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poissonlili • Resident 2013 - 2014 Not Recommended
Reviewed 01/16/2014
I moved in Woodland Creek Jul 2013, and I am very disappointed. At Dec 2013, I was locked out because the management guys went into my room and lock the door that I don't have the key, only the management has the key. When I arrived home at 9pm, I was unable to go inside my room, so I called Woodland Creek emergency line, but I was so surprised that no one answer the phone, I have tried at least 5 times, and also my neighbour helped us call the emergency line too, but no one answer, before move in, they promised it is the 24*7 emergency line...at last, I need to wait for locksmith to broke the lock, it took 2 hours until I can go inside my room. At that time, I was 6 month pregnant. So next day, I went to the leasing office and told them what happened to me, they even didn't have an explain why the emergency line not answered. And manager said they will pay the locksmith bill to us. But is is already 6 weeks after I was locked out, I still have not get the money, every time I went to the leasing office, manager told me I can get it next week, but it just never happened. I would never recommend my friend to this apartment. The management is so bad.
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