Ratings & Prices for The Lakes at Fountain Square, Waukegan, IL

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.6
Safety	4
Office Staff	3.4
Maintenance	3.8
Neighborhood	3.8
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	6

Manager's Review Engagement

Percentage of reviews responded to	83.33%

Manager's Review Reply Time

Average time to respond to reviews	112.67 days

Ratings & Reviews (177 Reviews)

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Verified Resident 439687 • vrp • 2017 - 2020

03/23/2020

Management is poor at the leasing office. I have been having the same issue with regards to my countertops. The painting keeps coming off and they refuse to replace them.The leasing manager, Elly, is not helpful and has been rude while talking to me and other… See More

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The Lakes at Fountain Square Manager

05/27/2020

Thank you for sharing your experience at The Lakes at Fountain Square. We apologize if your experience was not up to your standards. We encourage you to contact the office to discuss options available to repair your countertops. At this time, repairs are limited due to our focus on following current protocol for Covid-19. However, we would be happy to discuss options to repair once restrictions are lifted. Thank you.

Verified Resident 470988 • vrp • 2019 - 2020

03/05/2020

I received a friendly welcome as soon as I walked in the office door. I have had positive experiences since moving to the Lakes at Fountain square. I did have an issue with ants in my kitchen, but the office was quick to bring in the… See More

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The Lakes at Fountain Square Manager

05/21/2020

Thank you for providing feedback for The Lakes at Fountain Square. We are glad to hear that you had a welcoming experience and our team responding to your request quickly. We look forward to your continued residency and welcome you to reach out to our onsite team if you need additional assistance. Thank you!

Verified Resident 729388 • vrp • 2019 - 2020

03/02/2020

We were really excited when we moved to this community. But now highly disappointed the way office management handle the complains and there overall behavior is rude. Parking is major issue which we came across, after 8pm it's next to impossible to get parking slot near… See More

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The Lakes at Fountain Square Manager

05/27/2020

Thank you for taking the time to provide feedback regarding The Lakes at Fountain Square. We are sorry that your experience has not met your expectations. Our onsite team has been made aware of your concerns and will evaluate the parking situation immediately. In the meantime, please know that we do have garages available. If that is something you might be interested, please contact our team for further information. We would be happy to check to see if there are any garages available near your home.

Verified Resident 746238 • vrp • 2020

02/20/2020

Good place. Just moved. Feels good deal for reasonable price. Good choice in Wakegan area.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,.....j..................

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The Lakes at Fountain Square Manager

05/27/2020

Thank you for taking the time to review The Lakes at Fountain Square. We are glad to hear that you are happy at our community. Please feel free to reach out if there is anything we can assist you with in the future. We look forward to your continued residency. Thank you, The Lakes at Fountain Square Team

Verified Resident 742551 • vrp • 2020

02/06/2020

The apartment is very nice and well maintained. The corridor and ground of the apartment are very clean. The staff has been so helpful and responsive to all of my questions. Moving in was easy and straightforward.

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Verified Resident 737757 • vrp • 2019 - 2020

01/20/2020

The staff is attentive and professional. The staff engages residents regularly through community events. The location is good and numerous amenities are nice. However the buildings are older and the interior materials are lower grade which are easily worn. The walls are thin and noisy easily… See More

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The Lakes at Fountain Square Manager

01/22/2020

We appreciate you letting us know that our team members welcome you professionally and attentively. We take pride in making sure our residents are happy and feel like they are home. Please let us know if there is anything we can assist you with in your new home.

Verified Resident 732574 • vrp • 2019

12/31/2019

The staff is absolutely welcoming and wonderful; they are also excellent at answering all of my questions and have been very responsive. Not only was I able to get an amazing rent special, but they also gave me some great incentives. I'm so excited to be… See More

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The Lakes at Fountain Square Manager

01/22/2020

We are happy to hear that our team members welcomed you professionally and attentively. We take pride in making our residents feel at home. Welcome to the community!

Verified Resident 714957 • vrp • 2019

11/07/2019

It's really awesome living here. Neighbors are quiet, you don't really get disturbed here and it's a great location for being close to your job. I would recommend living here if you want some peace and quiet.

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The Lakes at Fountain Square Manager

11/13/2019

Thank you for taking the time to provide your feedback. We are happy to hear you love your new home.

Verified Resident 495197 • vrp • 2017 - 2019

10/22/2019

Friendly and Safe. Good place except goose poop and no recycling.Good for all ages. Nice military transition.There is always enough parking.Good playground for kids. Pet friendly is great for everyone. See More

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The Lakes at Fountain Square Manager

06/14/2018

We're so happy to have you as part of our community! The lake is our second favorite thing about Lakes at Fountain Square after our fantastic residents! We hope we can serve you for many years to come. If there's anything you should need, please don't hesitate to contact the leasing office. Thanks for taking the time to leave us a 5 Star review!

Verified Resident 707542 • vrp • 2018 - 2019

10/16/2019

Nice Community, well managed and maintenance is good , staffs are courteous and well responsive. Very cleaned and secured with very good location , quick accessible walmart store and restaurants in near by area

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The Lakes at Fountain Square Manager

10/22/2019

Thank you so much for your 5 Star Super review! We greatly appreciate you taking the time to let us know how we're doing. Please let us know if we can do anything to assist you in the future.

Verified Resident 703987 • vrp • 2019

10/07/2019

I had very short notice to move, and The Lakes had all the necessary paperwork available online. It was a super easy move in, and everything was clean upon move in as well. I was please with everything, and the only problem I had (leaky faucet)… See More

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The Lakes at Fountain Square Manager

10/15/2019

Thank you so much for taking the time to leave us your feedback and review! We're so glad you're happy with the level of service provided and hope you'll call us home for many years to come!

Verified Resident 406136 • vrp • 2016 - 2019

10/04/2019

I have lived here about three years now and I love it. The staff is extremely helpful and super nice. The matinence team is great and have a quick response time. The property is always keep clean and free of snow!

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The Lakes at Fountain Square Manager

10/12/2017

Thank you for the 4 star review. We appreciate any and all feedback as it helps us to provide the best possible living experience for our residents! We are so happy that you love your apartment, our community, and our professional onsite team. We look forward to you calling The Lakes at Fountain Square home for many years to come!

Verified Resident 698560 • vrp • 2019

09/23/2019

Beautiful apartment. Very peaceful, quiet, very clean. Loved the location closed to transportation and stores. Staff was very nice and helpful and made the whole experience from start to finish very easy. See More

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The Lakes at Fountain Square Manager

10/15/2019

Thank you so much for taking the time to leave us your feedback and review! We're so glad you're happy with the level of service provided and hope you'll call us home for many years to come!

Verified Resident 698303 • vrp • 2014 - 2019

09/23/2019

Small maintenance work is done on time but there are few instances where it took longer then usual work which cause lot of inconvenience. the ground floor is pathetic and have lots of problem which is not being taken care by management. There are cases where… See More

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The Lakes at Fountain Square Manager

10/15/2019

Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you've had are not to your satisfaction and assure you that it is not the level of service we strive to provide. We would love to discuss any issues you are experiencing in greater detail and encourage you to stop in the office at your convenience. We want to ensure that you enjoy living at our community so please reach out as soon as possible.

Verified Resident 697114 • vrp • 2019

09/18/2019

I love it here. So peaceful and quiet. Everything is always so clean. The people are super friendly. When you need something the office or maintenance is always there to help you. There's a lot to do near by as well

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The Lakes at Fountain Square Manager

09/23/2019

We appreciate you taking the time to let us know how much you enjoy the community! We are happy to hear that our onsite team is providing you the assistance you need to enjoy living here. Thank you.

Verified Resident 522180 • vrp • 2008 - 2019

09/09/2019

I love to live here. No issues in 10 years. Good neighborhood. very safe and clean area. everything is accessible. Gurnee schools, banks, stores, hotels and a lot of restaurants around the area. I recommend these apartments 100%

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The Lakes at Fountain Square Manager

08/06/2018

Thank you for taking the time to review our community. We are humbled by all the wonderful things you have to say about the community and the professional on-site team, and look forward to you calling us home for many years to come!

Verified Resident 485690 • vrp • 2018 - 2019

09/04/2019

Expensive but good. Wish it was cheaper and not so expensive to break ur lease. I do wish the pool would be open till the end of September and beginning of May. I also wish the workout room was bigger and more equipment

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The Lakes at Fountain Square Manager

06/14/2018

Thank you so much for taking the time to leave us a 5 star review! We're so happy to have you as a part of our community and hope to have you as a resident for many years to come. If there's anything we can do to make your experience better, please be sure to let the leasing office know. Thanks again!

Verified Resident 477193 • vrp • 2018 - 2019

08/30/2019

Satisfied with the amenities and services given to us. Staff are friendly and very accommodating.We feel safe and our needs are taken care of. The community is also very ideal because we are surrounded with a lot of commercial establishments.

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The Lakes at Fountain Square Manager

04/18/2018

Thank you for taking the time to review The Lakes at Fountain Square. We are so happy to hear that you are enjoying your new apartment as well as the community! We work hard to make this the best possible living experience in the area and love to see when our hard work is noticed! We look forward to you calling us home for many years to come!

Verified Resident 647211 • vrp • 2018 - 2019

08/21/2019

Good service and happy to stay in this community, service and maintenance is good. I refer my friends to this community, Good response from Leasing office, conducting community activities are good, Apartments are well maintained and clean, But rents are bit higher compare to other communties.… See More

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The Lakes at Fountain Square Manager

07/12/2019

Thank you for taking the time to provide your feedback. We love to hear that our residents love our community enough to refer their friends. We also have a referral program for referring new residents, feel free to stop by the office for more information.

Verified Resident 277622 • vrp • 2019

08/15/2019

This is a brilliant location - only a 10-minute walk to the restaurants, stores , bus stop, gym and most of all closer to the expressway - . Quiet and clean! Great school for kids! Great staff! Safe place to live! See More

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The Lakes at Fountain Square Manager

10/17/2016

Thank you so much for taking the time to write a review for our property. We are so happy that your experience thus far with us has been such a great one!

Verified Resident 538251 • vrp • 2018 - 2019

08/06/2019

This place is very quiet , peaceful & location is also very good . Office staff is very co operative , above all maintenance service is very good . I feel lucky for myself for selecting this place , I am going to stay here till… See More

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The Lakes at Fountain Square Manager

09/06/2018

Thank you for taking the time to review our community! We are humbled by your positive feedback and look forward to you calling The Lakes at Fountain Square home for many years to come!

Verified Resident 665255 • vrp • 2019

07/15/2019

The buildings are old (cir. 1975). Heating and air conditioning units need to be updated to be more efficient. Place doesn't seem to have recycling service either. However, the community is pretty good. There seems to be a lot of families around, but there is always… See More

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The Lakes at Fountain Square Manager

07/18/2019

Thank you for taking the time to review The Lakes at Fountain Square. We appreciate your feedback and glad that you enjoy living at our community. Please feel free to stop by the office if there is anything we can help with you. We hope to have you as a resident for many years to come.

Verified Resident 654385 • vrp • 2018 - 2019

07/10/2019

I really like the apartment the only things my problem is the noise of the train I hope they will do something about it to lessen the noise and wiggle of the apartment every time the train pass by even in the middle of the night… See More

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The Lakes at Fountain Square Manager

07/12/2019

Thank you so much for taking the time to review our community. Please feel free to stop in the leasing office to address any issues you may have in regards to the noise from your upstairs neighbors.

Verified Resident 645401 • vrp • 2019

07/08/2019

I have no complaints. This community is everything I expected to be. Thank staff are excellent. They listen to your concerns and address the issue right away. It is in a good location. Very children friendly.

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The Lakes at Fountain Square Manager

07/12/2019

We are happy to hear you love living at Lakes At Fountain Square and that our team members are able to resolve your issues! Thank you for taking the time to leave your feedback, we appreciate you.

Verified Resident 652667 • vrp • 2019

06/14/2019

A one bedroom apartment is very roomie and has a lot of closet space. It's very convenient for me to live on the first floor as well. I am directly across from the pool and if I have any problems with the apartment I can walk… See More

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The Lakes at Fountain Square Manager

07/12/2019

We are happy to hear that you love your home here at Lakes of Fountain Square. The pool is a great place to lounge and catch some sun. Thank you for leaving your feedback for our review.

•

Updated Review

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Features & Amenities

Laundry

Laundry On-Site

Parking

Free Parking
Garage

General

24-Hour Fitness Center
Balcony or Patio
Black Energy Star Appliances
Business Center
Chrome Style Faucets and Fixtures Available
Clubhouse
Courtyard
DishWasher
Fish Stocked Lake
Furnished Apartment Homes
Garbage Disposal
Gated Access
Granite Countertops
Hardwood Flooring
Intercom
Kitchen Island with Breakfast Bar
Microwave
Monthly Resident Events
On-Site Maintenance
On-Site Management
Online Payments Accepted
Open Floor Plans
Oversized Closets
Pet Friendly with Breed Restrictions
Picnic Area
Playground
Renovated
Sundeck
Track Lighting
Two Resort Style Swimming Pools
USB Outlets

Pets

Cats Allowed
Dogs Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,018 - $1,706
SQ. FT.
680
Available
Avail.
5 Units
Model
Michigan

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$1,310 - $1,916
SQ. FT.
880
Available
Avail.
5 Units
Model
Ontario

View Floor Plan

3 Bedrooms, 1.5 Bathrooms

Price
Price
N/A
SQ. FT.
1,080
Available
Avail.
N/A
Model
Superior

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

*We are currently operating with a heightened sensitivity to social distancing. We would still very much love to show you our community and discuss available options for touring. Please contact us to learn more.*At The Lakes at Fountain Square in Waukegan, IL, everyday life is filled with comfort and luxury. Our beautifully renovated 1- or 2-bedroom apartment homes feature new and updated light fixtures, two-tone paint, stylish countertops, modern appliances and so much more!Read by our lake or get in a quick run on the jogging trails after work. Don’t forget to come by the clubhouse for our monthly resident events! Live the resort lifestyle with 2 beautiful pools and a sun lounge area, re energize at our fitness center, or take advantage of the summer days on the tennis courts

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at The Lakes at Fountain Square?
The community is rated 3.7/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Lakes at Fountain Square?
The community is rated 3.7/5 stars, signifying much satisfaction on average.

How safe is The Lakes at Fountain Square?
The community is rated 3.7/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood
The community is rated 4/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4/5 stars, which is considered being very effective on average.

How often does management engage with reviews?
Managers have responded to 83.33% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 112.67 days to their community reviews in the past year.

Who manages The Lakes at Fountain Square?
BH Management Services, LLC

What is the pet policy at The Lakes at Fountain Square?
Cats Allowed
Dogs Allowed

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 3 Beds, 1.5 Baths

What is the move-in special?
LOOK AND LEASE IN 48 HOURS AND YOUR ADMIN FEE WILL BE WAIVED. ALSO GET ONE MONTH FREE WHEN YOU MOVE-IN BY 11.30.2020. LIMITED TIME OFFER. OTHER RESTRICTIONS MAY APPLY. CONTACT AGENT FOR DETAILS.