Review History for anonymous

Walnut Springs Apartments


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anonymous

Resident 2011 - 2012

4/6/2012

This would be a great place to live if you never ran into any maintenance problems. As far as apartment layout and size, its great for the money. But the second you run into a problem, expect no help. For the past 3 months, our water bill has been outrageous. The water company came by to tell us about the over usage. We immediately put in a maintenance request to make sure nothing was leaking or running. (We suspect it is the toilets running as we hear them come on and off all day and night). We put in 3 requests over 3 months, all of which were ignored. We ended up getting a bill for $284 dollars! Our water bill is normally never over $40. It was a disconnect notice. When we went to the office to try to get them to pay this bill and make yet another maintenance request, NO ONE was there even though the hours were clearly posted on the door and they should be open. Also posted on the door was a cell phone number for "Jessica" the woman who works in the office. I called the number multiple times getting no answer and no option to leave a voicemail. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED! We also lived in this complex 3 years ago, the same apartment, and had the same issue. We moved away and then decided to move back a few years later because we heard they had switched management and thought it might be better. (And like I said, the size was great for the price). Turns out they never replaced the faulty toilets and never improved their customer service skills. According to their website "Our company is based on the belief that our residents' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from resident referrals" THIS IS A JOKE! DONT FALL FOR IT! You should not have to hire your own plumber to come investigate THEIR ongoing problem. One of the benefits of apartment living is that maintenance SHOULD be taken care of by the management. We were hoping to stay here for one more year but after this we are highly considering not signing another lease.

    Review 18 out of 26

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    Walnut Springs Apartments

    March 2024

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