What are noise levels like at Imperial Tower Apartments?

The community is rated 3.4/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Imperial Tower Apartments?

The community is rated 3.3/5 stars, signifying much satisfaction on average.

How safe is Imperial Tower Apartments?

The community is rated 3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood

The community is rated 3.9/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.5/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 37.5% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 161.25 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths

Ratings & Prices for Imperial Tower Apartments, Waukegan, IL

Renter Ratings

Noise	N/A
Grounds	3.3
Safety	3
Office Staff	4.3
Maintenance	4.5
Neighborhood	3.9
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	8

Manager's Review Engagement

Percentage of reviews responded to	37.5%

Manager's Review Reply Time

Average time to respond to reviews	161.25 days

Ratings & Reviews (101 Reviews)

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Resident • 2020

11/11/2020

We've lived here 4yrs. Roughly 1.5yrs ago the property was sold to the current management company. They never answer the office phone, voicemail is always full. If they receive packages for you they don't notify you. They hardly ever have a cleaning service come clean the… See More

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Former Resident • 2015 - 2020

10/15/2020

Overall Katrina and Doris does a great job! The previous management left, so these two ladies joined at a crazy time. They managed fairly well for the situation. I enjoyed their conversations and though it was sometimes hard to get ahold of them, they usually replied… See More

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Verified Resident 754969 • vrp • 2015 - 2020

03/23/2020

So far it has been a pretty good area to live in. We have a little shopping area across the street which is convenient. So it been okay. I am thankful. I get along with my neighbor who live in the building. Never had any problems… See More

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Verified Resident 754968 • vrp • 2016 - 2020

03/23/2020

This is a quiet building, relatively speaking. The cleanliness is very good, except for a couple of thoughtless residents or their guests, who occasionally leave trash in common areas like the elevator or laundry room. The appliances are too old and basic considering the amount of… See More

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Verified Resident 752732 • vrp • 2019 - 2020

03/16/2020

I do not feel safe around the property after dusk. On 3/14/20, on or about 9:30pm, I was robbed and held at gunpoint while inside the building (vestibule). I was attempting to enter the second door in my building during this encounter. Two rounds were also… See More

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Verified Resident 751367 • vrp • 2019 - 2020

03/10/2020

The rooms are spacious. Have a great view of public park. Large patio, quiet place. Nice laundry room. Roomy closets with high ceilings. Near shopping malls and grocery stores. Near expressways and amusement park.

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Imperial Tower Apartments Manager

03/17/2020

WOW, thank you so much for your 4.8 star rating. We appreciate you as a resident and look forward to serving you in the future. Please be sure to be on the lookout for new and exciting changes to come. Thank you!

Verified Resident 751357 • vrp • 2018 - 2020

03/10/2020

Units are clean. Office staff prompt and professional. Maintenance staff professional and attend to work requests in a timely manner. Recently purchased by a corporate business, the personal feeling of private ownership is not there.

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Imperial Tower Apartments Manager

03/17/2020

Thank you so much for your rating. We appreciate you as a resident and look forward to serving you. Please be sure to be on the lookout for new and exciting changes to come. Thank you,

Verified Resident 751129 • vrp • 1999 - 2020

03/09/2020

Overall a positive experience, although recent change in ownership/management is a decided step down in building cleanliness and renter conveniences. Leasing agent has to check with higher ups about everything and process is SLOW. Problems are often ongoing for weeks or months. See More

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Imperial Tower Apartments Manager

03/17/2020

Thank you for sharing your experience. We apologize if your experience is not up to your standards. Please stop by the office and speak with the property manager so we can discuss any issues you are having. We will be more than happy to assist you.

Verified Resident 742851 • vrp • 2020

02/07/2020

I've been a month in at this apartment and to be honest I really like it. Its quiet and in a very peaceful area. Designated parking is good and the fact that they have space for when company comes over is a plus for me!

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Imperial Tower Apartments Manager

02/13/2020

WOW, thank you so much for your 3.5 star rating. We appreciate you as a resident and look forward to serving you in the future. Please be sure to be on the lookout for new and exciting changes to come. Thank you,

anonymous • vrp • 2013 - 2020

01/28/2020

I have lived at Imperial Towers for almost 7 years and loved the homey atmosphere and the owner and staff were awesome!! Under the new management, it has been a hot mess. It's not kept clean like before by no means. It has lost the homey… See More

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Imperial Tower Apartments Manager

02/13/2020

Thank you for your feedback. We do apologize that your experience has not been up to your standards. We are working to ensure proper procedures are put in place that were non-existent previously. If you would like to speak to someone directly, please visit the office and speak with the Community Manager. Thank you,

Verified Resident 729874 • vrp • 2011 - 2019

12/20/2019

Hi I'm glad to give feedback and the new future please have the keys ready overall the apartment is very nice and apartment is and a extremely nice place close to job and m gym and my church and the park nice place to live keep… See More

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Imperial Tower Apartments Manager

02/13/2020

WOW, thank you so much for your 4 star rating. We appreciate you as a resident and look forward to serving you in the future. Please be sure to be on the lookout for new and exciting changes to come. Thank you,

Verified Resident 728875 • vrp • 2018 - 2019

12/17/2019

Tengo 1 a?o de estar en estos apartamentos y los due?os anteriores siempre tuvieron cuidado de todo, ahora lo ?nico que he notado es que en los pasillos huele a cigarro y la alfombra se mantiene sucia,

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Imperial Tower Apartments Manager

02/13/2020

Resident • 2019

11/26/2019

BH Management took over Imperial Tower and it's been going downhill. They come into my apartment too many times, they leave paper notices at your door every day (there's this thing called email, stop wasting paper!), they ask for too much. Please just leave your residents… See More

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Imperial Tower Apartments Manager

03/17/2020

Thank you for sharing your experience. We apologize if your experience is not up to your standards. Please stop by the office so we can discuss any issues you are having. We will be more than happy to assist you.

Verified Resident 719247 • vrp • 2018 - 2019

11/18/2019

Honestly, for the area, the rent is high, and you get nothing included. No utilities, no water, no electricity, nothing. When confronted by this, they cant tell me why just tell me to go with whatever. I do say it's a good stepping stone to move… See More

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Imperial Tower Apartments Manager

12/03/2019

Verified Resident 716821 • vrp • 2015 - 2019

11/12/2019

The apartment is good sized with plenty of storage. The previous owners took great care in making sure everything was clean and attended to. Since the new management company came in office hrs have been reduced, the buildings aren't as clean, it's difficult at best to… See More

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Imperial Tower Apartments Manager

12/03/2019

Thank you for your continued residency. We take all feedback as a chance to better serve you. Please stop by the office anytime Monday-Friday 9AM-6PM or Saturday 10AM-5PM so we can discuss your concerns.

Resident • 2017 - 2018

11/08/2018

We've been living here for more than an year now. No complaints, no issues. Debbie and Maria are very helpful. And a request for maintenance will be addressed in less than an hour. Freddie, our maintenance guy, he very knowledgeable. Very clean and well maintained buildings.… See More

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Resident • 2018

09/01/2018

When I first moved in, I realized (about 1 week later) the freezer of my fridge was not working properly. I called on a Monday night to have it fixed and was greeted by Freddie (maintenance) at 8:30am the next morning to bring in a back-up/replacement… See More

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Resident • 2018

05/07/2018

My experience living at Imperial Towers has been an excellent one! Since day one I was met with kind and helpful people. Debbie, Maria, Mayra, and Freddie have made my stay here very pleasant. Anytime I needed something they were right there to help me. Imperial… See More

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jasminereyes • Resident • 2016 - 2018

04/06/2018

I love this community because of its security, accessibility to bus transport and grocery, cleanliness and prompt response to any maintenance issue. Management is always accommodating to any concerns that may arise. Thank you for doing a good job!

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mjs885582 • Resident • 2016 - 2018

03/09/2018

Great management, great maintenance, great apartment, great location. Probably one of the, if not, the best apartment complex in Waukegan. Issues are taken care of almost instantly. The building is well-insulated, so there are virtually no noise issues with the neighbors. Located next to Waukegan's gym,… See More

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RRapaka • Resident • 2017

12/06/2017

We are enjoying living at Imperial Tower Apartments. The management is very helpful and courteous. The grounds are well maintained and any maintenance issue is taken care of in a timely manner, resolved to our satisfaction and the same day. The Field House Sports Center and… See More

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Resident • 2014 - 2017

07/02/2017

I have lived at Imperial Towers for 3 years, and have nothing but good things to say. From the start, I was impressed with how kind and courteous the staff has always been. The buildings are so well maintained. I have young kids, and have never… See More

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corgigirl3 • Resident • 2016 - 2017

04/25/2017

Imperial Tower Apartments is a great place to rent from! The apartments are lovely, cozy and well maintained. The staff who work here are truly exceptional! Anytime I had a question I received an email back the same day and were always very accommodating. The short-term… See More

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Resident • 2016 - 2017

02/16/2017

Family owned complex, staff is very warm & inviting. Extremely fast prompt service whenever we've needed maintenance work done, staff replies within 24hrs & crew shows up following day, makes sure to clean up before they leave. Grounds kept clean of debris, laundry room cleaned out… See More

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Resident • 2014 - 2017

02/08/2017

Imperial Tower Apartments has been a great place to live. For the past two and a half years, I have rented a one bedroom. My unit has had great light from the large windows. The unit has much more closet space than comparable apartments. The property… See More

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•

Updated Review

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Imperial Tower Apartments

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsB

Review CountB+

Manager's Review EngagementD+

Manager's Review Reply TimeD+

Ratings & Reviews (101 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

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Noise

Maintenance

Neighborhood

Safety

Grounds

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Noise

Maintenance

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Noise

Maintenance

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Noise

Maintenance

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Imperial Tower Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Imperial Tower Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Imperial Tower Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Imperial Tower Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Imperial Tower Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time