • vrp • 2019

09/12/2019

For the most part it has been a good experience. We did have a neighbor that was very loud and we could hear where they were walking but besides that the area is always clean and the staff is very friendly and kind.

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Arrive Town Center Manager

10/02/2019

We're glad to hear you've had a good experience with our community. Thank you for the compliments regarding our cleanliness and our friendly team!

Verified Resident 693847 • vrp • 2019

09/11/2019

When I was shopping for a new home and a being disabled I addressed what do they offer as far as assistance for me. They told me that they would help with boxes the ones that were used for me to move in with and summary… See More

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Arrive Town Center Manager

10/04/2019

Thank you for sharing your feedback. We want your experience in our community to be remarkable, and we apologize for any misunderstanding you experienced during move-in. We would like to understand your concerns in greater detail. At your convenience, please stop by the office or email [email protected] so we may assist you further.

Verified Resident 665921 • vrp • 2019

09/10/2019

Kelsey and Anthony are just great as office manager and maintenance personnel. We could not ask for anything more, they are always willing to help quickly and are very professional. We live the apartment and the amenities.

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Arrive Town Center Manager

07/22/2019

Thanks for giving us the highest rating! We hope you keep feeling satisfied and comfortable in your home for a long time to come.

Verified Resident 686441 • vrp • 2017 - 2019

08/27/2019

This is a wonderful place to live. The management and custodial staff is always concerned about pleasing the resident. The environment is beautiful and peaceful. The location of Arrive is away from traffic .

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Arrive Town Center Manager

09/12/2019

Thank you for your 5-star review. The satisfaction of our residents is always our number one priority. Your review lets us know we've been successful. We are pleased you are taking in the beautiful scenery of our community.

Verified Resident 681844 • vrp • 2019

08/17/2019

The apartment looks great. I had several problems with the appliances upon move in, but they were fixed promptly. The maintenance staff is very responsive. It's located next to a few restaurants allowing you to walk and grab something. The garage is nice to have but… See More

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Arrive Town Center Manager

08/21/2019

We appreciate the high marks for our convenient location, your beautiful home, and our responsive maintenance team. We're making a note of your comment about tight parking as it helps us to plan for future improvements. Meanwhile, we aim to keep you comfortable in your lovely apartment.

Verified Resident 680781 • vrp • 2019

08/15/2019

So far we are 100% pleased with our decision to move into Arrive Town Center. This is a five star place to live in our assessment. Ownership has constantly been improving and modernizing the complex as whole.

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Arrive Town Center Manager

08/20/2019

Thanks for your 5-star feedback, which tells us that you're entirely comfortable and satisfied in our great community. We hope you keep enjoying your home and the modern upgrades for a long time to come.

Verified Resident 678325 • vrp • 2019

08/14/2019

My wife and I moved from apartment 4J to apartment 4H. From a one bedroom apartment to 4H with two bedrooms. We turned the second bedroom into an office for my wife's business. 4J had a living room open to the kitchen. 4H has a smaller… See More

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Arrive Town Center Manager

08/18/2019

Thanks for your loyalty to our fantastic community and for sharing how you like your new, more spacious apartment, which accommodates an office for your wife. We like being able to offer different size homes to suit the needs of various residents perfectly. It's great to have you here.

Verified Resident 677911 • vrp • 2017 - 2019

08/13/2019

Its very good community with easy commute to all the places and the safety of the apartment is good and very good schools When ever there is a problem they fix it wright away and they keep the aprtments See More

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Arrive Town Center Manager

08/17/2019

Thanks for submitting your 5-star review, which tells us why you're so happy here. You're pleased with our convenient location, responsive maintenance team, and the peace of mind you feel. We're glad to have you in our fantastic community.

Prospective Resident • Visited 2019

08/08/2019

This sweet young woman, Kelsey Willis, showed us VERY spacious living quarters! Absolutely new and fresh feeling?? She was friendly and answered all of our questions. The fitness room looks great too! Working out is important to us so it's nice to know that the equipment… See More

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Arrive Town Center Manager

08/13/2019

Thanks for your 5-star feedback from your tour of our great community. We understand that Kelsey Willis impressed you with her courtesy and knowledge and that you were delighted with the fitness center as well as how spacious and current our homes are. When you finish shopping and are ready to make a choice, we'd be honored to welcome you home right here.

Resident • 2019

07/30/2019

When my family and I moved in, this building was under a wonderful management company. Ever since Trinity took over and they changed the name from The Commons to Arrive, customer service has gone downhill. The building manager is an amateur at her job on her… See More

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Arrive Town Center Manager

08/03/2019

We appreciate your feedback, which suggests that our customer service is not meeting your expectations and may need some improvement. Our aim is for you to be completely satisfied and comfortable in your home. Will you please come by the office to share the specifics about any issues, so that we can address them and find solutions? We look forward to restoring your happiness here.

Verified Resident 637055 • vrp • 2016 - 2019

07/25/2019

Good comunity, convinient, good location,clean, very quick responce maintenance. I will receommed this apartment to other family. very good location, my wife is going to English school by walikg distance. See More

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Arrive Town Center Manager

05/10/2019

We like knowing that our community meets your approval on so many levels. With our amazing team's service and nearby attractions, this is a fantastic place to live. Thanks for the outstanding review.

Verified Resident 665697 • vrp • 2011 - 2019

07/16/2019

The onsite management and maintenance are both professional and exemplary. Their dedication to the responsibilities of their positions are, as described above, very professional and exemplary and worthy of total recognition by their superiors. See More

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Arrive Town Center Manager

07/19/2019

We're happy to read your 5-star praises for our courteous, professional teams. We work to provide top service so our residents can enjoy their comfortable homes. Thanks for the excellent review.

•

Updated Review

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Manager

Features & Amenities

Laundry

Washer/Dryer

Parking

Covered Parking
Garage

General

24-Hour Management Availability
Additional Storage
Air Conditioner
Cable & Satellite
Credit Card Payments Accepted
Disability Access
DishWasher
Electronic Payments Accepted
Elevator
Fitness Center
Free Weights
Gated Access
Heat
High-Speed Internet
Individual Climate Control
Large Closets
Microwave
On-Site Maintenance
On-Site Management
Package Receiving Service
Pets Allowed
Private Balcony
Public Transportation
Range
Refrigerator
Short Term Lease Available
Storage Space
Wheelchair Access Available
Window Coverings

Pets

Dogs Allowed
Restrictions: Breed Restrictions: Pit Bull Terrier, StaffordshireTerrier, Doberman Pinscher, Rottweiler, Presa Canarios, Akita, Alaskan Malamute, Wolf-hybrid, Mastiff, Chow Chow
Pet Limit: 2
Comments: Cats and Dogs Welcome (some breed restriction see below and 75 lbs weight limit)Maximum Pets per Apartment: 2Pet Fee per Pet: $300 for one pet, $500 for two pets (non refundable)Monthly Pet Rent per Pet: $25
Cats Allowed
Pet Limit: 2
Comments: Cats and Dogs Welcome (some breed restriction see below and 75 lbs weight limit)Maximum Pets per Apartment: 2Pet Fee per Pet: $300 for one pet, $500 for two pets (non refundable)Monthly Pet Rent per Pet: $25
Assisted Animal Allowed
Pet Limit: 999
Comments: Assistance animals: HUD guidelines define assistant animals as animals that serve as a reasonable accommodation for persons with disabilities" For more information on the guidelines please contact our leasing office.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,579 - $1,689
SQ. FT.
855
Available
Avail.
N/A
Model
Abbey

View Floor Plan

Price
Price
$1,665 - $1,725
SQ. FT.
885
Available
Avail.
N/A
Model
Adair

View Floor Plan

Price
Price
$1,670 - $1,770
SQ. FT.
956
Available
Avail.
N/A
Model
Albany

View Floor Plan

Price
Price
$1,745 - $1,855
SQ. FT.
977
Available
Avail.
N/A
Model
Aspen

View Floor Plan

Price
Price
$1,960 - $2,260
SQ. FT.
1,116
Available
Avail.
1 Units
Model
Belle with Den

View Floor Plan

1 Bedrooms, 1.5 Bathrooms

Price
Price
$1,995 - $2,295
SQ. FT.
1,162
Available
Avail.
1 Units
Model
Benjamin with Den

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$1,920 - $1,930
SQ. FT.
1,153
Available
Avail.
N/A
Model
Charles

View Floor Plan

Price
Price
$2,020 - $2,320
SQ. FT.
1,126
Available
Avail.
1 Units
Model
Cedar

View Floor Plan

2 Bedrooms, 1.5 Bathrooms

Price
Price
$2,055 - $2,355
SQ. FT.
1,184
Available
Avail.
1 Units
Model
Brook

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,950 - $2,060
SQ. FT.
1,262
Available
Avail.
N/A
Model
Clairmont

View Floor Plan

Price
Price
$2,000 - $2,110
SQ. FT.
1,232
Available
Avail.
N/A
Model
Connor

View Floor Plan

Price
Price
$2,035 - $2,135
SQ. FT.
1,298
Available
Avail.
N/A
Model
Colonial

View Floor Plan

Price
Price
$2,045
SQ. FT.
1,177
Available
Avail.
N/A
Model
Chesapeake

View Floor Plan

Price
Price
$2,075 - $2,375
SQ. FT.
1,298
Available
Avail.
N/A
Model
Cog Hill

View Floor Plan

Price
Price
$2,175 - $2,275
SQ. FT.
1,359
Available
Avail.
N/A
Model
Cullen

View Floor Plan

Price
Price
$2,200 - $2,500
SQ. FT.
1,371
Available
Avail.
1 Units
Model
Constitution

View Floor Plan

Price
Price
$2,420 - $2,430
SQ. FT.
1,592
Available
Avail.
N/A
Model
Cumberland

View Floor Plan

Price
Price
$2,520 - $2,620
SQ. FT.
1,414
Available
Avail.
N/A
Model
Danbury with Den

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
$3,510 - $3,810
SQ. FT.
2,003
Available
Avail.
1 Units
Model
Fairway

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Now offering in-person, virtual & self-guided tours by appointment! To help stop the spread of COVID-19, face masks are required. Reach out to us today as helping you find the perfect home remains our priority! Come home to convenient living at Arrive Town Center. Enjoy luxury apartment homes with shopping, dining, and entertainment at your doorstep as well as easy access to major highways and transportation. Our spacious floor plans feature large kitchens with designer finishes such as granite countertops, cherry cabinetry, and stainless steel appliances. Enjoy your full-size washer and dryer, in-floor radiant heating/cooling, abundant closet space, private terrace, and indoor parking space. Additional community amenities include complimentary Wi-Fi in the clubhouse, valet dry cleaning services, and planned social events for our residents to enjoy. Arrive Town Center offers everything you need and more!

Go to Property Website

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 05:30 PM
Saturday: 10:00 AM - 04:00 PM

Questions & Answers (1)

Can you hear your neighbors?

Anonymous · March, 19 2018

No answers yet. Be the first to answer.

Frequently Asked

What are noise levels like at Arrive Town Center?
The community is rated 3.7/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Arrive Town Center?
The community is rated 3.3/5 stars, signifying much satisfaction on average.

How safe is Arrive Town Center?
The community is rated 3.3/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3.7/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 3.33 days to their community reviews in the past year.

Who manages Arrive Town Center?
Trinity Property Consultants

What is the pet policy at Arrive Town Center?
Dogs Allowed
Restrictions: Breed Restrictions: Pit Bull Terrier, StaffordshireTerrier, Doberman Pinscher, Rottweiler, Presa Canarios, Akita, Alaskan Malamute, Wolf-hybrid, Mastiff, Chow Chow
Pet Limit: 2
Comments: Cats and Dogs Welcome (some breed restriction see below and 75 lbs weight limit)Maximum Pets per Apartment: 2Pet Fee per Pet: $300 for one pet, $500 for two pets (non refundable)Monthly Pet Rent per Pet: $25
Cats Allowed
Pet Limit: 2
Comments: Cats and Dogs Welcome (some breed restriction see below and 75 lbs weight limit)Maximum Pets per Apartment: 2Pet Fee per Pet: $300 for one pet, $500 for two pets (non refundable)Monthly Pet Rent per Pet: $25
Assisted Animal Allowed
Pet Limit: 999
Comments: Assistance animals: HUD guidelines define assistant animals as animals that serve as a reasonable accommodation for persons with disabilities" For more information on the guidelines please contact our leasing office.

What types of floor plans are available?
1 Bed, 1 Bath and 1 Bed, 1.5 Baths and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths and 3 Beds, 2 Baths