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Resident • 2019 Recommended
Reviewed 11/06/2019
The new company that has taken over at brookhill is the best. Maintenance supervisor came in to my apartment and fixed things that I didn't know what there and also fix the issue that I called about...................................................... ..........................................................,
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Sahily N_S • Resident • 2019 Not Recommended
Reviewed 06/03/2019
Not worth the money. These units are old, old windows, horrible insulation, and since they operate off electric heat expect your ComEd bill to be $250-400 a month. No, that is not an exaggeration. My dryer NEVER worked properly, taking 2-3 cycles to dry clothes and… See More
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Resident • 2014 - 2019 Not Recommended
Reviewed 05/28/2019
This was probably one of the worst experiences I have ever had. We stayed for so long because it is the only "affordable" place in the area. The office staff (ESPECIALLY TAISHA!) have always been rude. Maintenance never responded in an appropriate amount of time. They… See More
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Arnita_J • Resident • 2019 Recommended
Reviewed 02/15/2019
As a resident of 8 years, I've seen management and maintenance crews change. Current employees have been professional, pleasant and quick to respond to my inquiries and needs. The property has gone thru recent external upgrades and not sure how, but the stink bug invasion appears… See More
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Resident • 2000 - 2018 Not Recommended
Reviewed 11/27/2018
I would not recommend this place to anyone. My senior mom lives there. The Snow storm on Sunday not a flake of snow was shoveled. You can not get out your door and trying top drive in the parking lot without getting stuck is a feat.… See More
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dawnovia • Resident • 2018 Recommended
Reviewed 10/26/2018
Let me start by saying I completely in love with Brook Hill! Prior to me going to view the townhome, I thought let me read the reviews. They made me a bit nervous to view the property but I thought forget the reviews. Boy, am glad… See More
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Resident • 2018 Not Recommended
Reviewed 09/20/2018
I had to move because the property is old and needs major window repairs. Every time I called to get the window fixed because everytime it rained water came in through the frame, I reported this several times and I didn't get anything done.
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Resident • 2017 - 2018 Recommended
Reviewed 09/18/2018
I have lived at brookhill apartment for about 2 years now. I have experienced alot working here. I can mostly say that the company that has taking over has been good. The staff is wonderful and the maintenance department is on time they come when you… See More
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Resident • 2018 Not Recommended
Reviewed 08/24/2018
I have lived there for a month and a half. Worst month and half of my life. Staff is horrible and not professional at all. Having been calling them, since day 1 about my dryer not getting hot and the dish washer not working the thermostat… See More
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zachpfeiffer • Resident • 2016 - 2017 Not Recommended
Reviewed 11/21/2017
New management team is great! Very kind and very helpful. The apartments are nice, quiet, and in a great location. Malls, highway, and train are close by so it is very convenient. Would definitely recommend.
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Nida_M • Resident • 2017 Recommended
Reviewed 11/09/2017
I moved in a couple of months ago and am loving the place! Its conveniently located and is a nice and quiet neighborhood. Everything was perfect when we moved in. The staff is very friendly and helpful. Would definitely recommend this place.
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lamarsday • Resident • 2017 Recommended
Reviewed 11/03/2017
The area is quiet, everyone go about their day without interruption (renters). Seldom are there party's or loud noise. Parking is good. Maintenance is excellent. Adding new roofing. And other face lift to the proper. The walls are pretty solid. Yes I would recommend to friends.… See More
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Prospective Resident • Visited 2017 Not Recommended
Reviewed 08/04/2017
These people bragged about being able to approve people and get them moved in, in 24 hours. I had to call them several times and found out 4 days later we were denied for an apartment. Then they STOLE MY MOVE IN MONEY.
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megstar312 • Prospective Resident • Visited 2017 Not Recommended
Reviewed 08/04/2017
These people bragged about being able to approve people and move them in, in 24 hours. We applied, didn't hear back for 3 days. I called and called and left voicemails and didn't hear back. FINALLY they answered one of my called, we were denied. THEN… See More
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Resident • 2015 - 2017 Not Recommended
Reviewed 07/22/2017
This complex is extremely pricey, 1700 for a 2 BR and there are zero upgrades. They switched property management 3 times this year so far. THEY NEVER FIX ANYTHING, UNLESS ITS AN EMERGENCY. So if you need your track lights replaced, doorknobs, cabinets, locks, refrigerator fixed.… See More
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Resident • 2016 - 2017 Recommended
Reviewed 04/26/2017
These apartments are the closest thing to home I've felt while living in a community. The leasing agents are always so helpful with any questions you have and a bonus it is dog friendly! So I could bring my fur baby along with our journey. It… See More
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Maria1981 • Prospective Resident • Visited 2017 Recommended
Reviewed 04/24/2017
I took a tour of this place after reading the reviews there's always good and bad reviews, but these apartments are so beautiful and newly remodeled and also very clean. This is a really great community with great amenities to offer. The staff is also very… See More
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Resident • 2016 Not Recommended
Reviewed 11/22/2016
The garbage piles up on the weekends and by pile up I mean out into common areas...the pet waste cans are overflowing and they keep telling us we owe more on our rent...I send them all our documentation showing they are wrong and get NO RESPONSE.… See More
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allavina • Resident • 2013 - 2014 Not Recommended
Reviewed 11/06/2014
Yes, as long as you still live there and are moving to a different apartment, they will move mountains to treat you like royalty. It is when you move that you get the two-faced service. Seriously, I just wrote the longest review and it got deleted.… See More
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brookhill2012 • Resident • 2012 Not Recommended
Reviewed 10/16/2012
DO NOT RENT FROM BROOKHILL, my husband and I lived there and my husband was very sick, he committed suicide there and I could not live there on my own after that. I also could not afford $1350/mon for rent on just my income. Two days… See More
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Prospective Resident • Visited 2012 Not Recommended
Reviewed 10/15/2012
Worst place ever. Never go to this apartment complex...Do not stand to there promises......They promise specific things and at the last minute do not stand to there promises. They are just there for money making. Zero customer satisfaction. Think 1000 times before going there....Never seen such… See More
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perfectlycontent12 • Resident • 2010 - 2012 Recommended
Reviewed 09/15/2012
I'm really quite surprised by these reviews. YES it's a little more expensive then some- but you get what you pay for! My husband and I have lived here going on 2 years now and are about to renew our lease again! First of all the… See More
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Resident • 2012 Not Recommended
Reviewed 05/27/2012
Moved in and within two weeks we were getting bug bites all over us..I mean huge nasty painful ichy welts on our hands,arms,legs,faces. We knew we had some kind of bug infestation but didn't know what..the exterminator came once and said we had carpet beetles and… See More
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alwaysmel • Resident • 2010 - 2012 Not Recommended
Reviewed 02/02/2012
My husband and I have lived here for a year and half with progressively declining service. When our air conditioner went out in October '11 (an unusually warm Oct.), what should have taken a few days to fix is still not completely resolved (as of February… See More
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Resident • 2009 - 2011 Not Recommended
Reviewed 12/18/2011
I have lived in a 1 br Brook Hill apt for 2 years. When I originally signed the lease in 2009 we payed $875/ month. The second year they upped our rent to $935/ month after some negotiating. This third year they are trying to raise… See More
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