Review History for Lia1973

Willow Glen South


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Lia1973

Resident 2004 - 2014

5/26/2015

All the staff were personable and very helpful. My first interactions were when I was visiting friends. When maintenance was doing routine inspections, I stopped them and asked some questions about what they were checking for and why. I was not a resident and they had no idea who I was, but they were respectful, answered my questions, and never made me feel unimportant or that they were too rushed to bother with me! Similarly, after I was moved in, when I had work to be done, their focus and attention was on my work and not on the next job or the last one. When my hot water unit broke and began to leak into my apartment, (even though it was after hours) they responded quickly and immediately provided a carpet dryer and then replaced the unit in a timely manner. I did feel I was important to them. Likewise, I valued their input and suggestions. I got the same treatment when I visited the office. Even if I felt my question could wait, they made sure we completed our discussion before speaking with the next person. I lived there from fall 2004 to fall 2014 and the only reason I even considered moving was that I felt a Senior's community with elevators, free in-house activities, and free transportation and entertainment had become a more viable living arrangement for me.

    Review 18 out of 65

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    Willow Glen South

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