Review History for LLarrimore

The MilTon Luxury Apartments


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LLarrimore

Resident 2011 - 2015

5/13/2015

We thoroughly enjoyed living in our apartment for the little over 4 years we were there. The apartment was nice, had newer appliances and new carpet, and did not give us any real problems. We only called maintenance a handful of times in the years that we lived there - the worst problem being a dryer with a broken heating element. They took a dryer from a vacant apartment and my laundry was back to normal within a few hours. The apartments themselves are quiet. Under normal circumstances, you will not hear your neighbors to the side of you, or above you. We lived on the first floor of apartments (the first floor of the building being a parking garage). If you live on that floor, you will hear car alarms, motorcycles, and other loud noises from vehicles underneath you. We also heard the...karaoke of an insane resident for a few weeks last year. Management told us to call the police when she was rocking out in the middle of the night. I never did - as the police have more important matters to attend to, and I believed AMLI should deal with the issue. They finally did when she had a jam session during the day. I never saw her car in the garage again. The person directly above us at one point was listening to music, watching movies, or playing video games to the point where another resident called the police because it was so loud. My SoundHound app could pick up what was playing...from my bedroom. After the police came, that issue went away. Occasionally we would hear what sounded like someone dropping something or running from above us, but no day to day noise, really. The grounds were well-kept in the summer, and a hot mess during the last few winters. They simply ran out of places to put the snow after it was plowed in the winter. The walkways were usually well salted, though. The pool is tiny, and unless you work a job where you're free during the week you'll be crammed in there like sardines on weekends. I hardly ever used it. The building itself was in good condition. The locks on the outside doors were always functioning. In the beginning, the staff was wonderful. One by one they all left. At the point when we moved out this year, I did not even know the community manager's name. Moving out is a nightmare. About 3 months before our lease ended, we stopped by the office and mentioned that we would not be renewing our lease due to needing to move closer to where we were working now, and inquired about what we need to turn in, etc. Somehow between that time, and the point where I submitted our 60 days' notice in writing, our move out date changed to be 8 days later. That's interesting, considering our lease was renewed on the same day of the same month for four years. After the lease ended, we were sent a final statement detailing a small charge for carpet replacement. It was puzzling to me, because our carpet was replaced before we moved in. We never walked on our carpet with shoes on, never spilled a drop of liquid other than water on it, and also never owned a pet in our time there. If they had to replace any portion of this carpet, they were just looking for something to spend money on so they didn't have to return our deposit. A few hours later we received a "corrected" statement adding unpaid utility charges to the bill. We were told we had unpaid utilities for the past 3 months. How...when utilities are billed with the rent, and the rent is paid with automatic payments...did we not pay them for the past 3 months? What were these things on our statement called utilities? Then we were told it was for the first 3 months we lived there. What? You're behind 3 months on billing? That's ridiculous, and should be corrected. What else will change like our move out date did mysteriously? Last month I was also harassed by the office about our renter's insurance being canceled. It was not canceled. I provided a document with the current day's date on it stating my coverage, and was told it wasn't good enough, and that the insurance company told them it was canceled. After I took time out of my work day to call, the customer service person laughed, told me it was current, and sent the office the very same document. I should not have needed to waste my time on that. This was the first apartment I had ever lived in, so I can't say if these experiences are common. The only other things I can say about the place is that they don't like to use heat or air conditioning in the hallways unless the day is very hot, or very cold. This results in quite a unique stench in the hallways. It was vomit-inducing at times, and caused by what I can only describe as...cooking smells. The rent itself was very expensive for the square footage. We recently moved to an apartment with better appliances, flooring, and about 650 square feet more space - and are paying maybe $150 per month more in rent including utilities at a set rate. We also have a garage. With AMLI, you had to pay hundreds to park in their garages, whether it was the climate-controlled on the first level of the building, or the detached garages (which were too small for a large SUV). The location was wonderful, and overall I will miss living there. I would not recommend living there based on what has happened during our move-out process.
    Manager

    5/14/2015

    The MilTon Luxury Apartments
    Hello: Thank you for taking the time to write a thorough review of your experience living at AMLI at Museum Gardens. We are pleased to hear that you had a great experience throughout your lease and enjoyed the grounds of the property. As you can imagine, it takes a lot of dedication from the onsite team to keep the property looking great. We appreciate the candor in your frustration of your move-out experience and want you to know it is never our intent for anyone to have a bad experience during an already stressful time. As part of the move out process we require 60 day written notice so that we can prepare for the move out and market that apartment for a potential new resident. Although your lease may have an end date, if you give written notice 52 days prior to the end date, your lease won't expire until 60 days from the written notice. As for your questions about the utility billing, AMLI bills the utilities in arrears meaning that you pay for what you used in the past months. With a program like this, you won't have a utility bill for the first 1-2 months, but at move out you will owe the amount due for the last 1-2 months. Hopefully this explains why you got this bill upon moving out. Again, thank you so much for the time you took to review your experience and we hope our explanation has helped you understand our move out process. If you have any further questions, the onsite team would be happy to speak with you. You can contact them via email at MuseumGardens@AMLI.com or call (847) 367-6767. Best, The AMLI Team

    Review 23 out of 37

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    The MilTon Luxury Apartments

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