Emerald Pointe Apartments

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Emerald Pointe Apartments

695 Westmoreland Drive, Vernon Hills, IL 60061
(109 Reviews)
$1,496 - $2,787/mo

Emerald Pointe Apartments Reviews

(100)

4.2 rating

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109 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1037339

Verified Resident 2022

6/26/2022

Just moved in. So far, so good. No issues or complaints. Property is well managed, grounds are nice. Maintenance requests handled quickly. Clean building and grounds. Good location. Peaceful quiet setting.

    Manager

    6/27/2022

    Emerald Pointe Apartments
    Our team is delighted by your review. Thank you for letting us know how much you enjoy our community. We're happy to have you as a Resident and hope you continue to love it here! Sincerely, The Emerald Pointe Apartments Team

    Updated Review

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    Resident 1015667

    Verified Resident 2019 - 2022

    6/20/2022

    This community was great under old management, however once new staff was hired about a year or so ago, everything has gone downhill. Staff is terribly rude and unprofessional; uneducated and only care about fellow staff. Your satisfaction at your unit won't matter because Patti, the office "manager" is buddies with the maintenance guy, and she will call you on a Sunday morning to scold you if you have a disagreement with him. Even if maintenance blatantly ignores your need for heat during a below 0 night in Chicago! This place is horrible; there are apartments all up and down the street...look elsewhere trust me

      Manager

      6/22/2022

      Emerald Pointe Apartments
      We're concerned that you feel our management team doesn't care about your well-being. We want you to have a positive experience in our community and would sincerely appreciate a chance to talk to you about your concerns. Please visit our office as soon as possible. Sincerely, The Emerald Pointe Apartments Team
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      Resident 1036019

      Verified Resident 2022

      6/15/2022

      My husband and I are just coming to the US. Emerald Pointe was perfect for us because of the location and the apartment has just what we need. Since we just moved in from Mexico, they were really good about the requirements to rent, no credit score was needed. I'm really glad everything worked out!

        Manager

        6/15/2022

        Emerald Pointe Apartments
        We greatly appreciate your review! We are happy to hear that we were able to find you and your husband a spot in our amazing community. We are so happy to have you both, and we look forward to providing you with an amazing living experience! Sincerely, The Emerald Pointe Apartments Team

        Updated Review

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        Resident 357742

        Verified Resident 2011 - 2022

        4/12/2022

        I am happy. Sins last 11 years. I'm happy sins last 11 years. I'm happy since last 11 years. I'm happy since last 11 years. I'm happy since last 11 years. I'm happy since last 11 years. I'm happy since last 11 years.

          Manager

          4/12/2022

          Emerald Pointe Apartments
          We appreciate you rating us. Resident satisfaction is our top priority so we're glad that we're on the right track. We look forward to keeping up the great work! Sincerely, Emerald Pointe Apartments Team
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          Resident 1013015

          Verified Resident 2017 - 2022

          4/5/2022

          So far it has been great, Jessica did promise us new carpet...never happened. The hall doors paint has peeled, makes the place look like crap, painter needed to sand doors and prime with Binz primer before painting over a high gloss paint

            Manager

            4/5/2022

            Emerald Pointe Apartments
            Thank you for recommending ways in which we can best improve our community. Would you have a moment to talk more about these suggestions in person? We'd love for you to stop by our office and so we can get the ball rolling on those maintenance requests. Sincerely, Emerald Pointe Apartments

            Updated Review

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            jmurphy92773@gmail.com

            Resident 2020 - 2022

            3/31/2022

            DO NOT RENT HERE

            This is a terrible apartment complex. Do Not Rent Here. Since we moved in 18 months ago there have been nothing but issues!!! Bugs!!!! roaches and ants regularly. Pest control has had to come out numerous times and bugs continue to be an issue. The lights in my building have been flickering since we moved in. I have called about his issue several times and informed management. They have done nothing. Yesterday we lost electricity in half the apartment. After several hours they were able to partially restore it but was told it would take 2 days to get the electrician out. This morning its out again along with the hot water. When I called management again....i was told they knew nothing about my previous calls...this is an out right lie, I as I spoke to the same person just a few days about about a loud electronic buzzing sound just prior to a brownout. Is is just the beginning. I could write a book here....save your money, save yourself a lot of frustration and rent somewhere else.

              Manager

              4/2/2022

              Emerald Pointe Apartments
              Thank you for your review and apologize for this issue, we are aware of the power outage and have repeatedly contacted ComEd to assess the issue at the property. There are other apartments that have partial power as well and this is creating an issue with the boiler that generates the hot water. Our team has sent out notifications to our residents requesting they call ComEd to help in a quicker response time. We will continue to keep the residents updated as we know more. As to the pest control issues, if you could please call and speak to the Property Manager so she can assist in scheduling a time with our pest control vendor. We would greatly appreciate it so that we can get this issue resolved. Sincerely, The Emerald Pointe Apartments Team
              Review Author Icon

              Resident 998832

              Verified Resident 2013 - 2022

              2/14/2022

              It has been lovely. The area is quiet and there have been no areas of either discomfort or contention. The building and the surrounding grounds are well maintained and quiet. My fellow tenants are pleasant and courteous as are the little people (children). The emergency services in the area are courteous and quick. The area is safe and makes me feel safe and secure and provides an air of tranquility..

                Manager

                2/14/2022

                Emerald Pointe Apartments
                Thank you for highlighting our serene environment! Resident comfort is important to us and we do all that we can to provide a calm and quiet atmosphere. Sincerely, Emerald Pointe Apartments Team

                Updated Review

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                Resident 873662

                Verified Resident 2020 - 2022

                1/30/2022

                After owning a home for 40+ years, I could not have found a better place to spend my "Golden years". Rent is reasonable, management is friendly, and I have met new friends. Nothing is perfect, but this is better than I expected.

                  Manager

                  1/31/2022

                  Emerald Pointe Apartments
                  We appreciate you rating us. We're always happy to assist our residents so don't hesitate to reach out to our office if you need anything. Sincerely, The Emerald Pointe Apartments Team
                  Review Author Icon

                  Resident 947550

                  Verified Resident 2020 - 2021

                  9/7/2021

                  So far I've enjoyed living in this community. It feels safe and management is friendly and accommodating to whatever I need. I wish my neighbors/fellow tenants were more friendly and sociable, but not much the complex can do about that other than maybe set up a couple social events post-COVID where we could get to know each other.

                    Manager

                    9/7/2021

                    Emerald Pointe Apartments
                    Thank you for this suggestion. Please reach out to us if you ever want to talk about it. We are always open to our resident's ideas.
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                    Resident 945749

                    Verified Resident 2021

                    8/31/2021

                    Excellent service. All the minor issues that are observed are fixed in no time and very professional, fast, accurate and polite behavior from the staff. Apartment could have been slightly more clean due to the situation outside.

                      Manager

                      9/3/2021

                      Emerald Pointe Apartments
                      Thanks for your feedback. From our community events to our professional staff, we are pleased to hear that you've been having such a great experience here. Our team is so happy to have you as a resident! Sincerely, Emerald Pointe Apartments
                      Review Author Icon

                      Resident 936528

                      Verified Resident 2021

                      8/8/2021

                      It has been a great expiran en a very peacefully quite community. Appreciate the managers assistance through the process was very helpful and knowledgeable. Very clean building and moving expiran en was great.

                        Manager

                        8/9/2021

                        Emerald Pointe Apartments
                        Thank you for your stellar review on our community and for highlighting our incredible team! If you have any further feedback, please let us know. We appreciate hearing from our residents. Sincerely, The Emerald Pointe Apartments Team
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                        Resident 929069

                        Verified Resident 2021

                        7/19/2021

                        The community is very quiet. The area is well maintained. The apartments are clean and spacious. The community is close to shopping and entertainment and very convenient for traveling via the tollway system.

                          Manager

                          7/19/2021

                          Emerald Pointe Apartments
                          Thank you for your feedback. Resident satisfaction is our top priority so we're glad that we're on the right track. We look forward to keeping up the great work! Sincerely, The Emerald Pointe Team
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                          Resident 925519

                          Verified Resident 2021

                          7/9/2021

                          Management has always been nice and helpful. Moved all the way from Texas and they were able to help guide us through everything online and even mailed us the keys! Maintenance requests have always been resolved quickly. Neighbors are all very nice, and the area is very quiet.

                            Manager

                            7/12/2021

                            Emerald Pointe Apartments
                            Hi, thank you so much for your 5-star review! Our team is so pleased to find out that you find our services prompt and helpful, and that you are enjoying your living experience at Emerald Pointe Apartments. We're feeling just as lucky to have you as a resident! Sincerely, Emerald Point Apartments Team
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                            Resident 925214

                            Verified Resident 2017 - 2021

                            7/8/2021

                            so far is very good experience. maintenance is on guy Brian is also nice. when we came to this Appartment in the 2017 we had a work order of (balcony ) problem and it was evening time so the maintenance guys was not available then Jessica came personally to our house just to fix the balcony . that was very sweet gesture of Jessica and its very small thing but it matters.

                              Manager

                              7/8/2021

                              Emerald Pointe Apartments
                              Thank you for taking the time to share your thoughts. We’re delighted to read that Jessica has been able to provide you with excellent service. We appreciate your review and are confident that your experience will only continue to get better.

                              Updated Review

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                              Resident 697634

                              Verified Resident 2015 - 2021

                              6/29/2021

                              We really enjoy the community. The location is perfect, means not far from the market, school district are also good. Great community staff with prompt reply for help. Library, parks and health clubs are also close to this location.

                                Manager

                                6/29/2021

                                Emerald Pointe Apartments
                                We really appreciate that you took the time to share your experience. We're so happy to know that our team's attentive service helped you feel right at home throughout your time here at Emerald Pointe Apartments. It has been a delight to have you as a resident! Sincerely, The Emerald Pointe Apartments Team
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                                Resident 905985

                                Verified Resident 2016 - 2021

                                5/18/2021

                                Great community! Awesome office staff! All issues addressed in a timely matter. I am still here because of that! I would highly recommend! I like it because it's quiet and comfortable. Great place to call home!

                                  Manager

                                  5/20/2021

                                  Emerald Pointe Apartments
                                  Wow! Thank you so much for your review! We greatly appreciate you complimenting the team.
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                                  Resident 893451

                                  Verified Resident 2021

                                  4/14/2021

                                  I've only been at my apartment for about a month .... so far it has been quiet and comforting.. its a big community and a great area for older residents and children lots of family areas and paths for exploring.

                                    Manager

                                    4/14/2021

                                    Emerald Pointe Apartments
                                    We're so glad you are getting settled in and enjoying our community. Your comfort is our priority, so if there is ever anything you need, please reach out. Sincerely, The Emerald Pointe Apartments Team
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                                    Resident 715882

                                    Verified Resident 2019 - 2020

                                    8/2/2020

                                    We have being living here for over a year. We like the community is nice ,peaceful and quiet. Everything is ok , I won't lie its not the prefect place but its good enough. The parking spaces are a bit of a hassle and people have no respect or responsibility when throwing their trash. I cant blame this on management but over all , we have never had an issue with the office or staff. They are very helpful.

                                      Manager

                                      8/4/2020

                                      Emerald Pointe Apartments
                                      Hello! Thank you for taking the time to review our community. We are always available for you if you are experiencing an issue and will do our best to correct it for you. Please contact the office at 847-367-4504 so we can work on getting the trash addressed. Thank you again! Jessica Kraman - Property Manager
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                                      Resident 793263

                                      Verified Resident 2020

                                      7/19/2020

                                      Very welcoming - staff are great and respond timely - great location - neighbors can be inconsistent on volume - rooms are very spacious - affordable - we love the walk to the maintenance office - just enough to get away and still be neighborly

                                        Manager

                                        7/21/2020

                                        Emerald Pointe Apartments
                                        Hello! Thank you for your kind words about our staff! We appreciate you taking the time to review our community. Please let us know if there is anything we can do to make your stay at Emerald Pointe more enjoyable. Thanks, Jessica Kraman - Property Manager
                                        Review Author Icon

                                        anonymous

                                        Resident 2016 - 2020

                                        7/1/2020

                                        I lived in this apartments for more than 4 years, and every year they increase the price by $40-$60, and if you don't sign the lease the month-2-month lease options are too expensive and they try to squeeze every penny out of you. I don't recommend this apartment. We stayed this long only because of school, as my kids wanted to go to same school, even now the school ratings are down. The property manager Jessica Kraman is friendly at first. I believe the only reason there are so many positive reviews is because of the recent tenet contest for leaving reviews. The walls are very thin and management tells you to hang blankets on doors and windows in the winter due to the coldness. During winter water pipes get busted, and your first floor will be flooded with water. Water shutdown without notifications. Lot of mosquitoes, and you see bugs in your apartment and during winter you see stagnant water outside of your apartment. The apartments are too old, when you move in they repaint and handover the apartment, and when you move out they try to suck blood out of you by charging money for stains on the… See More>
                                          Manager

                                          7/2/2020

                                          Emerald Pointe Apartments
                                          Hello, Thank you for taking the time to submit a review, I am grateful for you to give me an opportunity to address your complaint. My name is Jessica Kraman and I am the Property Manager and I am sorry that you have had a negative experience with our community. We strive to provide exemplary service for all of our residents. We have appreciated your tenure with us and thank you for your 4 years. I understand that during the COVID-19 pandemic it has been very stressful and due to that, we implemented higher safety measures for our residents as well as payment plan agreements offered for residents that lost their job permanently and temporarily due to the pandemic. We take residents' concerns and complaints very seriously. While completing a move out we review the move-in inspection and compare the apartment condition with the expectation of normal wear and use reasonable judgment. We strive to provide immediate attention to all maintenance requests and emergencies. As well as provide tips and offer suggestions to residents to help enjoy their apartment to the fullest degree. Regarding our Strive for 5 contest, this was to encourage our residents to give truthful and honest reviews about their experience at our communities, regardless if the review was positive or negative was placed into a drawing, this was not a paid review but an opportunity for others to get real information about our community to prospective residents. I welcome you to contact me at (847) 367-4504 or via email at Emerald.Manager@BannerApartments.com if you would like to discuss anything further about your experience to help me ensure that I continue to provide the best service this industry has to offer. Jessica Kraman - Property Manager
                                          Review Author Icon

                                          Resident 778738

                                          Verified Resident 2020

                                          6/11/2020

                                          Management has been super helpful and time efficient. They have answered all my questions and continue to be available for anything else I need from them. They are great at communicating things like ongoing property maintenance and rent reminders.

                                            Manager

                                            6/15/2020

                                            Emerald Pointe Apartments
                                            Hi. I am so happy to hear of your positive experience at Emerald Pointe Apartments. We strive to provide our residents with the best experience and are always available to you. Thank you, Jessica Kraman - Property Manager
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                                            Resident 776622

                                            Verified Resident 2020

                                            6/7/2020

                                            Amazing management! I've never had an apartment manager so pleasant to work with. Jessica and Ryan are awesome!! I'm glad to have found such a nice neighborhood to live in and super close to shopping and food.

                                              Manager

                                              6/9/2020

                                              Emerald Pointe Apartments
                                              Wow! Thank you so much for your kind words. I am so happy that we have made your experience here great and we will continue to provide you with top service. Don't forget we LOVE referrals. Please let us know if there is anything else we can do to make your stay with us enjoyable. Thanks again, Jessica Kraman - Property Manager, Emerald Pointe Apartments.
                                              Review Author Icon

                                              Resident 707180

                                              Verified Resident 2019

                                              10/15/2019

                                              I especially appreciated the constant communication/updates between myself and staff during application process. They helped make move in quick and easy. I felt comfortable and confident moving to my first apartment.

                                                Manager

                                                10/17/2019

                                                Emerald Pointe Apartments
                                                Hello! Thank you so much for taking the time to submit a review and for your kind words. We appreciate having you as a resident at Emerald Pointe Apartments. Please let us know if there is anything we can do to make your stay with us more enjoyable. Thanks again! Jessica Kraman - Emerald Pointe Apartments, Property Manager
                                                Review Author Icon

                                                Josh_J436

                                                Resident 2019

                                                9/24/2019

                                                I've lived in a few different apartments some more expensive than this one but i have to say that the price is outstanding and you definitely get what you pay for. the floor plans are very spacious and cozy at the same time. the grounds are well kept and the entire community is quiet 90% of the time day or night. its perfect.

                                                  Manager

                                                  9/27/2019

                                                  Emerald Pointe Apartments
                                                  Hello Josh! I am so happy that you enjoy calling Emerald Pointe your home, we love having you as a resident! Please let us know if there is anything we can do to make your stay with us more enjoyable. Thanks again, Jessica Kraman - Emerald Pointe Apartments, Property Manager
                                                  Review Author Icon

                                                  hraus

                                                  Resident 2019

                                                  9/18/2019

                                                  We have lived here about a month and have been SO impressed with everything so far. The office personnel are extremely nice, friendly, and helpful, and maintenance requests are taken care of promptly. It is very quiet and peaceful, plenty of available parking, lots of good schools and parks nearby. The interior is very spacious, as is the patio, and lots of closet space. Nothing bad to say about this place :) glad to call it home!

                                                    Manager

                                                    9/20/2019

                                                    Emerald Pointe Apartments
                                                    Hello Heather! Thank you so much for the positive review and kind words about our staff. We are so happy that you enjoy living at Emerald Pointe and we love having you as a resident. Please let us know if there is anything we can do to make your time with us more enjoyable. Thanks again! Jessica Kraman - Emerald Pointe Apartments, Property Manager

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bedroom 1 Bath (714 sq ft)

                                                    1 Bed, 1 Bath | 714 sq. ft.

                                                    $1,496 - $2,398

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    1 Bedroom 1 Bath (785 sq ft)

                                                    1 Bed, 1 Bath | 785 sq. ft.

                                                    $1,632 - $2,787

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Bedroom 1 Bath (984 sq ft)

                                                    2 Beds, 1 Bath | 984 sq. ft.

                                                    $1,800 - $2,682

                                                    3 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

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                                                    Noise

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                                                    Survey Ratings

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                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: $300. Fee: $250. Rent: $20. Restrictions: 2 Pet Max.. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Deposit: $300. Fee: $250. Rent: $20. Restrictions: 2 Pet Max.. Pet Limit: 2
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                                                    Other
                                                    • Air Conditioner and Ceiling Fans
                                                    • Breakfast Bar
                                                    • Energy Efficient Dual Panel Windows
                                                    • Fully Equipped Package with Dishwasher
                                                    • Gated Access
                                                    • High-Speed Internet
                                                    • On-Site Maintenance
                                                    • Online Payments and Services
                                                    • Open Floor Plans
                                                    • Pet-Friendly Community
                                                    • Private Balcony/Patio
                                                    • Quiet Neighborhood with Tree Lined Streets
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                                                    Leasing

                                                    Discover gorgeous apartments in Vernon Hills at Emerald Pointe. We have a number of spacious one and two-bedroom floor plans with convenient features and spacious interiors. All of our apartment homes were designed for style and comfort. Schedule a tour of the community and you ll find private patios and balconies with views of the neighborhood, kitchen breakfast bars, and complete appliance packages. As a resident, you ll have plenty of storage space. We have open-style floor plans with multiple closets to give you more room to spread out and relax. The apartment home you ve been looking for is at Emerald Pointe. Apply for our apartments in Vernon Hills, IL today!Our community is located in the heart of District 73. The neighborhood is known for its prestigious school system and its robust natural beauty. Dozens of gorgeous local parks, the Hawthorn Mall and The Marriott Theater are all close by. Experience the best of Northern Illinois and apply for one of our apartments for rent in Vernon Hills, IL today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 05:00 PM
                                                    • Saturday: 10:00 AM - 01:00 PM
                                                    This community is managed by

                                                    Banner Apartments

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Banner Apartments
                                                    Dogs Allowed
                                                    Deposit: $300
                                                    Fee: $250
                                                    Rent: $20
                                                    Restrictions: 2 Pet Max.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Deposit: $300
                                                    Fee: $250
                                                    Rent: $20
                                                    Restrictions: 2 Pet Max.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath

                                                    Check Availability

                                                    Emerald Pointe Apartments

                                                    June 2024

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                                                    Emerald Pointe Apartments is a 714 - 984 sq. ft. apartment in Vernon Hills in zip code 60061. This community has a 1 - 2 Beds, 1 Bath, and is for rent for $1,496 - $2,787. Nearby cities include Mundelein, Lincolnshire, Libertyville, Long Grove, and Buffalo Grove.

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