Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Contact Property
Northgate Apartments
2330 North Samson Way
Waukegan, IL 60087
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Thank you so much Frank! This made our entire staffs day! We appreciate you taking the time to let others know about your 5 star experience here at Northgate Apartments! We hope you have a great holiday season and we look forward to seeing you around the property!
Thank you so much Frank! This made our entire staffs day! We appreciate you taking the time to let others know about your 5 star experience here at Northgate Apartments! We hope you have a great holiday season and we look forward to seeing you around the property!
Hello anonymous, thanks so much for the positive feedback! We're always happy to hear great things from our residents here at Northgate, and we are so happy you chose to come back to us! Please don't hesitate to reach out if there's anything else we can do for you!
Thanks for the great review, Elisabet R. It made our day here at Northgate!! We are so happy we were able to take care of all your needs! Thank you so much for taking the time to share your thoughts!
This is great news, Myra! We're so happy to know that you enjoy living here at Northgate! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We agree, having a washer/dryer in your apartments is a great amenity! Happy living!
Hello anonymous, I appreciate your honesty in sharing what has been your experience at our community. My sincerest apologies regarding your worthy concerns- please know that our long term, dedicated team are consistently working to ensure that our community is an enjoyable place to call home for all our residents. To anyone who's reading the review here while searching for a new apartment home, we hope that you won't allow the negative experiences of one resident to prevent you from visiting our community and seeing for yourself. The vast majority of our residents choose to renew time and time again due to the value that we provide and our commitment to serve all who make their home with us. Thank you again for your time and we look forward to the privilege of assisting you in your search for a new home!
We are truly saddened that your experience was not as great as we would have liked. We take bad reviews very seriously, and we would like to ensure that the rest of your time here is enjoyable. Please contact us regarding any current issue you might have at [email protected]
Dear anonymous, thank you for your feedback. We always aim to deliver a great experience-we take resident reviews very seriously, as they help us continue to provide excellent service and understand areas where we can improve. We'd love to discuss your concerns in more detail, but unfortunately, we don't know who you are. Please feel free to message me privately at [email protected] so we can discuss. Again, thank you for your feedback.
Thanks for the great review, Stefanie! It made our day here at Northgate- it's great comments like yours that help set us apart from the rest. We certainly appreciate the time you spend here with us and are sad to see you go as well! Thank you again for sharing you experience with others who may be interested in moving to Northgate Apartments! Let us know if we can be of any assistance to you or anyone you know in their search for a great place to call home!
This is so great to hear! We really appreciate the time you spend here at Northgate and were sad to see you go! Thank you so much for sharing your experience and we hope you are doing well!!
Thank you for sharing your experience and we are devastated to hear these accusations. Our community has offered a great home to so many active military residents who have been very satisfied with their stay. We are sorry this was not the case for you. If you have any further concerns or questions please feel free to reach out directly at [email protected]
Hello, I appreciate your honesty in sharing what has been your experience at our community. My sincerest apologies regarding your worthy concerns. If you have additional feedback or would like to discuss this further, please don't hesitate to reach out via e-mail at [email protected] Thank you for your feedback and we wish you well in your future endeavors.
Greetings, Apexman! Thank you so much for your kind words and positive review. We're always here to help and appreciate the feedback. We are happy that you made your home here.
Hello, my name is Jonathan with Monarch Investment and Management. I am sorry that your experience at our property has been unsatisfactory. I will be happy to look into any concerns that you have about Northgate. Please email me at [email protected], or you can reach out to our on-site staff.
Thank you for your feedback. We apologize for any inconveniences or difficulties you've experienced. Please contact us if you have a work order or any other issues, and we will work to resolve your situation.
Welcome to Northgate! I am sorry, but we do not have elevators in any of our buildings. The staircases are not steep and the steps are very easy to walk up though. Please let us know if there is anything else we can do to make your stay here more enjoyable.
Thank you for your feedback. Our staff works hard to make sure every resident has an enjoyable living experience here, and we apologize for any inconveniences or difficulties you've experienced. Please contact us, and we will work to resolve your situation. Thank you.
Thank you for the review. We want you to be happy in your home and be able to go to Aimee or any of the office/maintenance staff for anything that you might need to make your stay better. Please let us know if we can help. Thank you, Melissa [email protected]
We at Monarch Investment & Management Group value our residents and want to provide the best service possible. We apologize for the misunderstanding with your dog and have taken steps to ensure that everyone understands that our pet policies and procedures are policy specific. I understand that you have received all of your money back. The applications fee's and deposit have been returned to you. Please let us know if we can be of service to you in the future at [email protected] and once again we apologize for the misunderstanding. Thank you, Melissa Leasing & Marketing Specialist MIMG
Thank you so much for your great review! Aimee and her whole team strive hard daily to make the most of their residents living environment. Please let her or myself know if we can do anything to make your stay even better in the future. We are so glad you chose Northgate for your new home. Thanks, Melissa [email protected]
Thank you so much for the great review! Please let us know if we can make your stay even better any time. Just contact the office or email me at [email protected] Thanks, Melissa
We here at Northgate Apartments want you to be happy and enjoy your living environment! We are always looking for ways to improve, no one is perfect. Please email us at [email protected] if you need anything at all! Thanks, Melissa
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Come and take a walk through meandering pathways and be surrounded by the beautiful, lush landscaping that adorns Northgate Apartments. With its scenic atmosphere and short distance to major highways, local schools, restaurants and entertainment attractions, Northgate Apartments in North Waukegan is the ideal place to call home! Northgate Apartments has it all! This quaint and tranquil enclave offers quality living at an affordable price in an unbeatable location! We offer 1, 2, and 3 bedroom apartments with seven meticulously-designed floor plans, each appointed with attractive amenities to include well-equipped gourmet kitchens with pantry, a private balcony/patio, plush wall-to-wall carpeting, air conditioning, washer/dryers in unit and more! Our residents are offered highly desirable first-class amenities! Take a refreshing dip in our heated resort-style swimming pool or have an afternoon workout in our 24 hour fitness center. Enjoy concierge services and conveniences such as on-site maintenance, part-time courtesy patrol, guest parking and copy and fax services. Here at Northgate Apartments, we meet all the demands of any lifestyle. View our photo gallery and see why Northgate Apartments is the ideal place to call home!
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Contact Property
Northgate Apartments
2330 North Samson Way
Waukegan, IL 60087