Review History for anonymous

Twin Lake Towers


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anonymous

Resident ā€¢ 2019

9/4/2019

Let's start with our broken refrigerator. Went grocery shopping, spent $75, put food in my new fridge I haven't even used yet. Came back 5 hours later and my food felt cool but not cold. I bought a thermometer and realized the temperature was 51 degrees. It was this past Labor Day so I knew maintenance was closed. On their automated message it says if there's a flood call emergency. We didn't have a flood. So I didn't call. I called during office hours two days later. By that time I had to throw away my food. They fixed it but refused to reimburse. Definitely placed the blame on us not calling emergency and us not checking the temperature right away. Apparently we're supposed to stay in and not leave to make sure things they should have checked are working properly... so now I'll be dishing out twice my money. Even if I had called right away, our food would have sat too long in 51 degrees for safety. Then my oven smoked out my apartment, because they didn't turn it on after using cleaner lol. And then my apartment got infested with ants. And they waited 24 hours to spray it from notification (fridge was an emergency I guess, but not ants crawling on my bed, dresser, and clothes lol). This was all in FIVE DAYS. to charge $1200 rent for a one bedroom, $20 per car to park in your OWN APARTMENT LOT, and then to have such a lack of help for groceries that went bad when our fridge CAME BROKEN, is unbelievable. I would look elsewhere or be sure to thoroughly inspect your place beforehand or you will be the ones penalized. Maintenance was nice tho and fixed our fridge quick, seemed genuinely remorseful for our experience. They are the only plus side so far! If I knew this before move in, I would not have moved in here. Period. Oh, and my brother came to visit and he walked right in downstairs. Not sure how the door was not secured, but he said it wasn't.

    Review 8 out of 136

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