Number of reviews in the past 365 days | 5 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.2 days |
Contact Property
Emerald Pointe Apartments
695 Westmoreland Drive
Vernon Hills, IL 60061
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 5 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.2 days |
Hello! Thank you for taking the time to review our community. We are always available for you if you are experiencing an issue and will do our best to correct it for you. Please contact the office at 847-367-4504 so we can work on getting the trash addressed. Thank you again! Jessica Kraman - Property Manager
Hello! Thank you for your kind words about our staff! We appreciate you taking the time to review our community. Please let us know if there is anything we can do to make your stay at Emerald Pointe more enjoyable. Thanks, Jessica Kraman - Property Manager
Hello, Thank you for taking the time to submit a review, I am grateful for you to give me an opportunity to address your complaint. My name is Jessica Kraman and I am the Property Manager and I am sorry that you have had a negative experience with our community. We strive to provide exemplary service for all of our residents. We have appreciated your tenure with us and thank you for your 4 years. I understand that during the COVID-19 pandemic it has been very stressful and due to that, we implemented higher safety measures for our residents as well as payment plan agreements offered for residents that lost their job permanently and temporarily due to the pandemic. We take residents' concerns and complaints very seriously. While completing a move out we review the move-in inspection and compare the apartment condition with the expectation of normal wear and use reasonable judgment. We strive to provide immediate attention to all maintenance requests and emergencies. As well as provide tips and offer suggestions to residents to help enjoy their apartment to the fullest degree. Regarding our Strive for 5 contest, this was to encourage our residents to give truthful and honest reviews about their experience at our communities, regardless if the review was positive or negative was placed into a drawing, this was not a paid review but an opportunity for others to get real information about our community to prospective residents. I welcome you to contact me at (847) 367-4504 or via email at [email protected] if you would like to discuss anything further about your experience to help me ensure that I continue to provide the best service this industry has to offer. Jessica Kraman - Property Manager
Hi. I am so happy to hear of your positive experience at Emerald Pointe Apartments. We strive to provide our residents with the best experience and are always available to you. Thank you, Jessica Kraman - Property Manager
Wow! Thank you so much for your kind words. I am so happy that we have made your experience here great and we will continue to provide you with top service. Don't forget we LOVE referrals. Please let us know if there is anything else we can do to make your stay with us enjoyable. Thanks again, Jessica Kraman - Property Manager, Emerald Pointe Apartments.
Hello! Thank you so much for your positive review of Emerald Pointe, we really appreciate your feedback. I'm am so happy you like our location to shopping and entertainment, we love it here also. Please let us know if there is anything we can do to make your stay with us more enjoyable. Thanks again, Jessica Kraman - Emerald Pointe Apartments, Property Manager
Hello! Thank you so much for taking the time to submit a review and for your kind words. We appreciate having you as a resident at Emerald Pointe Apartments. Please let us know if there is anything we can do to make your stay with us more enjoyable. Thanks again! Jessica Kraman - Emerald Pointe Apartments, Property Manager
Hello Stacey! Thank you so much for your positive review. We are so happy that you enjoy living at Emerald Pointe Apartments. There is no better compliment than continued residency with us, Thank you! Please let us know if there is anything else that we can do to make your time with us more enjoyable! Thanks again! Jessica Kraman, Emerald Pointe Apartments, Property Manager.
Hello Josh! I am so happy that you enjoy calling Emerald Pointe your home, we love having you as a resident! Please let us know if there is anything we can do to make your stay with us more enjoyable. Thanks again, Jessica Kraman - Emerald Pointe Apartments, Property Manager
Hello! Thank you so much for your positive review and kind words about our staff! It is a pleasure to have you as a resident at Emerald Pointe. Please let us know if there is anything we can do to make your stay with us more enjoyable! Thanks again, Jessica Kraman - Emerald Pointe Apartments, Property Manager
Hello Heather! Thank you so much for the positive review and kind words about our staff. We are so happy that you enjoy living at Emerald Pointe and we love having you as a resident. Please let us know if there is anything we can do to make your time with us more enjoyable. Thanks again! Jessica Kraman - Emerald Pointe Apartments, Property Manager
Hello! Thank you so much for your kind words about our staff! We do our best to provide excellent service to our residents and prospective residents. I'm so happy that you love your apartment and that you chose us after so many other options! Please let us know if there is anything we can do to make your time with us more enjoyable! Thanks again, Jessica Kraman - Emerald Pointe Apartments, Property Manager
Hello Saurabh! Thank you so much for your positive review. I'm glad you are happy with your home at Emerald Pointe. Please let us know if there is anything we can do to make your stay with us more enjoyable! Thanks again, Jessica Kraman - Emerald Pointe Apartments, Property Manager
Hello Vengopal! Thank you so much for your positive review! We love our location and that we are located in the prestigious school district #73! We are happy that you call Emerald Pointe your home! Please let us know if there is any we can do to make your stay with us more enjoyable. Thanks again, Jessica Kraman, Emerald Pointe Apartments, Property Manager
Hello! Thank you so much for your kind words about our staff. It is extremely important to us to ensure we offer a high level of service! Emerald Pointe is located in the amazing school district #73 and we are so proud of that. Please let us know if there is anything we can do to make your time with us more enjoyable! Thanks again, Jessica Kraman - Emerald Pointe Apartment, Property Manager
Hello! I am so happy to hear that you have enjoyed your two years living at Emerald Pointe and are going on your third! We are proud of our maintenance and are happy to provide the best service! I do understand that the floor entry doors act as an additional hurdle while moving and prevent ventilation from the stairwells, however, these doors are in place as an important safety measure. If there is anything else we can do to make your time with us more enjoyable please let us know! Thanks again, Jessica Kraman, Emerald Pointe Apartments, Property Manager
Hello Miguel! Thank you so much for your kind words about our team at Emerald Pointe. We pride ourselves on providing exemplary service to our residents. Please let us know if there is anything else we can do to make your stay with us more enjoyable. Thanks again, Jessica Kraman, Emerald Pointe Apartments, Property Manager.
Hello! Thank you so much for the positive review. We are so happy that you enjoy living at Emerald Pointe. We offer GREAT customer service and have an AMAZING location! Don't forget, we LOVE referrals to your friends and family! Please let us know if there is anything else that we can do to make your time with us more enjoyable. Thanks again! Jessica Kraman, Property Manager, Emerald Pointe Apartments
Hello! Thank you so much for the positive review. We are so happy that you enjoy living at Emerald Pointe. It is very important to us that we provide a great product and service to our residents. Don't forget we love referrals to your friends and family and have a referral bonus program! Please let us know if there is anything else that we can do to make your time with us more enjoyable. Thanks again! Jessica Kraman Property Manager
Hello! Thank you so much for the positive review. We are so happy that you enjoy living at Emerald Pointe Apartments and we love having you as a resident. I understand your dissatisfaction with our visitor parking. We are currently looking into ways that we can improve this while also allowing our residents to have premium parking with the limited space that we have as well as the need for the tags. Please let us know if there is anything else that we can do to make your time with us more enjoyable. Thanks again! Jessica Kraman, Emerald Pointe Apartments, Property Manager
Hello! We are so happy that you enjoy living at Emerald Pointe Apartments with the benefits of the location and the surrounding area as well as you have had a great response from our staff. Don't forget, we love referrals to your friends and family! Please let us know if there is anything else that we can do to make your time with us more enjoyable. Thanks again! Jessica Kraman, Emerald Pointe Apartments, Property Manager.
Hi! Thank you so much for your favorable review! It is such an honor that you would recommend us to your friends and family. We pride ourselves on providing great service and a clean and prepared apartment home for our residents. Please let us know if there is anything else that we can do to make your time with us more enjoyable. Thanks again! Jessica Kraman, Emerald Pointe Apartments, Property Manager
N/A
714
N/A
1 Bedroom 1 Bath (714 sq ft)
$1,105 - $1,450
785
2 Units
1 Bedroom 1 Bath (785 sq ft)
N/A
954
N/A
2 Bedroom 1 Bath (954 sq ft)
$1,400 - $1,720
984
1 Units
2 Bedroom 1 Bath (984 sq ft)
Discover gorgeous apartments in Vernon Hills at Emerald Pointe. We have a number of spacious one and two-bedroom floor plans with convenient features and spacious interiors. All of our apartment homes were designed for style and comfort. Schedule a tour of the community and you’ll find private patios and balconies with views of the neighborhood, kitchen breakfast bars, and complete appliance packages. As a resident, you’ll have plenty of storage space. We have open-style floor plans with multiple closets to give you more room to spread out and relax. The apartment home you’ve been looking for is at Emerald Pointe. Apply for our apartments in Vernon Hills, IL today!Our community is located in the heart of District 73. The neighborhood is known for its prestigious school system and its robust natural beauty. Dozens of gorgeous local parks, the Hawthorn Mall and The Marriott Theater are all close by. Experience the best of Northern Illinois and apply for one of our apartments for rent in Vernon Hills, IL today!
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Contact Property
Emerald Pointe Apartments
695 Westmoreland Drive
Vernon Hills, IL 60061